Apprehensive after reading reviews, but still bought the $180 12 month deal. I was with Optus and that seemed to be the only problem to using web activation - because we were with Optus I had to do it over phone. I was transferred a few time (5 maybe) but finally everything was done within 35 minutes. Phone activated next day, kept same number. Did my wife's phone at the same time. I also got Flybuy points when buying sim's. Two days running and no problems.

Was attracted to Coles mobile as it is significantly cheaper for my data requirements. Bought a SIM, tried to activate on the website but it kept giving me an error message that consisted of only an exclamation mark, no explanation of what was wrong with my details. Called the help number, was transferred to Optus. Optus told me it was a Coles mobile problem & to call Coles instead. Called Coles back & was told it was now too late in the evening to port a number. Called again the next day & was told to buy a new $2 SIM and try again on the website. Same problem. Gave up. In the past year I have ported my number to Amaysim, Telstra, Catch mobile and Vodafone with no hassle.

My 82 yo mother visiting from England bought a Coles mobile SIM. It has been nothing but trouble. International calls are included in their $40 recharge but no international SMS, so she went to coles and asked for an extras voucher, they sold her the wrong voucher. I contacted the help line and was put through to Optus. Optus told me that this happens all the time but they cant fix it, you have to go back to Coles. Coles refused to refund the incorrect voucher. The Coles staff do not seem to have any idea about what they are doing. Avoid Coles prepaid at all costs.

purchased a 180$ coles prepaid sim .. activated it succesfully. however, the credit is not showing into my account.
called Called Coles mobile customer number, 1300 644 741, to ask someone about this, nobody knew what was going on and send me through to a million different operators, to no avail.

it's been a week and I still don't have my credit into my account.
completely disgraceful costumer service - they say it's a Coles sim so they can't help but when I call Coles it is an Optus phone number.

Bought a $2.00 sim and activated it with a $20 plan. Coles advertise activation may take up to 24 if porting from another Optus based provider like Amaysim, Moose, etc. However after 30 hours I still didn't have a connection.

Called the "One Stop Support" number on the back of the sim pack (1300 644 741) and then end up going around and around. Finally after several calls and over an hour on the phone I am told that the "work order is being submitted" and it usually takes between 24 to 48 hours for activation to be completed.

Coles need to lift their game. I don't blame Optus as I have used other Optus based providers (Amaysim and Moose) without any issues but this is the second time I have had problems activating a Coles Mobile sim.

Trying to activate a new sim error coming up incorrect email ID.. which is a joke..called numerous times to Coles mobile team but hardly any one answers phone, eventually they asked me to go into optus store for activation.

The hurdle of finally reaching optus guys to keep my number for coles mobile is over then it s smooth sailing. Just keep in mid though optus guys dont really want to hear from you since you are not direct customer with them I guess. I couldnt keep the number for my dads account.... so he was upset but with coles mobile nonetheless as theyare the chaepest available unlimited on 20 dol

pre paid porting trouble. 3 hours still no help.always ring back later.our internet down, we cant help you now.ring back tommorrow.

brought 2 prepaid sims set up direct debit recharge didnt work, tried to recharge credit card online didnt work, bought voucher didnt work rang optus redirected between coles and optus 5 times only to be told had wrong voucher. asked lady at coles for coles prepaid voucher she said only optus or telstra... how hard can it be GRRRRRR lets not start about porting numbers to coles

Bought a faulty sim. Went to Coles, told to go to Optus, told to go to Coles, told to go to Optus, told to go to Coles, each time having to explain my situation over and over and over.

Both customer supports in store, online, live chats have been terrible, unemphatic. unwilling to help at all.

I don't want to get this Sim working anymore. Just give me a refund, Coles. Stop pushing me to go to optus or your Coles Mobile support - Which is just a number for Optus. USELESS!

Tried to activate new sim online only to get error message... called the 1300 number for help and gave 2 lots of id that was confirmed as correct by the operator.....wait for it.....ONLY to be told sorry we dont know how to activate or what this error is.....you must go into an Optus store!
What a joke you are coles....i will stick to Woolworths or Aldi mobile atleast they have a 100% more of an idea than you do!
BUYER BEWARE.....Pathetic complete waist of time and money dont bother go elsewhere.

The 180$ deal is definitely a bargain, however I was encountered difficulties when I chose porting as my option. I was using Amaysim and I took read about how the porting duration can be significantly be reduced by porting to different networks ( I was using Amaysim). So I swapped Amaysim to Lebara ( $2 sim card); no sweat in this step.

However, when it came towards porting my number from Lebara to Coles, I faced difficulties on their activation page; It kept pushing me back the list of new numbers despite choosing the "keep my number" option with my details written down.

Alas, I just decided to change my mobile number all together sadly. But great deal though.

The service is very reliable, l have travelled from Newcastle, through Broken Hill and down to SA, had all the service I needed. For the price of $180 for a year including unlimited national calls and texts with 48g of data IAM quite happy.

Terrible Coles mobile. I just bought a $180 SIM card and take me 10 days still not yet been activated. I give up, and can’t get a refund. The refund team just hung up my phone when I request the refund. Hopeless.

Transfer from Telstra my number was ported over within 10 mins . if you don't want voice mail you just have to ring the help line . value for money ..