This the second time i have had a delivery from DHL and there tracking system is amazing.
It is a pity Aussie post doesn't learn about tracking systems, maybe DHL should teach them.
Many thanks for your excellent service.

A DHL driver stole a pair of sunglasses that they were supposed to deliver to me. First time I have experienced any loss of loss of mail at my address

Many are blaming the increased volume for delays during these times, however a guarantee is a guarantee and it seems DHL is one of the few couriers that can be relied upon.

I paid extra $50 aud for door to door service and that guy ran away after ring my apartment bell, I found his vans parked on the other street and asked him why ran away and not go upstairs to receive my package. He blame me I should find him not he find me. Terrible customer service and I wasted extra mask and gloves on this ridiculous service also waste my 15 mins to get down stairs.
I already paid this for extra $100 to avoid going out and I am totally upset. Not worth to choose this company and service.

Never use DHL express again, go for FEDEX, UPS or even Australia Post have better service

Hi we booked a contained from China to Australia, Melbourne. A the same time we used DHL to air freight some product in. The container on a ship - went faster than DHL - which is meant to be in a plane. Now i am convinced DHL is not air freighting - they are using COVID 19 to pretend to fly, but actually shipping. Dodgy as these boys.

Have a package on the way, been sitting in Melbourne with no updates for the past 48 hours, now being told it will be trucked over not flown, and have to wait another 72 hours. Don't bother with express, not worth the money with this company. Worse than Australia post, not even sure how that is possible...

I have found DHL to be a reliable international courier for my spirtswear that I ship from Bangkok to Qld. My business works on just in time delivery, and I find DHL better than FEDEX, UPS and Airasaia for on time, and no cost surprise, delivery.

DHL lost my parcel once again, as always, they always lose parcels or steal them from people because they're poor and can't afford to purchase their own stuff.
DHL stands for Dick Hockey League. This is how they do their deliveries.

I sent parcel a parcel with DHL in February which was collected in due time.

Their tracking shows that the parcel was collected but next day they had a "problem" with the delivery address.

The parcel cannot be found now.

When contacted the customer service, they claim that the parcel was never collected. When pointed out that your own tracking shows the opposite, answer: "Well, that is wrong. We wont refund anything"

Check the attached tracking. DHL customer service: "No, nobody collected the parcel". I know that it is hard to find people who can read and write but this is ridiculous!

Needless to say, I will recover my money now via Small Claims Court. Will never ever again use these clowns!

Shipment's not being received at all. But DHL shows on their website that it's delivered and signed by myself. I have been waiting for all day long but no one show. How can I sign? Do you catch a doll to sign? Call in to ask my shipment. Answers are always "under investigation". The worst delivery company I've ever met. I will give no star or negative if it's permitted.

Oil prices down BUT fuel surcharge 17.75% Why is this not adjusted? Now you are screwing your customers with an "Emergency Situation Surcharge". Hang your head in shame DHL.
DO NOT TRUST DHL!

I have a parcel delivered to my company address in the morning under my private name and I was sit behind the reception all the time. Warehouse colleague walked in and shared some staff with everybody! I said I should have a DHL parcel with the spreading staff . But I was told DHL driver did pass the parcel and said it's for warehouse manager ( not me, company name is even not mentioned). After checked the connote details, we confirmed it's my private staff. I can't use it any more due to hygiene consideration. I feel lucky I haven't got chance to receive any confidential document delivered by this driver yet.
not a trust worthy courier

They managed to lose a tracked package to an affiliated parcel locker. I never recieved it. After an 'exhaustive investigation' they found that it was scanned as arriving at the delivery location, and then vanished. Their final conclusion is that it is "missing". Case closed. Important documents. They never called me to provide updates to their investigation, and never a real explanation of how it went missing.

Use a different courier. You are better off walking across the world and delivering the package yourself. My be a bit quicker and cost a bit less. I was told all the wrong info from the start they have no idea what they’re doing.