No internet at my home from past 5 days. Already tried calling them several times but no response. Emailed them 7 times, No response.

I am into IT and working from home currently and need nbn for my job, but they dont even bother to reply me via email. Terrible service.

I've been trying to update my credit card details for the past week with no luck. Tried calling over 3 days and have sat on hold for over an hour each day, no luck. Emailed them numerous times, no response. Now I get an email saying that they may disconnect my service! Why they don't allow you to update your details online is insane!!!

I am experiencing an Internet Issue and trying to call the service No. several times. Some calls have been waited more than one hour but still no one answer. Terrible service and won't recommend to anyone else.

Been with Kogan Internet for 6 months. During that time, no issues but now I'm moving house and have tried calling the call centre 1300 010 400 most days for the last week. Ive waited up to 1hr10mins twice, both times the phone automatically hangs up.

I contacted the Kogan.com facebook page, where a representative told me to start a ticket at help.kogan.com. After doing this, I got a response saying Kogan.com cant access Kogan Internet and I need to call the 1300 010 400 number again.
Tried emailing [email protected] yesterday, no response.

By now, im ready to quit Kogan internet when I move but i cant even get onto anyone to do that!

Next step will be the Ombudsman

No internet since 15 days, but day before i was charded the full price for the whole month. I spent hours to try to call Kogan on the only one source phone number, suprisingly noone is answer even if I stay on the line for hours...anyway same i just wish to cancell my contract and take money back for the last month but even this is imposible....very dissapointed. I understand the company are struggiling, however email could b an option.

Loving the Kogan service internet that’s fast and very reliable can’t live without the service fantastic you guys are keep up the good work I’ll be telling all my people to switch

Ringing endlessly. On hold for an hour and then hung up on... we are all working from home during this crisis and now our livelihoods are in jeopardy. This is unbelievable. How can a company operate like this? This is causing us all so much stress.

I have tried calling Kogan every day for a week now and every time I am on hold for approx. one hour to an hour and 15 minutes before the line dies.

I am currently in a house of University students and we need internet to complete our course. We are all about to run out of our mobile data we have been using to hotspot and we are very concerned about how we are going to complete our online assessments. If this is not fixed it will be putting our university degrees in jeopardy.

Please provide an alternative to your 1300 call line as this is CLEARLY NOT WORKING!

Kogan Call Centre is ridiculous. I have tried to call the call centre for the past 2 weeks and cannot get through. Multiple times i am on hold for over an hour and the system hangs up on me. I have moved address and need to change this over. I'm currently paying for internet i cannot use. I have emailed over a week ago and still no reply. If this isn't resolved i will be taking this to the ACCC.

My Kogan NBN service has stopped for almost a week now.

Because of the Corona virus I am working from home. I have looked at their website to find a solution but am unavle to. I have tried to call their technical service, customer support etc. Non of the numbers work and they simply have a voice mail message refering me back to the website.

I desperately need internet access but am unable to get any support from Kogan.

What a horrible service!!!!

Finding it a bit slow lately but I'm guessing that's not Kogan so much as the load with people staying home. Before the last few weeks I didn't have an issue.

I wanted to change my direct debit credit card details. However, Kogan does not have the facility to do this online. The only way is to contact them by phone. I was on hold for one HOUR and then "magically" got disconnected. In the age of automation, an ISP should offer online account management to manage simple things.

Signed up for Silver NBN
Received double billing for period 27Feb-26March 2020.
Contacted 1300 number and waiting for 20minutes and then disconnected.
Account no. 300223458
No email address that can be reached.
Kogan debited my credit card twice.
Will bring this issue to telco ombudman

Signed up to Gold unlimited NBN data $74.90 for 6months and so far Kogan has debit my account 3x for $91.33! No bill has been emailed to me to clarify the difference. I’ve called several times with no luck, after one hour waiting in queue the call simply disconnects - I understand there is a pandemic happening around the world at the moment, but doesn’t mean Kogan internet should rob me of my money esp when ppl are struggling financially during this crisis.
There is no help line, no customer service email, no response, just simply KOGAN TAKING DEBITING YOUR ACCOUNT EVERY MONTH! What a joke!
I’m taking this to the ombudsman if kogan doesn’t refund my account!

Do yourself a favour, sign up with anybody else doesn't matter how much more it costs. You will regret it. You get what you pay for. Only $5 more t

Kogan have disconnected my service as i have been trying to call for over 2 weeks now and i am put on hold for a minimum of 1 hour before i am disconnected. I have wasted approx 12 hours of my precious time on hold waiting to pay my bill as there are no more avenues to pay the bill other than the 1300 number. What a disgrace Kogan i will be disconnecting my service and reconnecting with a professional internet provider.

Had no internet since Sunday, called but was told by the consultant she was not advanced and i would receive a call back which I haven't then just spent an hour on hold just to be disconnected.