Dodo ADSL
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If there was zero stars I would give zero
The only Australian telco worse than Dodo is Telstra.
Every time you call Dodo customer service, you get put on hold, or you get put through to another person on and ENDLESS merry-go-round of people who do not wish to take responsibility.
As I write this, I am on the second call and the seventh person with a total of 31 minutes hold time and we STILL have not got to first base with someone who has been remotely able to engage with my problem. It's like they have deliberately set up a circular routing pattern to make fun of the customer and to enrage them.
... Read moreEven your response illustrates you guys have a major problems.
Read Do Do's reviews before considering them.
I was desperate for an ADSL connection as Optus dropped all their customers in my area.
Do Do agreed to connect me. Had I known what I was in for I would have gone with ANY alternative.
It took them 23 days, dozens of phone calls and many live chat sessions to finalise my order. If they had deliberately tried to stuff up every stage of the process it could not have been more frustrating.
In 2021, in a first world country a change of internet provider should not be this fraught.
... Read more
Happy with Dodo services
How reliable is your connection? Have you experienced dropouts? phone
Have you had any issues with this service? If so, how well were they dealt with by the company? no
Evidence helps! Try testing your speeds at speedtest.net or Fast.com and post a link or screenshot of your results. fast and good
Author stated being incentivised for this review
Just perfect and great customer services
I am with Dodo since 2017, recently my internet dropped several times, when contacted them, they try to help with resetting the modicum, but not work, they replaced my old modicum with new one, during that time they provided temporary access to internet till I get my new one, that was Great experience and I am happy, I recombined Dodo very strongly, Thank you
... Read more
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Nastiest customer service and connection support you ever seen...
Nastiest customer service you ever seen... After staying online for 45 months for 4 times, they just hung up on me all four times.. ADSL internet connection also very poor after paying for the best package they offer. Never recommend anyone and will never subscribe with them...
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The worst internet provider my family and I have been with.
For the past 6-7 years we have been with dodo we have constantly experienced internet outages, recently it’s gotten worse. The internet drops out at least once or twice a day and when it does work the internet speed is slow. I often find myself hot spotting my phones internet on to whatever device was connected to my home wifi as it’s usually faster and doesn’t drop out ( my phones provider is dodo ). In the past I have tried contacting dodo support and the only solutions they offered was that we replace the modem from dodo with a new modem, which didn’t work. Even now I am writing this review using my phone data since my wifi(dodo) is cutting out.
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Best communication & customer service by far
I came from belong after being messed around for weeks just simply trying to pay my account which they couldn’t figure out how to update my card details & also wouldn’t take the payment over the phone. Not to mention can never simply call them.
Dodo has been such an amazing change. Customer service is wonderful & when connecting my modem, something I expected to take days (because of my past experiences with belong) only took minutes & I was helped over the phone (which you can’t do with belong). Being able to call is really helpful to many people & always speaking with lovely people is great . 100% recommend Dodo
Dodo was helpful but we have land line issues with our phone line due to previous lightening strike
Connection is slow and drops out a lot Dodo was helpful with set up and connection and corresponding with myself and 3rd party’s I believe our issues maybe to do with Telstra and a poor phone line.
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excellent service
excellent service no drop out so far, if i do ever have drop outs i know when i contact dodo service they will try to do the best they can to fix it, i also have electricity and gas and moble phone with them never had any problems great service the best and cheapest sevice ive ever had thankyou dodo
... Read moreCollected in partnership with Dodo
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The worst internet provider ever - stay away
So, I live in an NBN area, but for long reasons it’s not available in my apartment. Only provider who could do ADSL2+ was Dodo. 4 weeks pass, 10+ hrs on the phone. The day before they are going to connect - oh actually the service isn’t available. This takes them 4 weeks to work out after so many calls. The level of incompetence within this company is staggering. Avoid them at your peril.
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Dodo customer service is wonderful.
We've been with Dodo for many years. The competitive price was the intitial reason and since then, we've discovered that unlike "the big two" Dodo ALWAYS answers calls and replies to email messages. ALWAYS. Most recently thanks to Dodo following through on a problem with connection, we learned from the Telstra technician who inspected our line, that we have been connected to a faulty point at the local telephone exchange. Evidently the local Telstra maintenance tech knew the point was faulty "Always has been" he told the tech inspecting our lin
... Read moree. This suggests to me that it isn't the fault of Dodo's when drop outs occur, rather it is the negligence of the company entrusted with upkeep of the network! In other words, the bigger corporation lays traps for the good folks at Dodo.
I have never had a prob in 4 years, I have been a satisfied customer. VERY reliable.
When other major servers have crashed Dodo is still running. no server crashes from Dodo.
I do not get shoved from one department to another one phone number and never had a cut off.
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Dodo services
I have been with Dodo for many many years now, all is well priced.
I have had Broadband connected for about a year, the system works perfectly .
I have other services as well with Dodo . Everything works well.
Have no problem with my plan.
Everything is working very well and the only time we have a problem it seems to be when there is a fault in the electricity connection. I am happy with Dodo and its products.
... Read moreCollected in partnership with Dodo
Very happy with service
Dealt with a few dropouts since initial start but on the whole, happy with product...company very helpful...fast to reply with contact and solution.Agent vey through and helpful...glad I am with Dodo...have been for a few years now..
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Details
| Category | Internet Service Providers |
|---|---|
| Service Type | ADSL |
Extra Information
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Hi Mark, we take pride in how we serve our customers. We have different teams trained to handle specific enquiries, which means we have to transfer you to the relevant team members to ensure you’re ge
... Read moretting the best support possible. To save you time from waiting on the phone, we suggest raising an online ticket via My Dodo > https://bit.ly/DodoSupportForm and our team will be in touch to help. This means you can go about doing your own thing without having to wait in line. What kind of issues are you having? Perhaps we can help in the meantime too. - Kris