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175 questions from our users
DennisCasked
The 'empty grounds' light on my Magnifica S comes on after only about 5 or 6 coffees. Is that normal?
2 answers
Seems to be the case - mine does also. The grounds container is small so I guess it fills pretty quickly. I am now in the habit of emptying it when I have made 3 or 4 coffees & don't have any trouble with it lighting up
De'LonghiDeLonghi
Hi Dennis, thanks for asking us a question. Would you be able to please contact us on 1800 126 659 and we will be able to help you resolve this ASAP. Best, De'Longhi Australia
Mel Easked
I have just purchased an ESAM04110B machine. One day ago. Yesterday friends turned up and I made coffees, steamed milk, then another coffee was ordered. I pushed coffee buttons to get it back to coffee from steam and they just flashed for a good ten minutes but didnt stop. In the end I had to turn the machine off, wait for even longer and then try again. Is this a problem with these machines? Once you've gone to steam you have to wait an eternity to go back and make another coffee? I had a Bosche for over 14 years and could switch between the two with no waiting.
3 answers
De'LonghiDeLonghi
Hi Mel, thanks for asking us a question. Would you be able to please contact us on 1800 126 659 and we will be able to help you resolve this ASAP. Best, De'Longhi Australia
Turn the steam button off and then open the steam valve until water runs out. Coffee is brewed at a lower temperature and as the machine only has one boiler you need to release residual heat to get back to brewing temperature
Thank you
Chadasked
Great and easy to use however the taste of my coffee is very weak even on the strongest settings (grind setting and dial on the front has been changed a few tones but still the same) I am using beans from my local cafe so Im wondering if certain beans might yield better taste?
8 answers
Unfortunately I am having same problem, done all the things you have tried - have tried several beans from my coffee shop & they keep suggesting different beans but so far not found the right ones. My ratio for a mug is-2 cups coffee button topped with milk & still not very strong. I think these machines are made for cups & not mugs as the coffee is just right for cups. Hope we work it out soon
Thanks Marli, yes I am doing the same with the 2 cups and with a little milk on top. I am still finding the coffee weak even if I have it black unfortunately. Have you tried the DeLonghi brand of beans yet? The main reason I bought this machine was to savour 3rd party beans from different cafes but now I am wondering if I should have just gone the pod route. Strength and flavour is the bottom line.
Its all about the bean !
Admittedly we are not getting that cafe syrup espresso but the slightly thinner version which I prefer . I have mine set to the hardest grind and I am very happy .
I have tried a lot of beans and find organic beans suit my taste and strength more .
Kat Basked
Have just setup the DeLonghi Magnifica S ECAM22110SB and filled water and followed the instructions:- fill water tank, insert water tank correctly, turn on, turn dial to left to prime the machine. It finishes making a pumping noise then I get flashing lights across the display as follows: coffee light flashing, water light on, triangle warning sign is flashing.
Attempted to prime again, as per instructions. No water comes out of the cappuccino wand. Does this sound like a faulty machine out of the box? Please help.
3 answers
Have you inserted the water tank in as far as it will go - needs that extra push at the end until it clicks into place. I had the same thing but when I took it out & reinserted I actually broke the plastic lug which goes into the machine - ($99.00)for a new tank - worked out I didn't get the machine that cheap after all. If this does not work & you have followed all the instructions again take it back to where you purchased - has a 2 yr warranty.
Hope this helps
Thanks Marli for taking the time to help. Yes water filter in very secure. On the way now to the store to return for a refund!
Really unimpressed with the service call received from Delonghi this morning.
It appears that the flow monitor wires can not be crimped properly at factory which can throw the error.
To be honest spending $700 on my first automatic coffee machine with what I thought would be a good reliable brand with good phone customer service has left a bad taste in my mouth. To be told that I would need to get a service person to fix a brand new machine out of the box, and not be advised to get a replacement product is pathetic service!
Thanks for your time to help.
