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Discount Beauty Boutique
sarahveedeegeePerth, WA
Appalling Customer Service
From a business owner myself, I am absolutely gobsmacked at the customer service I have NOT received from Discount Beauty Boutique.
I ordered an OPI gel polish on the 6th February 2020. I then sent an email enquiring about delivery as I needed It for my sisters wedding. I received an email back from [Name Removed] on the 18th February 2020 advising that it was on a pre-order basis (which was not stated upon check out) and that the shipment was still in transit to them. As I needed this for my sister wedding in early March, I managed to source ...Read more
this product from another source and advised them via email on the 22nd March 2020. Even after advising them on the 22nd, I then received a shipping notification on the 24th March advising it has been shipped and to date have still not received any correspondence, refund OR product (which I don’t need and cancelled!) I have since sent 4 seperate emails, Facebook messages and Instagram messages with no reply, although they have been posting and updating on there. I recommend people buy elsewhere, although they may be “cheaper”, their customer service is disgusting.3 comments
Discount Beauty B.Discount Beauty Boutique
Hi Sarah, as per our email reply, as you had opened a paypal dispute stating we owed you a store credit, we could not process a refund as 1. PayPal freeze the transaction until they review and finalis... Read more
e the claim and 2. The order had already shipped. The return to sender fee is automatically charged by Australia Post, not us. Anytime a package is not collected from the post office after the 10 working days they hold it for, the post office returns the article and automatically charges our business account the RTS fee.
Yeah you took my money and you wouldn’t respond to my emails and then just decided to ship an item I cancelled 2 days prior.
I don’t care what Australia Post automatically charge, you’re in the wrong... Read more
and you will cop that fee as per our emails, the order was cancelled 2 day’s prior to YOU shipping it out. No my problem nor my fault. Take a bit of responsibility for your actions [Name Removed]!Similar opinion? Write a review on ieatwords.com.au!
DO NOT PURCHASE FROM HERE
This is the first time I have written a bad review.
I purchased the OPI GelColor Package from Discount Beauty Boutique.
1. The UV lamp is faulty. It is cheaply made and I found the exact same one on Wish. I have had to throw it away in the bin.
2. I received 118mL of Acetone instead of 237mL.
3. I received the wrong nail colour - you could of contacted me if you did not have the colour available.
4. When I opened the package, it was an absolute mess. The nail polish bottles were chipped and the 10 pack remover wraps were all scrunched up.
...Read more
I do not mind waiting a month to receive a package. However, I expect it to be in good condition, as described and all items working. I would have a good look at myself if I had this many negative reviews about my business.2 comments
Discount Beauty B.Discount Beauty Boutique
Hi Rose, sorry but we have no recent history of anyone name "Rose" purchasing a gel package? Can you please email [email protected] with your real name and order number so we can loo... Read more
k into this for you. Our stock comes direct from salon wholesalers, we certainly do not purchase on wish. We have worked with the same salon distributors for the past 9yrs and have never had any issues with stocks.Discount Beauty B.Discount Beauty Boutique
Hi, we are following up as we haven't had a reply from you on here or received an email. We would like to look into this, if these items were purchased from our store. If you can please email us with ... Read more
your real name that was used on the order and your order number please.Similar opinion? Write a review on ieatwords.com.au!
Emilia890Sydney, NSW
Nice products
I came across this website and got over excited so I ordered without doing a background check . I got nervous when I saw all the bad reviews however my order arrived today and was in perfect condition ! And I got a free gift . Thanks !
1 comment
Discount Beauty B.Discount Beauty Boutique
Hi Emilia, we are so happy to hear you love your haul and free gift! Thanks for taking the time to leave us a review :)
Similar opinion? Write a review on ieatwords.com.au!
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Kayla H.South East Queensland, QLD
Worst Customer Service, Broken Items Dont Get Replaced, Even WITH Insurance!!
If i could give a 0, i would!! I ordered a palette for my birthday i had been wanting for a long time. It arrived and SEVERAL of the shadows in the palette were shattered/broken. I had insurance on it, i messaged [Name Removed] and she was very blunt and rude. ( Thats when id eventually get a reply) Told me i broke it, refused a replacement or a refund. I then went through afterpay and even they had trouble communicating with her. Ive messaged several times and left comments, all which get deleted. This company is horrible, spend your money elsewhere. Reported to ACCC and needs to be shut down. 0/10 BEWARE.
