Very poor customer service. Cant claim online, only able to make a claim over the phone Monday-Friday during business hrs. When calling out of theses hrs you are out through to a call centre in Sth Africa whos response is we will get someone to call you back within the next 47hrs.

I am making a small claim for a single vehicle accident. Under $2000. The first repairer we were sent to by Coles Car Insurance had closed down. They would not accept the quote from the second repairer they sent us to (after we had to chase them up, having not heard from them for an unacceptably long time) and now Coles Car Insurance will not accept the quote from the third repairer they sent us to. We've just been given the details for the fourth (yes, you read that correctly) repairer. Wish me luck and please guess what is top of my to-do list once I do manage to sort this all out. Have nothing to do with them. There's something seriously wrong about the way they do stuff. Hopeless.

4 in 5 staff told me I can only have the hire car for 14 days, until I sent them the original terms and condition says i can have the hire car until the car repair is done.

the ceo, the management are playing dirty trick, which is discussing, will shop with woollies from now on.
the repairer they nominate is rubbish, not even have the quotation ready after having the car in their yard more than one week, miss two main areas did not repair, have to talk to the accessor. so far, the case been delayed for three weeks now, not sure how long it will take in total. hire car charging hire car fee from my account without any notification.

I am member of Coles insurance since 4 years. Last month made an accident that was first in my lifetime, I contacted coles for my claim. Now almost one month, they never replied on time. They need 24 to 48 hours for our questions to answer. Even though they will not call you back on this time,and they try to avoid you in many ways ( this case is with other team etc..) and never able to contact them directly.

Appalling customer service. 3 days waiting for funds to hit my account even though I told them how desperate we are for we lost a written off car 2 weeks ago. No one cares, no one phones. Never again will I use Coles.

House and contents with Coles for almost 10 years.Never ever late with payments or never had claims and then receive a letter to say they can no longer insure us.Coffs Harbour has been classed as a flood area and all of a sudden we are to high risk.We have never flooded and will never flood but not even a option to remove flood cover.So Coles will not insure people living in Coffs but were happy to do it for past 10 years.Coles are not cheap with their insurance and we will also look else where for our car insurances.This is disgusting behaviour from Coles and the person i spoke to could only say we have new Underwriters.I hope you lose a lot of customers.

I was accident free for 6 years until a guy came behind me and knocked off rear hatch and the bumper, as he was too hasty to drive on Green light. I immediate stopped the car and anyway he was kind enough to accept that it was his fault. He gave me his driving license to note down license number name and address. i spoke to Coles, they got the history and the other drivers details. They sent details of the place where we can do the repair next day itself. The repair place had to import door (Mitsubishi Outlander 2014) it took about a month. Panel repair was done almost back to same level as it was before. Did not have to pay excess. I am happy with Coles support. Planning to activate higher car and road side assistant.

Been with this company for almost 5 years.Missed the last payment but got claims rep to connect to personnel and made payment only to be told by Rep. that claim is still pending 4 days later.
Repair would be pending based on conformation of policy update.Very frustrating.

They charged $83 on a $470 policy with 2 months left to change address !! Moved from Camp hill Qld to the Lawley Wa both up market suburbs. They missed out on insurance for my new house also my second car and caravan !!
Guess I’ll be missing out on bonus flyby points in 2 months !!!!

Handle the claim nicely and the road assistance service is very useful. Overall is good value for the service it provided. The setback is my insurance is double after I lodge a claim.

I had a coles insurance for more than 5 years and but wanted to lower the excess fees. I have been re-quoted but the premium was very high. only positive is you will get bonus Flybys points when you pay your premium. I have changed to a different provider with a better deal.

Loyalty mesns nothing. Don't renew, just go online and get a quote. You'll receive a 10% discount. Having been with them for 7 years and multiple cars, their system only finds your current vehicle/policy. They provude greater discounts for new customers rather than existing ones. Poor thinking

Terrible customer service. Each year they increase premiums. Went up from 83 and Want to charge me 90 when found another company for 59.95 with better conditions and lower excess. I would not recommend

Coles insurance is one of the worst experience i have ever had. They fix my car with really bad quality stuff and won't fix it properly. I won't be using this service anymore

Coles has affordable excess for under 25 years old. Premium is affordable for monthly payment. If you allow online chatting on your website like NRMA would be nicer. Also, windscreen should not be limited to just one time .

I can't fault Coles Insurance. Have been with them for 4 or 5yrs. Minor accident earlier this year. Other driver was at fault - minor damage was repaired promptly. Even though I wasn't covered for hire car on my policy while my car was being repaired; Coles claimed the one day hire car cost & recovered it for me.
Very happy :))

I had a very minor bump in a shopping centre carpark. It was so minor there was no damage to my car and the other car, which had stopped so it was not visible had a mudguard pushed in 10mm or so. The other driver simply sat there and watched without doing a thing - contrary to the first rule of the motor traffic act.
I finished up paying over $1,000. Coles Insurance just hung me out to dry and were more than negligent in their duty to their clients My final conclusion is other companies now know Coles insurance offer zero support to their clients and suggest ALL bits and pieces be fixed up - Look elsewherre because any money you save will b taken up and more

An incredibly frustrating business to interact with - I continually chase them up only to be put on hold for excessive periods at a time, treat you like you’re a second class citizen and question your integrity.
I’ve had to make a claim for damage on the date I renewed insurance - I specifically asked if I was covered when I took out the insurance and they said yes. They agreed to insure my car but now they are doing whatever they can to make this claims process difficult. No one has contacted me, they don’t care and as soon as you call they put you on hold. So incredibly frustrating and would not recommend