I have been trying to call Kogan for two weeks. They sent me an email saying i had to update my credit card and would be charged extra. It is impossible to contact them.
There are lots of people out of work due to COVID-19, Kogan - you should employ them.

I totally understand the issues concerning Covid. However there is no simple option to update billing details. I have been calling for nearly 2 weeks. Every time on hold for over an hour, other times the call has not gone through. I need the internet for work and do not want to pay $15 or lose my connection just because no one answers my call. It is astounding there is no BPAY or online option to update our customer details.

When I finally did get through the customer service assistant told me she could not update my details she told me to call back in two weeks. It’s been two weeks and every time I call no one picks up or I am on hold for 1hr+. Absurd!

Service does not exist, after many hours on hold to be disconnected serveral times, I have yet to speak to anyone! Speeds are terrible. Trying to cancel my service, have had to get the bank to block their automatic transaction. Save yourself the hassle.

Later decided to sign up with Mate. Order placed online, within 24hrs they had me activated on a spare port! Speeds are fantastic and service is local (altough havent had to contact them yet).

I have been waiting 2 weeks and been calling for hours just be hung up on!!
My job requires internet and I don’t understand why it is so hard to sort.. we have nbn box don’t require a modem???
Really not impressed with this service

Unfortunately, changing of credit card details is so difficult with this company as they put you through to their Kogan Customer Call Centre which is almost non-existent at the moment! I wish Kogan would make a login page to do some things on their own, or perhaps allow customers to change direct debit details via email.

Had nbn connected at new home. No working internet from KOGAN.

Cannot get hold of anyone at customer service or a response via email...

Trying to work from home but have no internet connection. Putting my job and livelihood at risk.

Understand the whole COVID situation but the recorded message on the phone is saying they are prioritising people with no internet connection. This can’t be the case when you are on hold for 2 hours and get disconnected. Called. Numerous times with same result!!!!!!

I had bad/ no internet for weeks and couldn't get through to anyone to solve it. Eventually decided to cancel and couldn't get through to anyone to cancel! I listened to hold music twice a day for 2 weeks and it just timed out at over an hour and hung up. Really poor customer service, and no assistance available when the internet is down.

I have been trying to call the 1300 number for the past 5 days now and keep getting hung up on after waiting for an hour or more. We are trying to cancel our order as we are not happy with the Service but can't get through and can't go with anyone else till we can cancel the order. We want this sorted now.

Waited on the line for 2 hours today without anyone responding to the support call.
I can understand Covid-19 has an impact on businesses, but surely support team can work remotely from home and continue to respond on the phone calls. It is not acceptable service, if you need more people - please hire them, or your brand will be ruined forever with such a bad service.

Took out a new order and not been able to contact call centre. Got a call back and understand the call centre was off shore and now closed down temporarily due to COVID 19. Great guy from Tassie call who is a programmer and i am now all good. Interesting times and tough on business, communication is the key and the lack of it is frustrating customers.

Our Kogan internet was down since last night. I called Kogan internet customer service so many times and waited on the phone for hours but couldn't get through. I actually relied on the internet to work during the period of COVID 19! There doesn't have anyone at the call centre. Worst experience ever!!!

No internet at my home from past 5 days. Already tried calling them several times but no response. Emailed them 7 times, No response.

I am into IT and working from home currently and need nbn for my job, but they dont even bother to reply me via email. Terrible service.

I've been trying to update my credit card details for the past week with no luck. Tried calling over 3 days and have sat on hold for over an hour each day, no luck. Emailed them numerous times, no response. Now I get an email saying that they may disconnect my service! Why they don't allow you to update your details online is insane!!!

I am experiencing an Internet Issue and trying to call the service No. several times. Some calls have been waited more than one hour but still no one answer. Terrible service and won't recommend to anyone else.

Been with Kogan Internet for 6 months. During that time, no issues but now I'm moving house and have tried calling the call centre 1300 010 400 most days for the last week. Ive waited up to 1hr10mins twice, both times the phone automatically hangs up.

I contacted the Kogan.com facebook page, where a representative told me to start a ticket at help.kogan.com. After doing this, I got a response saying Kogan.com cant access Kogan Internet and I need to call the 1300 010 400 number again.
Tried emailing [email protected] yesterday, no response.

By now, im ready to quit Kogan internet when I move but i cant even get onto anyone to do that!

Next step will be the Ombudsman