I found their customer service is not up to scratch either with my previous DeLonghi machine had a lot of problems with it but because it was out of warranty they did not seem to care. After several calls & 4 returns to the repairer eventually tossed it away & purchased this Magnifica S - think I should have gone to another brand - not as good as I thought costing a lot in beans to find the right strength for a decent mug. Hope you got your replacement machine
BOB RACEasked
Do you have to reset the temperature every time you make a cup of coffee
3 answers
No
Even when the machine is on the highest setting it still is not all that hot. Is there anyway that we can improve it?
De'LonghiDeLonghi
Hi Bob,
Please view the following video on how to set the temperature of your Magnifica S https://www.youtube.com/watch?v=b1oRT6BUrz8. Once you follow these steps the temperature setting will be saved for your next coffee.
In terms of making a hotter coffee using warmed coffee cups and room temperature milk can help increase the temperature. If you have any more questions please don't hesitate to call our friendly team on 1800 126 659.
Kind Regards,
De'Longhi Australia
Roseasked
Machine grinds coffee as normal but hot water flows to drip tray instead of thru coffee pod & into cup outlet. Model is, Magnifica S.
2 answers
If it's still under warranty, I'd take it back. If not, have you taken the coffee press out and cleaned it as per the instruction book? It sounds strange, like it's not pushing the grinds up into the section where the water flows. I've never had that happen. Maybe check out the trouble shooting section of your manual, if you don't have it, you should be able to download it via internet. Otherwise, definitely contact DeLonghi. Hope this helps, good luck
De'LonghiDeLonghi
Hi Rose,
Sorry to hear you're having issues with your Magnifica S. Please call the team on 1800 126 659 so we're able to find a solution ASAP.
Kind Regards,
De'Longhi Australia
Nigel Hoggasked
what is causing water to leak onto the benchtop fro my new ECAM 22.110 coffee machine
3 answers
De'LonghiDeLonghi
Hi Nigel,
Sorry to hear you're having leaking issues with your new machine. Firstly, please ensure you are emptying the drip tray regularly. If you can please call the team on 1800 126 659 we will troubleshoot with you to resolve this as soon as possible.
Kind Regards,
De'Longhi Australia
Thanks for your response . Following a call to one of your support team it was agreed to send the machine to a local repairer under warranty and a split hose was detected and fixed . All is now well and I am enjoying my caffiene fix . Thanks for your help, regards Nigel Hogg .
De'LonghiDeLonghi
Hi Nigel,
Thank you for the update and for your patience. Very pleased to hear you're enjoying your Magnifica S!
Kind Regards,
De'Longhi Australia
Leeasked
Love the machine but the steamer switch is very tight it feels like it’s lost thread or something and quite often comes out,
1 answer
De'LonghiDeLonghi
Hi Lee,
Please call the team on 1800 126 659 as we'd like to ask you a few questions on your machine to ensure it is working as normal.
Kind Regards,
De'Longhi Australia
Kerryasked
Our Delonghi Magnifica S is now putting far too much coffee in on the espresso (1 cup) mode. We have tried everything and now have to press the button again to stop it from pouring. It was doing it perfectly yesterday and now it's not. Anyone have any idea what we can do? Thank you.
No answers
Chris Pasked
The centre light won’t go off. I have done desalting twice and it still stays on. Have checked all the things that the booklet says.
2 answers
Had the same experience
What I did was go into change water hardness settings
just change and put back to your preferred setting and the light goes out
De'LonghiDeLonghi
Hi Chris,
If you could please call our team on 1800 126 659 we would be happy to troubleshoot with you so we resolve this ASAP.
Kind regards,
De'Longhi Australia
biljo1asked
Have just taken delivery of my ECAM2211OSB and when I make a cup of coffee, coffee water is leaking from under the tray that collects the grounds.
Lou fabasked
Just installed a water filter in magnifica s
Set filter to 2 on dial on filter
Do you set to 4 in 2 mths time then 6 the next time and so on ?
