On speedtest.net the speed never changes from 92 -94 Mbps, Ping 2 - 4 ms & Jitter no higher than 0.44 ms. Zero packet Loss. NBN Co says all these results exceed their technical expectations of a Tier 100 Plan

Jainish was very helpful with assisting me with installation, he also instructed me on changing the wifi name and my password making my Kogan experience a success, thank you Jainish :-)

Nbn internet service is perfect But customer service is extremely appalling. Internet is brilliant. When we needed someone to talk to...theres no one there. Should be 24/7 days for customer service

Have had a few dropouts. The biggest concern. Is the 40mb throughput I average during peak periods. This is much less that the same service with Iinet. It really inhibits my ability to work during the evening.

https://www.speedtest.net/my-result/i/3520667002

I was trying to contact Kogan to update my direct debit details as my card is expired. Received an email from Kogan that they’ll be processing my payment and I will be charged if it’s dishonoured. I tried calling so many times but can’t get through. have logged in their online inquiries but no response. I even messaged the kogan fb, but I was advised that different dept handle the nbn. Please someone from Kogan call me. Ticket #6498.

not at all very good service works well some times it slows down abit but other wise works perfect havnt had to call support as would recommend to family or friends

Service is good, just wait times to talk to someone took a while maybe whole corona thing customer staff where helpful and polite, no down time or lag, but for the price under $60 a month, im happy so i connect my mums internet with them too.

Have to say I am very impressed so far with Kogan NBN.
Drop out rate has dropped to ... well..zero
Have had no trouble streaming 5 devices at HD and 2 gaming devices concurrently.

i'd choose negative star if there is an option, never experienced a service worst than Kogan! worst customer service and we were informed to pay the cost of errors they caused despite they admit its's their mistake.
at first, they can't even find my order, said to me it doesn't exit, and the order magically appeared hours after i informed them to cancel the non-exiting order. then they decide to dispatch the modem which after the confirmation of cancellation of the order, and now we were told we had to pay the modem despite the order was cancelled!
you can choose it if you prepare to spend so much time and get frustrated just to get simple things fixed(actually their mistake!). i'm going to ACCC now, good luck with everyone!

Very reliable have had no dropouts or lag whilst using your services. Would love to get some sort of deal with home entertainment package. Never had any issues, only that can't contact you 24/7 for

I contacted this url https://help.koganinternet.com.au/hc/en-us/requests/new and asked 3 ~ 4 times, but no reply came to me. I want to quit quickly. Please don't give me the link address to contact me and let the support team call me. It's my phone number. [phone number removed]

Gold service not worth it. Even stuffed up my very first payment so cancelled service immediately. They are also going to charge me a $15 exit fee!! No way I am paying this and it will mean an official complaint to the Telecom Ombudsman if they push it.
Kogan T&C clearly states no early exit fee on a monthly plan. Don't like tricky companies.

If you want so called NBN at the speed or dial up this is for you, that's if you even get a connection. These guys are an absolute joke, internet drops out for hours every day and is very very very slow when it does work.

I've been trying to cancel this service for weeks with no luck as it's impossible to get through to anyone via phone or email and there's no online portal. But, they keep sending me bills and trying to take money off my card even though I have a new NBN provider.

DO NOT USE KOGAN! They are thieves and are absolutely agonising to deal with.

Installation was quick and easy. We got booster and the whole house is happy now. Very stable connection. No issues with the service so far. Only been 1 month so too early to tell.

Avoid!! Avoid!! Avoid!! Like others on here, I cancelled by account in February. Despite countless emails, phone calls, a TIO complaint and promises my account has been cancelled - I’m STILL being charged. How are they getting away with this? It’s stealing!?

Do not deal with these people. After stopping all direct debits because the deductions were regularly wrong, and always in their favour an unauthorised payment has been taken from the account, relating to a period after we had changed providers. The promised speed was never delivered, and generally we received the lowest tier speeds. I can not recommend them less. Do not do it. It is almost impossible to get back the money that seems to have been fraudulently taken, and noting above comments this is not unusual. Clearly the TIO and ACCC need to take action.

Absolute rip off thief’s. I disconnected my service 3 months ago, yet I am STILL being billed, despite phone calls and emails, where each time I am assured I will not be billed anymore.
You owe me money. You are stealing from my credit card.
I chose this service as I knew I would only need it for a short period, and the contract stated it was month to month cancel at anytime. Why will you not stop stealing my money ?

Worst internet ever, drops in and out of service to no service and Kogan customer support is absolutely useless because you can’t call them, only email and they never reply