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- Verified customer
Great Job
Great job done by Drytron last Friday, quality workmanship and exellent results. Found them through a friend and will pass them on to others. One less thing to worry about while working from home!
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AnnikaGreater Melbourne (Metropolitan), VIC
- Verified customer
So Happy!
I had Drytron come out to clean my carpets and couch. With three kids at home for weeks now i had slime stains on the carpets and texta on my couch as well as other food stains. The man got all stains out and was very friendly and new his job well. Very happy i found them and will use again
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- Verified customer
Drytron are great value for money
I've used Drytron a few times now and its always been a positive experience. They are professional punctual and efficient. I have had different staff members and all have been honest respectful and well trained. i have no hesitation in recommending Drytron
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Cae.CGreater Melbourne (Inner), VIC
Total Scammers
Warning!!! Please do not use this company. They are truly scammers!!
I spoke directly with a supervisor and initially they seem friendly and helpful but you can quite tell even over the phone you’re speaking with a gimmicky used car salesman type of person.
Explained to them over the phone exactly what was needed to be done. Just 2 small bedrooms measuring 3.5 x3 including adjoining passage way.
We are a very clean and organised household so apart from a recent accidental spill of a small cup (approx 100ml) of rinsing water for watercolour pa...Read more
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DavidGreater Melbourne (Metropolitan), VIC
Very disappointed
We would not recommend Drytron, we had them come out to clean our couches,the representative was completely disinterested in cleaning the two couches and after 5 minutes of being in our home he gave us the phone number and details of a competitor company. Head Office were great in addressing this matter however I have now lost faith in the company and will not be using them moving forward.
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- Verified customer
Very happy as always
Thanks again Drytron for a perfect service and excellent clean. Always reliable and easy to deal with.
I have been using Drytron for years now and have never had a single problem. Just thought id take the time to share a positive honest review as it seems this page is lacking.
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TashGreater Melbourne (Outer), VIC
- 2 reviews
The one and ONLY carpet cleaning service!
I have used Drytron many times on my carpets and furniture. Each time they have promptly arrived, provided an exceptional clean, and were always happy to help with a friendly attitude. Their prices are very reasonable, and their scotchguard seems to just last and last. Will recommend to anyone looking for a great service at a great price!
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Ibrahim AbbassGreater Melbourne (Metropolitan), VIC
Terrible Experience with Drytron
Terrible Service, Very high charge and did not follow up on complaint. Will complain to Consumer Affairs. Never deal with them. I contacted Drytron and ask for carpet cleaning and removal of furniture and placing it back after cleaning. I also asked for one rug cleaning. Service was terrible, they overcharged and did not move furniture and did not clean under the furniture either. I complained and they said they will return my call which they did not. I wrote them an email with no response. I will call Consumer Affairs to get all my money back and report their terrible service. I will never call them again and never recommend them to anyone.
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EJB
- 2 reviews
Be careful of who you let in
Appointment made for 11.45am with me (husband). Turned up at 10.20am. Woke wife from her sleep, she answered door / she told him couch was upstairs but asked him to wait a moment. She went back inside to get dressed properly / he went upstairs and then walked through the house and proceeded to stand in the bedroom doorway whilst my wife was getting dressed, telling her he couldn't do anything as it was the wrong material for their chemicals. She asked him to wait away from the door and he said no bother as he was leaving and left.
Wife rang me ...Read more
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Rip off!!
My friend used this company many years ago. He rang them to see how much it would be to have a 5 seat sedan cleaned and he was told it was $90 for all the seats. So when I rang to book I was told it was $90 per seat. ($90 x 5) I informed my friend and he said that can’t be right. So he rang again to confirm it was $90 for all the seats which they did. So I rang again only to be told once again that it was $90 per seat. I told my friend (again), so he rang them to blast them. They then re-called me to now say it was $90 for all the seats. They will try to scam and rip you off. Don’t deal with this company!
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Cancelled a couple of hours before inspection!
I booked 2 months in advance, TO BE SURE that the end of lease carpet cleaning will be done few hours before inspection. They cancelled 2 hours before they were supposed to come and couldn't rescheduled it before ... the next day! Very unprofessional, had to find in emergency another company (thankfully found one available willing to come in the next hour, after having called a dozen of them ...). Moving our overseas was a very stressful time for us and we definitely did not need this on the last day.
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Terrible communication
I didn’t even get to the point of managing a quote let alone a booking with this company. The Malvern mobile number was out of area for Glen Waverley (only a few suburbs away) and not at all I interested. Their central 13 number was answered answered by ‘[name removed]’ who couldn’t hear me because she was on speaker phone. Exasperated
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jessicaSeddon
- Verified customer
Damaged our timber floors
Terrible. Avoid at all costs -damaged the surface of our timber flooring while cleaning the chairs. Gave us the run-around when we complained and ignored communications.
