I’ve been trying to reach out the customer centre, waiting for over one hour for several times to cancel my plan and couldn’t get through. How disrespectful!! I would never recommend Kogan as an internet provider. It takes less than 10 min to hiring the service and a life to get rid of it. If you don’t have enough staff working at the moment, give us the option to cancel the service on line.

It's been two weeks since purchasing NBN plan, still no confirmation email, no connection. Have tried calling numerous times and are on hold for 2 hours with no answer, need more support and ways to get in contact.

I totally understand the issues concerning Covid. However there is no simple option to update billing details. I have been calling for nearly 2 weeks. Every time on hold for over an hour, other times the call has not gone through. I need the internet for work and do not want to pay $15 or lose my connection just because no one answers my call. It is astounding there is no BPAY or online option to update our customer details.

When I finally did get through the customer service assistant told me she could not update my details she told me to call back in two weeks. It’s been two weeks and every time I call no one picks up or I am on hold for 1hr+. Absurd!

I had bad/ no internet for weeks and couldn't get through to anyone to solve it. Eventually decided to cancel and couldn't get through to anyone to cancel! I listened to hold music twice a day for 2 weeks and it just timed out at over an hour and hung up. Really poor customer service, and no assistance available when the internet is down.

Waited on the line for 2 hours today without anyone responding to the support call.
I can understand Covid-19 has an impact on businesses, but surely support team can work remotely from home and continue to respond on the phone calls. It is not acceptable service, if you need more people - please hire them, or your brand will be ruined forever with such a bad service.

Our Kogan internet was down since last night. I called Kogan internet customer service so many times and waited on the phone for hours but couldn't get through. I actually relied on the internet to work during the period of COVID 19! There doesn't have anyone at the call centre. Worst experience ever!!!

No internet at my home from past 5 days. Already tried calling them several times but no response. Emailed them 7 times, No response.

I am into IT and working from home currently and need nbn for my job, but they dont even bother to reply me via email. Terrible service.

I am experiencing an Internet Issue and trying to call the service No. several times. Some calls have been waited more than one hour but still no one answer. Terrible service and won't recommend to anyone else.

No internet since 15 days, but day before i was charded the full price for the whole month. I spent hours to try to call Kogan on the only one source phone number, suprisingly noone is answer even if I stay on the line for hours...anyway same i just wish to cancell my contract and take money back for the last month but even this is imposible....very dissapointed. I understand the company are struggiling, however email could b an option.

My Kogan NBN service has stopped for almost a week now.

Because of the Corona virus I am working from home. I have looked at their website to find a solution but am unavle to. I have tried to call their technical service, customer support etc. Non of the numbers work and they simply have a voice mail message refering me back to the website.

I desperately need internet access but am unable to get any support from Kogan.

What a horrible service!!!!

Finding it a bit slow lately but I'm guessing that's not Kogan so much as the load with people staying home. Before the last few weeks I didn't have an issue.

Signed up for Silver NBN
Received double billing for period 27Feb-26March 2020.
Contacted 1300 number and waiting for 20minutes and then disconnected.
Account no. 300223458
No email address that can be reached.
Kogan debited my credit card twice.
Will bring this issue to telco ombudman

Kogan have disconnected my service as i have been trying to call for over 2 weeks now and i am put on hold for a minimum of 1 hour before i am disconnected. I have wasted approx 12 hours of my precious time on hold waiting to pay my bill as there are no more avenues to pay the bill other than the 1300 number. What a disgrace Kogan i will be disconnecting my service and reconnecting with a professional internet provider.

Had no internet since Sunday, called but was told by the consultant she was not advanced and i would receive a call back which I haven't then just spent an hour on hold just to be disconnected.