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Digital World International (DWI) is offering reviewers a $5 discount code off their next purchase over $100. To qualify for this discount code, reviewers will need to write a review. This review can be either positive or negative.
Digital World International (DWI) Questions & Answers
79 questions from our users
We bought two mobile phones in August 2016. Type Samsung Galaxy S7 edge G935FD 4G Dual sim 32GB Gold and Silver, support EU language (HS code:8471 3010). Invoices attached.
We haven't had the phone in use lately because the battery was constantly empty and it kept turning off.
Last week, the battery in the phone apparently opened.
Please write us your e-mail adesss for photos.
Hi There
I bought a Garmin 945 in July last year. It has broken down, with 12 month can i please get it replaced
Hello, I have bought the ipad 2022 128 gb but it has not arrived and has been returned. The error has been the delivery address, can you change it?
I have purchased the ASUS ZenFone 4, Green on 21/12/2017, from 1 week I have been experiencing audio problem, my phone is showing headset symbol even though I haven't plugged in, audio is not working at all, I'm facing very difficult .I am requesting you to give me a new set, as it has two- year warranty as you mentioned . Looking forward to hearing from you ..Thank you very much ..
I have a Tamron 16/300 purchased four years ago. It will not autofocus and just makes a squeaking sound. Is there a way to fix this. Seems to be plenty of similar reports on Canon site but no one actually says how to fix it. Can you help pls.
l bought Samsung s7 phone it is 3 months old and it is def in that it continuously drops in and out l have been to Samsung service centre and they tell me that because it is an international phone and not an Australian compatible
phone there is nothing they can do to fix, what can be done from your mistake on sending the wrong type of phone, please advise as to what l can do? thank you larry peterson
Hi Larry - unfortunately I do not think there is anything you can do. DWI will NOT repair (at their expense) or replace the faulty equipment. I learn't a valuable (and expensive) lesson...do not buy f...
Read morerom this company!!! I have a very expensive paper weight now :( ACCC only offers advice and mediation, but has no real power with international companies.
Hi I´m Michael and going overseas soon so I wonder if I make an order being a Samsung Galaxy A8+ (2018) A730 Dual sim 6GB/64GB with Tempered Glass Screen Protector - Gold (A$553), a camera PowerShot SX740 HS (A$460) and a battery Pack NB-13L (A$72) how long will take to be delivered to Fairfield NSW 2165?
I will appreciate a response as soob as possibile, thanks!
[ORDERED IN 31/07/18] Guys i ordered the zolo liberty+ ( earphones ) with priority express shipping+insurance and my order is still processing ( they told me it will be dispatched mid next week ) when do you think im gonna get it ?
Hi DWI,
I bought a Macbook Air 13 from you on 30/6/2018 and was led to believe i was buying australian stock but it's not the correct power supply for Australia.
Please send me an Australian power supply or adapter to: Simon Correy: 17 cockburn street valla beach nsw australia 2448
thanks
is it trustworthy to order a macbook from here and if the product is damaged any chance do they take responsibility?
Thanks in advance
Read around the forums... they do not have a great reputation when it comes to warranty. There are comments on here about it also.
No no no
My tablet has stopped working, will not turn on or charge please tell me what to do?
Thank you
Pat Ferry customer No.DWIW10363239
I am very interested in the casio g shock gwg 1000 1a. I have concerns with some of the negative responses that i may end up will a knock off, or if i have a problem with the watch that casio may not honor the warranty (at a local watch shop to me). Do you have any ways of settling my concerns.
I'm considering a Tamron telephoto lens to go with a Canon 5D Mark IV but am hesitant to make these purchases due to the many negative reviews citing merchandise not working, orders not being delivered promptly and substandard, inefficient and hostile, dismissive customer service.
What guarantees can you give me that my products will be new, operable, delivered within 10 days, and helpful customer service should anything go wrong?
Thank you.
John
Hi John,
I'm not entirely qualified to answer your questions in full as I've been very fortunate with the quality and delivery of my orders from DWI.