1 comment
Discount Beauty B.Discount Beauty Boutique
Hi Kayla,
I can see your email was replied to within 1 business day - was sent late afternoon on a Monday and replied to next day. When you reported the item was damaged you were advised of our claim... Read more
s procedure and how to make the claim. I never said that you "broke it" and I have all email communications between us as evidence that no such statement was said to you. Afterpay also have copies of these as we had provided them for their reference. I do not appreciate defamatory statements being made against myself or my company. I hope you understand that under defamation law, we can take legal action against you.Similar opinion? Write a review on ieatwords.com.au!
RebeccaSydney, NSW
- 2 reviews
Quick delivery and a lovely free gift
Great range of products and very easy to navigate website. I love that they have so many brands and products to choose from! Very quick service and delivery and love they give you a free gift with your purchase.
1 comment
Discount Beauty B.Discount Beauty Boutique
Hi Rebecca,
Thank you for taking the time to leave such lovely feedback :) We hope you are enjoying all your new goodies!... Read more
SamanthaSimilar opinion? Write a review on ieatwords.com.au!
Kerry sWide Bay-Burnett, QLD
- 4 reviews
beware
ordered on 20th March, said 1 to 3 business days to process due to busy time, 10 business days and one email from me later, still nothing not even the common decency to answer my first email, my order still unfulfilled on the site, very disappointing and unprofessional, would never recommend this company. they are still sending out emails trying to get people to.purchase from them, even though they can't fulfill current orders but are happy to take payment from customers.
3 comments
Discount Beauty B.Discount Beauty Boutique
Hi Kerry,
I can see my warehouse team had to unfortunately cancel the order due to the item overselling. When we cancel an order, an email notification is sent to advise the order has been canceled a... Read more
nd refunded back to the original payment method used. Quite possibly our email notification had gone to your spam folder and you have not seen it?it did not go to my spam folder, i check it every day, i have sent 2 emails regarding this, and neither were answered, although one was sent on a Saturday, it is a shame it takes a negative review to get a reply, but thank you for informing me
Discount Beauty B.Discount Beauty Boutique
Just did a quick search in our email and I can see you sent two emails last night Saturday, April 4th - one at 6:50pm and another at 7:30pm. Please note my customer service team do not work over the w... Read more
eekends, this is why you have not had a response to those yet. We do advise that emails sent over the weekend are replied to during business days/hours.Similar opinion? Write a review on ieatwords.com.au!
TrishaSydney, NSW
Be warned!!!
I purchased from this company and since receiving my parcel I've had nothing but trouble with getting in contact with [Name Removed]. Comments get deleted on Facebook and Instagram and you get blocked. She's got no customer service skills and I’m appalled by what I’ve read on here!!! Don't put yourself through this misery of trying to buy from her. Discount Beauty Boutique should be shut down!!!
4 comments
Discount Beauty B.Discount Beauty Boutique
Hi Trisha, sorry but we have no recent records of an order from anyone named Trisha, no recent emails from anyone named Trisha either? We also have no comments on our Facebook or Instagram pages.
Can... Read more
you please advise when you placed an order or what name it was placed under? You advise you have received an order from us so I would like to know your inquiry with the items you received, so we can assist with that. As your review comes through here as a non verified customer, we don't know if you have made an order through our store? Please send an email to [email protected] so we can look into this further.Discount Beauty B.Discount Beauty Boutique
Hi Trisha, just a follow up as we still have not received an email from you nor a reply on here. We would like to know some further information about your order so we can locate who you are - name it ... Read more
was made under or email address used to place it. As we mentioned, we do not have any recent orders from anyone named Trisha, so we can not locate your order if it has been placed with your real name as apposed to what you are using on this platform. As this platform allows anyone to leave a review regardless if they have shopped with said business before. We would appreciate if you can email us as we would like to know how we can assist with your inquiry regarding the order you advise you received from us.Discount Beauty B.Discount Beauty Boutique
Hi Trisha, us again. We still haven't received an email from you or a response on here and product review send you emails to let you know we are responding. We know we have to social distance ourselve... Read more
s at the moment but we can all still communicate online :)Similar opinion? Write a review on ieatwords.com.au!
RachaelVictoria
WORST CUSTOMER SERVICE!!!
