My internet suddenly dropped out Saturday night, I followed the troubleshoot instructions with no success.
Sent an email as per the instructions Sunday morning, had no contact besides auto reply from Kogan so rang 1300 010 400 and sat on hold for 2.5 hours. Got tired of listening to the hold music so sent ANOTHER email (we are now at this point over 72 hours without internet!)
I am currently on hold with them again trying to get through to someone/anyone! I am currently up to 2 hours on hold!

I am a small business who relies on my internet so very very disappointed in Kogan. Even with COVID, over 72 hours with no response or contact is disgusting considering that this a urgent issue.

Hi Ross x. I had a change of heart and called today to officially cancel the service. I was on hold for 56mins and could not 4 mins longer. Can you organise the cancellation for me please.... while you're reading this message. The Kogan call centre really needs some help right now.

Unfortunately, changing of credit card details is so difficult with this company as they put you through to their Kogan Customer Call Centre which is almost non-existent at the moment! I wish Kogan would make a login page to do some things on their own, or perhaps allow customers to change direct debit details via email.

Been with Kogan Internet for 6 months. During that time, no issues but now I'm moving house and have tried calling the call centre 1300 010 400 most days for the last week. Ive waited up to 1hr10mins twice, both times the phone automatically hangs up.

I contacted the Kogan.com facebook page, where a representative told me to start a ticket at help.kogan.com. After doing this, I got a response saying Kogan.com cant access Kogan Internet and I need to call the 1300 010 400 number again.
Tried emailing [email protected] yesterday, no response.

By now, im ready to quit Kogan internet when I move but i cant even get onto anyone to do that!

Next step will be the Ombudsman

Kogan Call Centre is ridiculous. I have tried to call the call centre for the past 2 weeks and cannot get through. Multiple times i am on hold for over an hour and the system hangs up on me. I have moved address and need to change this over. I'm currently paying for internet i cannot use. I have emailed over a week ago and still no reply. If this isn't resolved i will be taking this to the ACCC.

The connection is not working for the last 24 hours. Our family is self isolating and without an internet connection it is quite challenging to keep the mood up. I was for 1.5 hours on the phone trying to reach someone on the help line but without any success. How can the problem be fixed if nobody is answering the phone? I am open for suggestions.

we signed up for the last 2 months and couldn't load movies and doing research online was difficult. Was more effective hot spotting my phone then using the Kogan NBN.

I have just joined Kogan internet, just received my first bill. The drop outs and waiting for the internet to re-connect has been incredibly frustrating, I rang the IT help initially but its the same thing, turn off the modem, reset the settings etc etc.. but that's actually not the issue.. On random days the WIFI just doesn't connect and I have to use my phone (which is also with Kogan/vodaphone). My phone is also struggling at times to connect to the internet.. I'm a bit over it now.. looking to change providers and go back to who I was with. Kogan are a bit cheaper, but you do get what you pay for....

I had no issues with the service initially, but the last few weeks the rate of drop outs has been ridiculous. It drops out every night, conveniently once their call centre has closed. The internet on my phone is faster than the internet through kogan and the dial up internet I used at my mothers house in 1997 was more reliable than what I am currently experiencing.

I was surprised to find out that the minimum monthly charge is not the same amount as advertised because it is a postpaid service. Kogan is going to charge a month in advance. And there is no online account like the mobile service where you can update the credit card or the usage.
I am yet to find out if the speed is adequate to watch in 4K TV.,
Kogan said that it can refund the amount, but from experience with Vodaphone (the service provider for Kogan internet), Vodaphone failed to refund the amount and even charged more on top incorrectly.

After a bumpy setup (bad communication by kogan with the sub contractor installer) it's all working well. An obvious difference from ADSL. Now that the kogan ph operator Mohsin (yep I got his name because he was so good) got me sorted & online I'm pretty impressed w Kogan.

Connection experience from purchase through to delivery of nbn box and modem was excellent, I started with 100/gold, excellent speeds, dialed back to 25 after a couple of months, still ok for All but a few streaming videos

A late payment fee of $15 was imposed on my monthly charge without even sending me a bill. My payment is always made by automatic direct debit in Kogan's choosing date. Tried calling the support team and they couldn't figure out the details. Staff promised would look into this and call me back; never heard anything from them.
Yes they offer good value nbn, but when something bad happens, you won't have anyone to count on. Terrible service!

Reliable connection so far, reliable, no drop outs. Good customer service. No trouble getting an extension to pay my bills as I have had no work for one month. Much appreciated

I received my new tablet today and experienced with authentication problem. I called Kogan technical support team and Tushar had patiently guided me through step by step. Now, I can enjoy my new tablet. Thank you.

The connection is pretty reliable and works perfectly. I do not use it during the day, but it is always functioning well when needed. One problem i have had is editing my personal details and changing the name and password of the internet.

No issues, good connection n good speed with bronze plan and the online movie running smooth. I have connected to many devices, cameras n solar inverter and still work well