Contacted customer service, told me everything is good, waiting for porting (prob 24hrs) and given chance to wait for 3 days and still can't use.. called customer service to check what happen, they mentioned the Sim card got issue need to refer to IT Dept and will contact in 4hrs.. unfortunately, been a day and still not contacting yet.. very upset about their service

If you dislike recorded voicemail, please be advised there is no feasible way to turn it off as a Coles Mobile customer. The 1509 dial menu does not work for voicemail disabling, even though it is on the Optus network. The Optus app does not allow you to change the setting either. You end up stuck with voicemail. Customer service did not know how to help either. They are in Manila and cannot do anything more than a Google search.

The service is only a bargain for the first three months. Further recharges after that become pricey again, and you gotta port the number out at that point. It was very very difficult for me to port the number over to Coles Mobile. Too many calls to overseas customer service. Not worth the effort.

Guys, if you are porting in house (Optus to Coles mobile) please call. Dont do it online. Other networks (eg. Telstra or Vodafone) you can do it online. Its very quick and easy. Give Coles mobile a try. Seriously value for money and excellent service.

Customer service is the worst. Nothing is solved with them. Never gonna use them ever again. Horrible. Just put you on hold forever like 30 mins 40 mins till then.

Just recharged after using the service for 12 months. It has been great with no problems for the outset. I recommend it to everyone. Some have said the original set up is a pain, but not for me I'm pleased to say.

I purchased coles mobile prepaid yesterday. nightmare communicating with the dingbats @ support. NO IDEA. still no service 12hrs after activation.

NOTE: A reference to all who are not aware, it really helps you and everyone if you report your issue to the "communication ombudsman" in your state!!

Porting was not hard. It's actually Optus running it. Tried 35 days and better than Telstra in our areas. Perhaps too many people using Telstra. It's too slow. However, Optus networks are way better.

I wish I read these reviews before I have purchased a Coles prepaid SIM card. Optus and Coles are playing dumb. Coles gets the money and Optus gets 'see, you shouldn't leave' satisfaction out of this. Otherwise they Optus would do something about it. Briefly, moving from Optus to Coles, although on same network, chances are your replacement SIM card could not be activated. I think these these particular Coles SIM cards should be withdrawn from market. Daylight robbery, no consequences. Yes, I've spent hours on Optus chat/phone/My Account page. Customer service has no idea. I've been asked SIM card number three times during one chat session. We're doomed.

I rang on Thursday to have my number transferred from Optus to Coles mobile (in house transfer so should be very quick right?). I was informed that the process would take 24-48hrs which seems ridiculous as previous ports I've done take less than 15 mins. 48hs later I rang and was told there has been a technical difficulty and my number would transfer in the next 15mins to 4hrs. Today is Wednesday (6days later), my Optus number is now disconnected and my Coles mobile number is still not active. I have been unable to speak with a supervisor or get in contact with the complaints section so made a complaint with ombudsman.

I’ve used the Coles mobile for almost a year now. Everything has been perfect. I notice a lot of ppl complaining about having troubles porting their numbers but it only took me 10 minutes to port my number from Vodafone. If you are porting from Optus, please ring them (as stated in their website) instead of doing it online as you are porting in house which is not straightforward (Coles mobile runs on the Optus network). The website also tells you to port during business hours. If you port after hours, it won’t happen until the next business day.

It's been 3 days now and still and I still can't get answers. Keep telling me my Vodafone account number is wrong..I have the account in front of me and they still insist its not right. Waste of $20 !!

Bought a coles prepaid sim card which would not activate. We're now 3 days in since my purchase and it still hasn't been sorted out. Was told by one staff member to just "try again". Told by another to go out and buy another sim card. It still does not work. Absolutely fed up and want to give up on the whole process but I can't even get my money back

My partner and myself were advised 24 to 48 hours for our numbers to be ported from optus to Coles mobile. Coles mobile uses the optus network. They disabled our phone numbers. That was on Friday, today is Thursday and it still is not connected. We have 3 disabled children and are required to contact health providers and services for the kids care.

As both out phones are still out of action we have no phone contact. Very poor form on Coles Mobile.

Having trouble to get the sim to connect with the existing mobile number after ten days with different customer service and without any phone service. Gave up and reported to telecommunications ombudsman, finally got the cheque refund.

If anyone of you have trouble or issues with Coles Mobile prepaid sim, please don’t give up, lodging your complaint.

Waiting seven days to activate phone.
Customer service line not helpful.
Optus or Coles allowed to false advertise as their website stipulates no more than 24 hrs activation.

Got the 365 day plan for my son and it’s been fabulous for him. Quick activation never had any issues about to renew for our second year. Excellent value for money. Occasional drop outs but very rare. Great coverage. Fast downloads.

Still not activated. All of the reviews on here with activation issues and wait times and transfers and useless call centre staff is 100% true.
Coles - do you not care about your brand being associated with this garbage?