I have asked Kogan to cancel my internet service as I’m not living at the premises. They will not cancel it and are still charging me. I feel the only way to get their attention is to write a review as their customer service are useless and to not understand English.

Please do not join this company!! They are useless, with absolutely no customer service, no email response and no one picking up phone calls. Stay clear do not go near!

I have called 17 times to pay my internet bill. After being on hold several times, the line gets disconnected. Maybe Kogan should organise an online payment method. I hope my internet doesn’t get cut off and receive a late fee.

Have tried to call to cancel my monthly NBN. Have not been able to get through for 3 days. They, in their unethical business strategies, give NO OPTION to cancel a 'no contract NBN' except via phone...which they don't answer. How is this legally possible ?

Hi Ross x. I had a change of heart and called today to officially cancel the service. I was on hold for 56mins and could not 4 mins longer. Can you organise the cancellation for me please.... while you're reading this message. The Kogan call centre really needs some help right now.

The costumer service doesn't exist basically. I have been trying to call for days without any reply, it's ridiculous! And on the website says even during Covid-19 they will be still operating...

Still can't get through to their 'Customer Care Team, 4 hours on hold now... and you get cut off at 1 hour 10 min, so have to call them back... No other way to contact, except email complaints that have an SLA of 15 business days!
I'm trying to reify a NBN outage

I am in isolation and am the associate professor of emergency nursing at Sydney university. We are trying to run special online education for nurses and I have. I internet. Kogan has sent the modem and the connection was supposed to be done in the 4th of April. I don’t need this for Netflix but for health workers

It's been a week calling and emailing Kogan for just nbn change of address. I need to work from home due to Covid19 crisis and have no Internet... imagine how stressfull is this situation...
Awefull.... regret to be with such company....
I see Kogan is responding each review in here, instead, go and spend time on the existing customers matters and keep them.

I have been trying to make changes to my current plan for over two weeks now but cannot get through to the customer service team. I understand that Corona Virus is impacting many businesses, however Kogan you are an established company and should be able to adjust to customer needs. How is Kogan not allowing customers to sign up, change their current plan and cancel plans via their website? This very concerning for people in financial hardship.

Additionally, will Kogan be providing refunds to people that have been trying to cancel plans as you're forcing people to remain signed up?

I have now made a formal complaint via email and to the ombudsman.

Called numerous times only to be put on hold for hours. Modem has not been mailed even though NBN have come out and connected premises despite Covid 19. Need internet for work, and now can’t cancel as they don’t answer calls and can only cancel over phone.

I’ve been trying to reach out the customer centre, waiting for over one hour for several times to cancel my plan and couldn’t get through. How disrespectful!! I would never recommend Kogan as an internet provider. It takes less than 10 min to hiring the service and a life to get rid of it. If you don’t have enough staff working at the moment, give us the option to cancel the service on line.

It's been two weeks since purchasing NBN plan, still no confirmation email, no connection. Have tried calling numerous times and are on hold for 2 hours with no answer, need more support and ways to get in contact.

I have been trying to call Kogan for two weeks. They sent me an email saying i had to update my credit card and would be charged extra. It is impossible to contact them.
There are lots of people out of work due to COVID-19, Kogan - you should employ them.

I totally understand the issues concerning Covid. However there is no simple option to update billing details. I have been calling for nearly 2 weeks. Every time on hold for over an hour, other times the call has not gone through. I need the internet for work and do not want to pay $15 or lose my connection just because no one answers my call. It is astounding there is no BPAY or online option to update our customer details.

When I finally did get through the customer service assistant told me she could not update my details she told me to call back in two weeks. It’s been two weeks and every time I call no one picks up or I am on hold for 1hr+. Absurd!