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Reviewer Photos & Videos
Love my bedspread
Totally in love with my bedspread, was exactly what I was looking for
Great service, great value, great quality and arrived in no time at all
Will definately shop with cottonbox again and have told my friends about your products
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Anthony NormanMetropolitan Adelaide, SA
- 2 reviews
They were replacement chair pads, same as before. Love them.
Very neatly packed. More expensive than last Purchase but was great full to find them.....only problem was the time it took for the parcel to arrive. My husband had to email chasing it up.
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Good quality, terrible service
Zero communication, order was sent FOUR WEEKS after it was placed. Finally arrived and quilt is as advertised, but the company is useless and communication is terrible. Tried to blame bushfires for an order placed three weeks prior to fires.
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MichelleFar West, NSW
Happy with the product. Delivery time was a bit long though.
Happy with the product. Exactly what was pictured. Delivery time was a bit long though.. about a month. If the product was on back order or something an email notifying me would have been good but otherwise all good.
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LynSouth-Eastern Region, NSW
Great buy
Bed wraps were good quality, and exactly what I needed. The range of colours offered was excellent so I was able get what I wanted without trouble. Goods were as described. Delivery was prompt.
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PamelaWestern District, VIC
- 2 reviews
Matched my existing linen.
My standard and European Frost pillow cases were a similar colour to the depiction online. Cotton fabric washed and ironed well.
Product arrived by post fairly promptly and in good condition.
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CathySouth East Queensland, QLD
Exactly as it looks
Good quality product; Colouring matched what was displayed in photo; delivery took longer than expected but was packaged well. Chased up with customer service when I hadn't heard anything regarding delivery who were able to tell me exactly when it would be sent and this proved to be true. Would have been good to receive notification of this dispatch date.
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ColFar North Queensland, QLD
great online store in Australia
Excellent range and good delivery options. Products came as advertised. Easy to order, pay and receive.
Would be happy to recommend to others. Looking forward to trying other products in time.
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Geri
- 2 reviews
Good Quality
Prompt delivery. Very nice comfortable fabric. Bamboo is great quality. The items underwear and socks were a gift for my son who was very happy with my purchase. Very happy.
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Just what we wanted
Product was exactly what we were looking for, only two criticisms, one was the lack of choice in colours and two the lack of communication whilst waiting for our order.
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L & BHunter Region, NSW
- 2 reviews
Long Single Fitted Sheets hard to find.
Long single fitted sheets are hard to find so I bought these although they were relatively expensive. They are worth the money as they stay in place because of the wide, non-slip elastic around the edges. Fabric is good quality too.
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ValKiama
- 2 reviews
Perfect Fit Sheets.
Fabulous quality and excellent service
I will definitely be shopping with Cotton Box for all future purchases
I had had a lot of trouble finding this product before I looked at this website
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Happy girlSouth East Queensland, QLD
Love love love it!
I love the quilt cover that I bought through Cotton box - I shopped around and they had the best price the only negative is it was slower to arrive than I expected
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LorraineSouth East Queensland, QLD
Very happy with the service from Cotton Box
This was my first purchase from Cotton Box and I was very happy with their service and product. I would not hesitate to use them again. Thank you Cotton Box
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RayleneMetropolitan Adelaide, SA
Banbury coverlet
Very happy with my coverlet. Just as described. Only thing was I ordered "ivory", when it arrived it was more like a pale mint green. Fortunately it still matched fine.
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Betty bwalSouth Australia
Beautiful sheet set at a bargain price
I bought online a qs 1000 thread sheet set l was kept informed of the delivery & the parcel arrived on time. The fitted sheet has plenty of room to fit our high mattress, the sheets are beautiful & feel very luxurious. Will definitely buy again from Cottonbox.
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Adriana
- 2 reviews
Bella padded quilt cover set
Absolutely gorgeous quilt cover.
My daughter loves her new bed set.
Bright and cheerful (and her care bears sit well with the colours)
Thank you so much cottonbox we’ll be back again soon
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Happy customerHobart, TAS
Good quality bedwrap at a good price.
The item was ordered around New Year while the warehouse was closed. It was shipped promptly when they reopened late in January. The item was exactly as described and suited us perfectly. Communication was excellent and we received a tracking number when the item was shipped.
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NonnaGreater Melbourne (Metropolitan), VIC
- 2 reviews
Funky kids quilt covers
Thanks for the kids dinosaur and town quilt covers. They came as depicted and my grandson loves them. Next time it would be great if you could send an email when they are on the way. I am very happy with my purchase.
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JenniA
- 2 reviews
Great range of linen
Have purchased linen from Cotton box at least 5 times and have always received items within a week of ordering. I also contacted them trying to track a certain cover set and received an email back same day. I am very happy with level of service.
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Questions & Answers
Becca Sasked
Hello, placed an order with Cottonbox and it appears the shipping address is incorrect. Haven't received any notice of shipping yet, but can't seem to get through to them at all to update them or receive a shipping notice! I used their phone number and left a voicemail as well as email. Does anyone have any additional advice?
2 answers
I don't have any more information. It seems that they might be a busy small company, and might take longer for a response. It also takes a while for them to send out orders. They are awesome sheets though!
At the very least I feel this company is dishonourable. They happily and quickly take customer's money but, whether you receive the goods is quite another matter. I've have come to experience this sort of busiess dealing with Chinest companies but I naively expected far more from an Australian company. See my review posted today if you're interestd but hope others will read before purchasing.
Alexasked
Does anyone have a contact number for Cottonbox? I too haven't received my order and can't find a number anywhere!!!
4 answers
Hi Alex
I couldn't find a number either. I had to email them.
Hi! I have just managed to find a number, it is definitely correct because it goes to there voicemail for everyone who doesn't have it, it is:
03 9702 1889
I found the phone number but it goes voicemail.
They are appalling. It's been two weeks since I ordered a blanket. I emailed them last week and they said it had been shipped, that I would get the tracking number that day. I emailed them again. I haven't received any tracking details. Has it been shipped or not? If you're not going to send me what I have ordered then I want a refund. I have not heard back. Also I emailed the wholesaler of the brand of the item I ordered. Explaining I am having issues with Cotton Box.
I might have to speak to my bank or Consumer Rights for advice. Don't buy from Cotton Box. I am not impressed with them at all.
Luc331asked
How was the quality of the products you ordered? I'm looking at nursery sets and want to know if I shouldn't buy from CottonBox.
1 answer
I am very happy with the quality of their products and never had any problem with the service. Just reciev my order yesterday, 16/1/13, I ordered Logan & Mayson and Designers Choice, 250 thread count sheet set, they are very nice.
Hope this helps
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