I have bought many times from Discount Beauty Boutique and my last purchase I wanted to cancel - I emailed requesting a cancellation and refund within 5 minutes of making the order. I got an email back a few days later (I had already sent 2 emails by this stage) and the reply I got was [Name Removed] saying there’s no where to send returns to and it’s not their policy. Once any order is made that’s it! [Name Removed] was rude, abrupt and couldn’t care less. I have emailed multiple times since and not received a response. HORRIBLE CUSTOMER SERVICE!!!
8 comments
Discount Beauty B.Discount Beauty Boutique
Hi Rachael,
First of all my reply did not state that we do not accept any returns and that there is no where to send an item back. Our returns policy can be found on our website and all our return te... Read more
rms and return shipping address is all clearly outlined.This was your response to my initial email -
“The order has already been processed and dispatched from our Warehouse. Unfortunately there is no way to refund the order and have the package redirected... Read more
Discount Beauty B.Discount Beauty Boutique
Hi Rachel, as per my last email reply to you on March 16th, I advised you that you can return the item as long it hasn't been used or opened. Please check your inbox for my reply, as we have not recei... Read more
ved a response from you. Also to point out, as you can see in my response that you copied and pasted, I never once stated that "there’s no where to send returns to and it’s not their policy. Once any order is made that’s it!". I do not appreciate defamatory statements being made about myself or my company. Our returns policy has been in place for the last 9yrs and is clearly found on our website.Similar opinion? Write a review on ieatwords.com.au!
KandySouth Australia
- 5 reviews
- Verified customer
Absolutely disgusting customer service.
I've purchased once from this company, got a faulty products, now it's been 2 weeks and I've not received one email back or even a message off Facebook. I would have been a repeat customers but no way!! This is absolutely disgusting. The lady that said her comments were deleted and blocked was very correct!! Mine have been as well and I'm sure I've been blocked. (Well I was blocked and the poor excuse was I posted something that was rude on her Facebook business page. Which is absolute rubbish.)
3 comments
Discount Beauty B.Discount Beauty Boutique
Hi Samantha,
Your email was replied to and you were immediately advised to return the glitter back to us so we may assess the item. You replied stating you were sending the item back to us tomorrow. ... Read more
Two days later you started making defamatory claims on social media stating we did not reply to your email and we don't want to help you, when in fact you had already replied to our email advising you are sending the item back to us.Samantha my email was not replied to right away.
Products ordered/paid - 23 January 2020
Products physically received - 3 February 2020... Read more
Samantha I seen you have answered to [Name Removed], please finally respond to me. Thank you.
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RebeccaSydney, NSW
Worst service and never received the product - should be zero stars
I ordered a nail polish for a wedding party on 31.10.19 and when it hadn't arrived after a week I emailed her. Samantha responded on 07.11.19 saying it would be sent out the following week. It is now nearly 3 weeks since then and still no nail polish. This woman is not capable of fulfilling a simple order - do not use Discount Beauty Boutique
Similar opinion? Write a review on ieatwords.com.au!
Khloe KSydney, NSW
Still haven’t received product !
I ordered a shellac nail polish 29/09 paid EXPRESS SHIPPING (yes I know orders don’t get processed over the weekend) and I still have not received an email to notify me my order has been dispatched. I understand on the confirmation email which has my order number (#42805) and the product I have purchased it states 1-2 business days for processing however it’s about to be 4 business days after today ! Please if anyone is thinking of ordering from Discount Beauty Boutique PLEASE BE AWARE OF THE SHIPPING and time it takes to process your order. A...Read more
lso I did send a follow up email direct and still haven’t received a response. After reading the reviews on this site regarding Discount Beauty Boutique I definitely will be thinking twice about purchasing from there. Lastly reading through previous reviews on this site I find it very unprofessional that the business owner would go out of her way to go back and fourth with a customer regarding an order the customer didn’t receive which lead to the customer disputing it PayPal. Instead of going back and fourth with that customer on that particular review FIX YOUR SHIPPING AND CUSTOMER SERVICE !Similar opinion? Write a review on ieatwords.com.au!
