On speedtest.net the speed never changes from 92 -94 Mbps, Ping 2 - 4 ms & Jitter no higher than 0.44 ms. Zero packet Loss. NBN Co says all these results exceed their technical expectations of a Tier 100 Plan

Nbn internet service is perfect But customer service is extremely appalling. Internet is brilliant. When we needed someone to talk to...theres no one there. Should be 24/7 days for customer service

Have had a few dropouts. The biggest concern. Is the 40mb throughput I average during peak periods. This is much less that the same service with Iinet. It really inhibits my ability to work during the evening.

https://www.speedtest.net/my-result/i/3520667002

I was trying to contact Kogan to update my direct debit details as my card is expired. Received an email from Kogan that they’ll be processing my payment and I will be charged if it’s dishonoured. I tried calling so many times but can’t get through. have logged in their online inquiries but no response. I even messaged the kogan fb, but I was advised that different dept handle the nbn. Please someone from Kogan call me. Ticket #6498.

Have to say I am very impressed so far with Kogan NBN.
Drop out rate has dropped to ... well..zero
Have had no trouble streaming 5 devices at HD and 2 gaming devices concurrently.

Very reliable have had no dropouts or lag whilst using your services. Would love to get some sort of deal with home entertainment package. Never had any issues, only that can't contact you 24/7 for

Gold service not worth it. Even stuffed up my very first payment so cancelled service immediately. They are also going to charge me a $15 exit fee!! No way I am paying this and it will mean an official complaint to the Telecom Ombudsman if they push it.
Kogan T&C clearly states no early exit fee on a monthly plan. Don't like tricky companies.

If you want so called NBN at the speed or dial up this is for you, that's if you even get a connection. These guys are an absolute joke, internet drops out for hours every day and is very very very slow when it does work.

I've been trying to cancel this service for weeks with no luck as it's impossible to get through to anyone via phone or email and there's no online portal. But, they keep sending me bills and trying to take money off my card even though I have a new NBN provider.

DO NOT USE KOGAN! They are thieves and are absolutely agonising to deal with.

Installation was quick and easy. We got booster and the whole house is happy now. Very stable connection. No issues with the service so far. Only been 1 month so too early to tell.

Do not deal with these people. After stopping all direct debits because the deductions were regularly wrong, and always in their favour an unauthorised payment has been taken from the account, relating to a period after we had changed providers. The promised speed was never delivered, and generally we received the lowest tier speeds. I can not recommend them less. Do not do it. It is almost impossible to get back the money that seems to have been fraudulently taken, and noting above comments this is not unusual. Clearly the TIO and ACCC need to take action.

Worst internet ever, drops in and out of service to no service and Kogan customer support is absolutely useless because you can’t call them, only email and they never reply

I have found my connection quite reliable and when compared to my previous provider, very reliable. I have experienced a couple of dropouts and was so surprised I assumed it was my computer at first. Trying to get through to Kogan whether for support or to speak to accounts has been extremely hard. I hope you will fix this issue.

Your service is now disconnected

Hi there,

Unfortunately the service(s) on your account has been disconnected as your bill is still overdue.

To make a credit card payment and to get your service reconnected, please call 1300 010 400.

Please note that a $15 reactivation fee will also apply, in addition to all outstanding charges on your account. If you do not contact us within this period your account and service will be terminated. If you're experiencing financial difficulty, let us know by calling the number above as we may be able to help. You can view information on Financial Hardship here.

The most incompetent internet service I've ever signed up!!! Lost my NBN connection shortly after 12am and now almost nine hours passed, still no internet access. This is the fourth or fifth incident within less than 10 days which are all major interruptions lasting for hours or 2/3 of the day. Called the technical support twice: 1st time was on hold for over 45 minute & gave up and 2nd time, the call didn't even go through. Definitely won't recommend Kogan NBN to anyone!!!

Switched to Kogan and they quickly got NBN to sought out the problems with our service. We’ve double + our speeds And are saving $200+ P.a. They were easy to deal with and a relief after spending hours on the phone doing the Telstra customer torture routine

Claims to have an incredible connection at a great price ... In reality the connection has been slow and unstable from the beginning, dropping to as low as 2mbps on the Gold plan. What’s even worse, the customer service is non-existent. Trying to speak to anyone on their team requires you to clear a week in your calendar. Completely lacking in online support, which in this day and age is inexcusable. Will be cancelling my account just after a month of signing up.

It is as good as it gets, similar if not better than others. Does slow down even with a advertised higher average speed. But overall the network provider supplies an excellent service.