I haven’t had any issues with the internet - I am quite happy actually with the Kogan internet.
I have my daughter to thank for this decision as she too is with Kogan.

I have been trying to call Kogan for two weeks. They sent me an email saying i had to update my credit card and would be charged extra. It is impossible to contact them.
There are lots of people out of work due to COVID-19, Kogan - you should employ them.

I've been trying to update my credit card details for the past week with no luck. Tried calling over 3 days and have sat on hold for over an hour each day, no luck. Emailed them numerous times, no response. Now I get an email saying that they may disconnect my service! Why they don't allow you to update your details online is insane!!!

Ringing endlessly. On hold for an hour and then hung up on... we are all working from home during this crisis and now our livelihoods are in jeopardy. This is unbelievable. How can a company operate like this? This is causing us all so much stress.

I have tried calling Kogan every day for a week now and every time I am on hold for approx. one hour to an hour and 15 minutes before the line dies.

I am currently in a house of University students and we need internet to complete our course. We are all about to run out of our mobile data we have been using to hotspot and we are very concerned about how we are going to complete our online assessments. If this is not fixed it will be putting our university degrees in jeopardy.

Please provide an alternative to your 1300 call line as this is CLEARLY NOT WORKING!

Hi Team,
I have ordered a KOGAN sim card last month and I haven't received the SIM card yet. Even after multiple follow ups with the support team over email, I have been told they have sent another SIM card to my registered address. Still I am waiting to get the sim card. Customer service is very poor

Having written a bad review about Optus home wireless broadband in the past, I thought I should compliment Kogan. I've had Kogan wireless broadband at home for about 16 months. It's about a third the price of my previous useless Optus wireless broadband and so far is close to perfect. Good work Kogan!

Extremely slow mobile internet speeds... To the point where you can't even use it. Paying money for a service that is pretty much useless. Poor reception. Yep you've lost a customer kogan.

Very reliable, great prices and good speeds. The only problem i have a few times a week the Internet drops out but this is not the fault of Kogan this is the fault of the NBN.
Kogan broadband beats the hell out of my old Telco company which was Telstra which told me I had to turn my microwave off if I wanted to use my Internet.

I cannot describe how bad it is. If you wish to use your mobile Internet between 6 o’clock and 10 o’clock of an evening I hope you got a lot of time on your hands and patience

I purchased a 12 mth 40 gig mobile with unlimited national calls and sms on sale for $312. Really good value. On a previous plan they increased my quota by 25% for free and without notification. I thought that was cool. I've no complaints about customer service. The only down side is u have to purchase credit to call overseas and the roaming charges are expensive. Other than that a good service all round.

Stay away from Kogan mobile. I bought two sim cards and after failing to activate them, reached out to the contact centre for over an hour and a day later only to be informed the sim cards are faulty. Received only one sim card replacement today and guess what? Faulty too!!! Ended up with no working Sim and wasted vouchers.

I’m very happy. Kogan is the only company that rewards existing customers. Twice I got an SMS letting know know I got an extra 5GB for free. No catches! I will keep on coming back.

Got the gold nbn100 unlimited deal.. was unable to get speeds over 30mbps the first 3 weeks
Called every week and customer service was awesome they did their best to help over the next few weeks, even sent out their free modem to double check.. nothing worked and kogan then charged me 2 months worth of service only after 3.5 weeks?? they disconnected due to non payment and promised they'd do their best to get me the service, but only after I paid for a premium service that I did not get.
Guys over the phone were awesome and did their best, but even they knew they could only do so much. Kogan run off the Vodafone network, so if you're in an area where Vodafone is bad, then chances are Kogan won't work for you either.

Connection is not too bad, ok to use. Time to time there will be a small internet drop out but it is negligible.

Kogan is generous with their data limits and low cost. While on VOdafone network, my area suffers from weak 4G signal but 3G is ok. The data was easy to order and the SIM came quick and free in the post. Activation was smooth however you'll need a form of ID for their online database to verify. The service is consistent and I did not notice much service deterioration during the evening peak. I would recommend kogan for price conscious users, those who need lots of data and live in the urban/dense population where there is stronger reception.

Great mobile broadband - fast fast fast Its over 50mbps most of the time and completely beats by home broadband. I use it on the road and as a back up for any home outages. I would like to use it permanently but that would cost too much. Its good!

The mobile broadband data is about the best and most generous I can find IF you fall within their 4G towers area. Works beautifully for me in metro melbourne - not so great when I travel to country towns.