Terese D.Perth, WA
Ordered months ago - still waiting
Ordered in July it’s now September I’ve received nothing. Communication is poor, plus their “help centre” doesn’t seem to work. First email on the 17 July confirmed order 2nd email on the 20th July saying much the same thing did give me a tracking number, however when I checked the tracking again in August it seemed to have changed from advising me the order had left their country to telling me there was a delay due to high demand - so in actual fact they never sent it in July when they indicated that had. Glad I only put in a small order, an order I doubt I’ll ever receive . I won’t be using them again
1 comment
Discount Beauty B.Discount Beauty Boutique
Hi Terese,
I think you have my business confused with an International business you have shopped with. ... Read more
My company is based in QLD Australia and all orders ship from our QLD Warehouse. When we dispatch orders, customers receive their tracking information from Aus Post, as we use eParcel, customers receive email updates when Aus Post collect the packages from us and they receive updates right up to delivery day. I suggest you double check the company you purchased from on your order confirmation and see if you can find any social media accounts they may have and try reaching out to them that way? Samantha CEO/FounderSimilar opinion? Write a review on ieatwords.com.au!
Nicole EdwardsSouth East Queensland, QLD
Still haven’t received product
Ordered the foundation first week of July for a wedding and still waiting and waiting. Surely there must be more than “we have huge orders so therefore it’s taking at least 3 weeks longer”??? Please explain
1 comment
Discount Beauty B.Discount Beauty Boutique
Hi Nicole, I can not find an order in our system under your name Nicole Edwards? We have no pending orders back dating to July, as orders are processed and dispatched within 24hrs. I feel you may have... Read more
ordered from another store and are confusing it with us.Similar opinion? Write a review on ieatwords.com.au!
JessSydney Surrounds, NSW
Unprofessional and terrible customer service (no customer service)
Terrible customer service. After weeks of my order not arriving I contacted them through their insta which is where I ordered through. No answer but they were posting. I tried again. No answer still. So I commented on one of their posts asking for someone to respond but they kept getting deleted. They can post and delete comments they don’t like but not respond to a customer.. I started to worry as I ordered over $200 worth of products so I commented again saying I’d need to go to fair trading if I don’t get a response. I was blocked. So I had ...Read more
to go through pay pal to get my money back and they did an investigation. We get an email over a month later saying it’s been shipped. I don’t know why it took so long as all the products where available on their website and they didn’t send me any indication on when to expect my order and read my messages and ignored/ blocked me. Not once did they apologise. Products are actually ok besides a UV lamp looking cheap like they got it from wish and selling at a higher price. Will never order from them again, very unprofessional and horrible customer service. I shouldn’t have to fight to get what’s rightfully mine..7 comments
Discount Beauty B.Discount Beauty Boutique
Hi Jess,
One of the items you ordered was on backorder and we had notes in the description box advising of this and the dispatch time when ordering a pre-order. ... Read more
The lamps come direct from our salon supplier/wholesaler, we do not purchase on wish. Can I just say, we didn't appreciate you filing a counter claim with PayPal stating you received no goods at all, after they were finalising your first claim once they had seen you received the order from the tracking information. Once we provided PayPal with the Proof of Delivery PDF that showed the date, time, your name & signature of you accepting the package, your counter claim was rejected right away. Please don't think it is ok to try and scam any business. SamanthaI was blantantly ignored. I did not try to scam you but I had to do something after not receiving responses for so long. I felt like I had been robbed and you did not care at all. You were in the wron... Read more
g and cannot even apologise. Do your job and this won’t happen. I paid good money and all I wanted was the goods I paid for. Please do better for your customers and hopefully treat them with more respect then clearly you’ve treated me Absolutely terrible customer service is when it takes for someone to publicly complain and warn others for the company to actually respond. What a terrible experience this has been for me....Also, you did not send the products out until AFTER I contacted pay pal with no choice. Please don’t lie
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mel
- 2 reviews
Amazing colors
I have purchased many products online with discount beauty boutique and find the lipsticks amazing. They not only stay on for long periods of time but also look the same way as advertised..not like other cosmetics you see advertised.
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sarahveedeegee
So, I received a reply from the oh so lovely [Name Removed] at Discount Beauty Boutique who advised that the parcel is awaiting collection at my local post office (which I won’t be collecting). She ha... Read more
s advised that if it does get returned to her that there will be a $20 delivery fee which will be deducted off my refund even though I cancelled the order 2 days prior to them shipping it. Is that even legal? How does this woman run a business?