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AmberPlenty
Thanks Drytron!
Thankyou Drytron for your help with a move out clean last week. I originally booked another company to clean my carpets with poor results and my agents would not release the bond. I then booked with Drytron after some recommendations and they got all the stains out that the previous company left behind. I now have my bond back and can move on. You pay for what you get! Thanks again Drytron.
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steveDoncaster
Exceptional service
I have taken the time to write this review as i was so impressed with Drytron after they attended my home with sort notice to clean my carpets after Christmas lunch left me with a large red wine stain amongst other stains from my grandchildren. From booking to completion they were professional polite and extremely capable removing all stains with ease. The price was fair for the work they did. I will be calling on Drytron from now on.
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Dodgy business practices
I was quoted $175 for 3 rooms (actually 2 rooms and a walk-through wardrobe - a very small space) and another $100 for 2 sofa chairs. After finishing the job, the technician said he would be charging an extra $75 as the carpets were badly stained - which I specifically mentioned over the phone when getting the quote. After arguing with him that he should have re-negotiated the quote PRIOR to starting the work, I then called the woman I had booked with and she told me the quote was an "indication" and that I should have negotiated with the techn...Read more
ician when he arrived even though he said nothing about the work until after he had finished. This felt like a scam to me and I told them that. the woman on the phone said that this happens with most of their customers (i.e. they are charged more than they were quoted) and most don't "carry on" like me! The technician refused to leave, and was yelling and swearing at me. I ended up calling the police and as soon as I did, he accepted payment at the original quote level and left. I then called the head office to complain only to be told that I should call the franchisee (the ones I was complaining about) and when I pointed out how ridiculous that was, I was told head office is closed until 7th Jan. No offer to record my complaint or get someone to call me back. This was an awful experience and I will never use Drytron again.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
CANCELLED
I had booked 3 days in advance.
Drytron cancelled 2 hours before works were due to start. (their email states to give them 24 hours notice in advance for any changes however cannot do the same for their customers)
I have taken a day off work to complete the works. Drytron very unprofessional and disorganised. They have cost me a day off work for nothing.
I do not recommend them.
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GwenBoronia
- Verified customer
I can highly recommend Drytron
This is my second time using Drytron to dry clean carpets at different properties.
On time, quick easy reliable service that you can count on. It was a big task as the carpets were quite dirty.
I am a property manager with an eye for detail and they never disappoint.
I will be continuing to use Drytron.
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Sharon BEltham
- 2 reviews
- Verified customer
Very happy with the results
Drytron came to my home last Tuesday to clean my carpets as my daughter found my nail polish and decided to paint the carpet!! In all 3 bedrooms. They came the next day and removed all the nail polish completely. The also cleaned my lounge room which had previous stains that had been there forever. So glad i found Drytron and will use them again. Booking was easy, the staff member was polite and very professional. I can recommend them to anyone wanting a professional service.
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jodieDoreen
- Verified customer
Excellent service every time from a honest reliable company
I have used Drytron for many years now and have moved suburbs using different Franchised areas. I have found Drytron to be thoroughly reliable, efficient and professional. Its a pity some of the reviews on here are focused on damaging their 30 year reputation. They really should manage this page.
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Questions & Answers
joasked
Do you accept cheques?
Jutkaasked
Can you get dried-up blood spots out of woollen carpet?
Approx. how much would it cost to dryclean 6 bedrooms and 1 lounge room?
2 answers
HI Jutka, Sorry, I have no idea about the answers to those questions. I am sure the Drytron people will be able to answer them. Just Google their number in your area. I have to say, they got out red wine stains and a urine stain (baby!) and general unknowns, there was only one stain they had no chance with, it may have been hair dye or fake tan, something like that. Good luck
They were able to get them out for me, but I thibk any carpet steam cleaner should be able to. I thought Drytron were a rip off. In my house I got them to clean 2 bedrooms, a couple of passages, a lounge room and a dining room and they charged me $480. After I kicked up a stink, they reduced it to $450. About 6 months before, I had the same rooms done for $240. I strongly suggest you ring up a few other local carpet steam cleaners to get a more realistic price.
jock Kennedyasked
Cost structures ~
eg. Area cleaned under basic call out charge of $90.?
1 answer
I don't think they would come to your house for $90. My house is about 18 squares and I did not even need them to do 2 of the rooms and they charged me $430. Way too much !!
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