...
John just look at the number of positive reviews they have. Far more than the negatives. Then read some of the negative reviews. Many of them really just highlight the character of the person posting ...
Read morethe review. Also consider that some of the negative reviewers are probably responsible for breakages etc, but panic over the financial loss and try to claim on warranty. Yes. Shock horror. That really does happen. I’ve bought from this company before with no issue, and tomorrow I’ll be buying a $1400 lens tomorrow if it’s in stock. Remember also that you have Consumer Affairs for assistance if you feel you need them. But don’t foolishly believe that Consumer Affairs will back you in a false warranty claim. They’re not silly either. Yes......DWI have roots in Australia and so are covered by Australian Consumer law. You’ll be fine. Purchase your goods.
Hi John. Any one who has this many bad reviews should NOT be trusted. Especially in Asia.... good luck
Has anyone tried to return a product with their 14 day change of mind policy?
FWIW, I suggest your read the negative reviews on this site to know what you are up against. Many of the positive reviews are fake in order to boost their rep and look legit. Good luck if you want any...
Read more help from this company. One thing they are good at is taking your money. Oh, and be prepared to send the item back to Hong Kong (at your expense). No they are not in Australia like they want you to think. Stick with a local Aussie company instead of sending your money to Hong Kong (speaking from experience), at least you know you'll be covered and treated in accordance to Australian Consumer Law (DWI couldn't give a toss about that).FWIW is clearly ill-informed. DWI are an Australian company. Probably selling grey imports as well as authorised goods. Still, you’re covered by Australian consumer law, EXCEPT where you wreck your go...
Read moreods through stupidity or negligence and then foolishly think you can hoodwink the seller into covering it under warranty. Even Consumer Affairs aren’t silly. They know it happens. As for the claim that “many positive reviews are fake”, well that’s just garbage. He clearly doesn’t know what steps ieatwords.com take to detect and prosecute companies that do that.DWI is just one of their many fronts, they are wholly based in Hong Kong and have a satellite office here in Australia under the registered business name of ATECH Distribution. While they are bound by...
Read more Australian Consumer Law they will do anything in their power to make your life miserable if you ever need to return anything as change of mind or for warranty. Their pricing is highly appealing which is why there are lots of happy customers and positive reviews. I guarantee these positive reviewers have never had to try and get support for one of their purchases though.
Hi Seller,
What is House warranty means? I want to purchase a ipad, is it come with 1 year manufacture's warranty by Apple in Australia?
Thank you
In House Warranty means you have to ship it back to them in China/Hong Kong. Your purchase doesn't come with Australian Warranty as they are not Authorized Australian Dealers.
So if you have any is...
Read moresues with your purchase be prepared to send it back to Hong King and wait to get it back if you are lucky.In house warranty means that the item is a grey import (Google grey imports), and so their is no manufacturer warranty here in Australia. DWI will have the item repaired at an independant, local repai...
Read morer centre under their in house warranty terms. In some cases, they may have to send it overseas for repairs. What are the chances of a warranty issue anyway? More chance of consumer negligence being a problem. Buy with confidence. Look after your goods. If you need to make a warranty claim, follow the instructions given by the seller and dont throw a tantrum or be abusive. You’ll be fine.Don't buy from them
Do your prices include GST?
Probably. They usually undervalue the items when shipping to Australia to avoid them (and you) paying GST. Highly illegal but they'll do it anyway just to get it into the country. Items are shipped from Hong Kong just so you are aware.
MarkD is wrong. Prices DO include GST.
@Micky22
Have you ever purchased from them? I have. ...
Read more Shipped from Hong Kong. They under declare the value of the goods shipped to Australia.Invoice doesn't even include a GST amount paid. Registered company here in Australia IS NOT even registered for GST : https://abr.business.gov.au/ABN/View?id=58003759662 Illegal practise by said company avoiding GST. Get your facts straight before jumping in with you 2 cents worth when you clearly don't know what you're talking about..
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