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Reviews

3.4

645 reviews
5
(298)
4
(83)
3
(42)
2
(30)
1
(192)
  • Product Quality
    4.2 (113)
  • Return Claim MadeYes (4) · No (136)
  • Customer Service
    3.3 (116)
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Reviewer Photos & Videos

Love my bedspread

published

Totally in love with my bedspread, was exactly what I was looking for
Great service, great value, great quality and arrived in no time at all
Will definately shop with cottonbox again and have told my friends about your products

Anthony Norman

Anthony NormanMetropolitan Adelaide, SA

  • 2 reviews

They were replacement chair pads, same as before. Love them.

published

Very neatly packed. More expensive than last Purchase but was great full to find them.....only problem was the time it took for the parcel to arrive. My husband had to email chasing it up.

Good quality, terrible service

published

Zero communication, order was sent FOUR WEEKS after it was placed. Finally arrived and quilt is as advertised, but the company is useless and communication is terrible. Tried to blame bushfires for an order placed three weeks prior to fires.

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Michelle

MichelleFar West, NSW

Happy with the product. Delivery time was a bit long though.

published

Happy with the product. Exactly what was pictured. Delivery time was a bit long though.. about a month. If the product was on back order or something an email notifying me would have been good but otherwise all good.



Lyn

LynSouth-Eastern Region, NSW

Great buy

published

Bed wraps were good quality, and exactly what I needed. The range of colours offered was excellent so I was able get what I wanted without trouble. Goods were as described. Delivery was prompt.

Pamela

PamelaWestern District, VIC

  • 2 reviews

Matched my existing linen.

published

My standard and European Frost pillow cases were a similar colour to the depiction online. Cotton fabric washed and ironed well.
Product arrived by post fairly promptly and in good condition.

Cathy

CathySouth East Queensland, QLD

Exactly as it looks

published

Good quality product; Colouring matched what was displayed in photo; delivery took longer than expected but was packaged well. Chased up with customer service when I hadn't heard anything regarding delivery who were able to tell me exactly when it would be sent and this proved to be true. Would have been good to receive notification of this dispatch date.

Col

ColFar North Queensland, QLD

great online store in Australia

published

Excellent range and good delivery options. Products came as advertised. Easy to order, pay and receive.
Would be happy to recommend to others. Looking forward to trying other products in time.

Geri

Geri

  • 2 reviews

Good Quality

published

Prompt delivery. Very nice comfortable fabric. Bamboo is great quality. The items underwear and socks were a gift for my son who was very happy with my purchase. Very happy.

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Just what we wanted

published

Product was exactly what we were looking for, only two criticisms, one was the lack of choice in colours and two the lack of communication whilst waiting for our order.

L & B

L & BHunter Region, NSW

  • 2 reviews

Long Single Fitted Sheets hard to find.

published

Long single fitted sheets are hard to find so I bought these although they were relatively expensive. They are worth the money as they stay in place because of the wide, non-slip elastic around the edges. Fabric is good quality too.

Val

ValKiama

  • 2 reviews

Perfect Fit Sheets.

published

Fabulous quality and excellent service
I will definitely be shopping with Cotton Box for all future purchases
I had had a lot of trouble finding this product before I looked at this website

Happy girl

Happy girlSouth East Queensland, QLD

Love love love it!

published

I love the quilt cover that I bought through Cotton box - I shopped around and they had the best price the only negative is it was slower to arrive than I expected

Lorraine

LorraineSouth East Queensland, QLD

Very happy with the service from Cotton Box

published

This was my first purchase from Cotton Box and I was very happy with their service and product. I would not hesitate to use them again. Thank you Cotton Box

Raylene

RayleneMetropolitan Adelaide, SA

Banbury coverlet

published

Very happy with my coverlet. Just as described. Only thing was I ordered "ivory", when it arrived it was more like a pale mint green. Fortunately it still matched fine.

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Betty bwal

Betty bwalSouth Australia

Beautiful sheet set at a bargain price

published

I bought online a qs 1000 thread sheet set l was kept informed of the delivery & the parcel arrived on time. The fitted sheet has plenty of room to fit our high mattress, the sheets are beautiful & feel very luxurious. Will definitely buy again from Cottonbox.

Adriana

Adriana

  • 2 reviews

Bella padded quilt cover set

published

Absolutely gorgeous quilt cover.
My daughter loves her new bed set.
Bright and cheerful (and her care bears sit well with the colours)
Thank you so much cottonbox we’ll be back again soon

Happy customer

Happy customerHobart, TAS

Good quality bedwrap at a good price.

published

The item was ordered around New Year while the warehouse was closed. It was shipped promptly when they reopened late in January. The item was exactly as described and suited us perfectly. Communication was excellent and we received a tracking number when the item was shipped.

Nonna

NonnaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Funky kids quilt covers

published

Thanks for the kids dinosaur and town quilt covers. They came as depicted and my grandson loves them. Next time it would be great if you could send an email when they are on the way. I am very happy with my purchase.

JenniA

JenniA

  • 2 reviews

Great range of linen

published

Have purchased linen from Cotton box at least 5 times and have always received items within a week of ordering. I also contacted them trying to track a certain cover set and received an email back same day. I am very happy with level of service.

Page 3 of 33
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Questions & Answers

Becca S

Becca Sasked

Hello, placed an order with Cottonbox and it appears the shipping address is incorrect. Haven't received any notice of shipping yet, but can't seem to get through to them at all to update them or receive a shipping notice! I used their phone number and left a voicemail as well as email. Does anyone have any additional advice?

2 answers
Fluffy
Fluffy

I don't have any more information. It seems that they might be a busy small company, and might take longer for a response. It also takes a while for them to send out orders. They are awesome sheets though!

Jeannie G
Jeannie G

At the very least I feel this company is dishonourable. They happily and quickly take customer's money but, whether you receive the goods is quite another matter. I've have come to experience this sort of busiess dealing with Chinest companies but I naively expected far more from an Australian company. See my review posted today if you're interestd but hope others will read before purchasing.

Alex

Alexasked

Does anyone have a contact number for Cottonbox? I too haven't received my order and can't find a number anywhere!!!

4 answers
Tash
Tash

Hi Alex
I couldn't find a number either. I had to email them.

Alex
Alex

Hi! I have just managed to find a number, it is definitely correct because it goes to there voicemail for everyone who doesn't have it, it is:

03 9702 1889

Not happy
Not happy

I found the phone number but it goes voicemail.
They are appalling. It's been two weeks since I ordered a blanket. I emailed them last week and they said it had been shipped, that I would get the tracking number that day. I emailed them again. I haven't received any tracking details. Has it been shipped or not? If you're not going to send me what I have ordered then I want a refund. I have not heard back. Also I emailed the wholesaler of the brand of the item I ordered. Explaining I am having issues with Cotton Box.
I might have to speak to my bank or Consumer Rights for advice. Don't buy from Cotton Box. I am not impressed with them at all.

Luc331

Luc331asked

How was the quality of the products you ordered? I'm looking at nursery sets and want to know if I shouldn't buy from CottonBox.

1 answer
Cookiezane
Cookiezane

I am very happy with the quality of their products and never had any problem with the service. Just reciev my order yesterday, 16/1/13, I ordered Logan & Mayson and Designers Choice, 250 thread count sheet set, they are very nice.
Hope this helps

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