5 answers
Not too sure but our one is on 6 -8 since we bought it.
De'LonghiDeLonghi
Hi Lou,
Please contact our customer service team via the below link and provide them with more detail on the type of filter you purchased so they're able to advise accurately.
https://www.delonghi.com/en-au/customer-support
Please let us know if you have any more questions or concerns.
Kind Regards,
De'Longhi Australia
Hi
The original filter from De’Longhi
It has on the top a dial that goes from 1 to 12
Says turn to 2 and fit filter
Do I turn it to 4 in two mths then to 6 in a further two mths and so on till you reach 12
Meaning filter lasts 12 mths
Regards lou
Angie M.asked
My delongi 22110 magnifica ran out of water so I refilled it . When I switched it on it made noises I haven't heard before rather like a hissing sound. Is this normal?
3 answers
I can’t say I’ve had that issue with mine. Perhaps it was the water line getting the air out before use again?
Hi
Just tried mine didn’t make a noise
Could be trapped air going thru or the cold water going thru hot pipes and hissing
Some time I hear that if I make a couple of coffees in a row
De'LonghiDeLonghi
Hi Angie,
Sorry to hear you're having issues with your Magnifica. Please contact our customer service team via the below link and they will be able to assist you.
https://www.delonghi.com/en-au/customer-support
Alternatively, you could take your machine to a service centre where your machine will be assessed. You can find your nearest service centre using the following link: https://www.delonghi.com/en-au/customer-support/service-locator
Please let us know if you have any more questions or concerns.
Kind Regards,
De'Longhi Australia
Steveasked
Same issue as some others - have performed several descale operations as per manual and warning light never goes out. First time this occurred I was advised to adjust the hardness settings and that solved the problem. Ever since the light came on again - can’t get it to go out.....
Liz Dasked
I have set the grinder in my Magnifica on the finest grind possible, and still the coffee comes out too watery. I have changed the beans, modified the settings repeatedly without success. Rarely, do I get a decent espresso. is the grinder faulty?
4 answers
I have this problem also Liz, did you find a fix for the problem.
No answer from anyone on this review page. I rang DeLonghi and they said I should leave the grinder on 3-4, which I have done - the same 'stewed' coffee no matter what number I put it on. I'm taking the machine for a (warranty) check of the grinder. If this is as good as it gets, I should have stuck with my Aldi pod machine and saved $600 +.
Ours is brand new replacing the identical model which worked perfectly until last week. Hence the replacement machine, followed installation instructions etc.
Machine is delivering bad coffee, even on the finest grind settling. No crema.
We have had the identical machine for years without any issues.
Only difference with this machine in the water filter.
So frustrating.
Any advice gratefully received
Gillasked
We have a magnificas coffee machine, I have run through the descale process a few times, as the red light does not turn off. It appears that during the last step of the descaling process the hot water is coming out of the coffee outlet instead of the steam outlet.
Stephasked
ALl the lights on my coffee machine are staying on and i can't use the machine at all. any ideas whats wrong?
No answers
Debbie D.asked
I’m transporting my Magnifica machine cross country and I want to drain the unit, if it has an internal reserervoir...How would I accomplish this procedure?
No answers
Mikeho1asked
I have a lot of problems using pre-ground coffee. I have the dial set correctly to the left, I put a scoop of ground coffee in the slot. The first cup mostly works (70% of the time maybe), if I try a second one it hardly ever works. The triangle warning light and grounds container lights flash and it stops. If I turn off and on again and put in another scoop it mostly works. Emptying the grounds container does not solve it.
Brooke F.asked
The temperature light on my coffee machine keeps flashing. It's 3 years old and 5 months ago the thermostat went and was replaced and also got a new board at the same time. Any suggestions what could be wrong or how to fix?
1 answer
I have the same issue on mine. It’s only 18 months old. I suspect the heating element is broken, so the machine just stalls waiting in vain for the temperature to rise. No idea how to fix it though. Sorry. Do come back if you work it out please!
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