I would like to thank Ayana at Doncaster Dymocks for her exceptional customer service. I emailed the store to see if they had a novel (my daughter had lost at school) in stock, after replying promptly she looked up a gift card I had in my wallet and after discovering it had expired she very kindly reactivated it. This lovely act of kindness was so thoughtful and I was so grateful during these very stressful times.
Well done Dymocks, I will be recommending your store and relaying this positive experience to as many people as I can.

the staff are always friendly and welcoming and are always happy to help. love hearing their recommendations and enjoy all the books they pick out for me. couldn’t be happier

Stationery staff in George st are very knowledgeable and helpful.it was a delight to find all i needed in the shop. Great gifts also. One stop shopping for me.I would definitely go back.

Dr Nick Fuller has written another great book.
His scientific approach to optimum health and realistic weight loss is wonderful.
I have Interval Weight Loss For Life, I have enjoyed the book, the tips and the recipes.
I struggle to lose weight and decided to buy IWLFW. It's a great read, it's an integrated model of health.
It's easy to read and stimulating.

Returned an unwanted book present to Dymocks Melbourne store along with the return coupon inside the front cover. Person behind the counter wasn’t prepared to accept it back as it had a small crease in the corner of the cover. Floor manager wasn’t available ( how convenient). No good will what so ever . I normally buy my books at Readings and I will continue to do so.

Dymocks' exchange policy is horrendus. The City Store do not accept an exchange note issued by another Dymocks. The Note clearly said, the item can be exchange if not suitable.

I called the Belconnen store about a certain grammar book. The response was "I don't know". I asked "are you able to look it up?" Answer: "I am, it isn't here".

I took my 8 and 10 year old to the shop to buy books. Whilst trying to convince mh son around which book to pick the lady owner started harrassing and lecturing the 8 year old because she accidentally dropped a small diary. She came into the store happy and left teary. Whilst confronted she shows me the sign around book damage and i asked show me the damage it caused, she said i am no longer welcome in her shop. I will happily oblige, Dymocks if you are not listening to your customers, you will just be another retailer on the news filing for volluntary administration.

Bought $300 worth of books from castle towers store castle hill 15 days later no books received yet the store refused to give me a refund or cancel the order

Staff are helpful (george street or neautral bay), great selection of books and also knick knacks, particularity in the george street sydney cbd store, which also has very good opening hours. My only complaint would be sometimes some books are a bit pricey.

Very poor customer service. I ordered a book instore and paid fully only to realise that the store had ordered the purchase 5 days later and a two week delay.

Dymocks is ripping their customers off. Their prices are sky high and they never agree to match other retailers prices. I shopped there few years ago, when we still had Borders and Angus and Roberstons physical stores. Those days they were competing with each other. Now theres only Dymocks as a physical bookstore so they can do whatever they want. Never shop there anymore. I buy my books online or in Kmart and Big W.

Bought 2 diaries for my Kids. Found out wife had already bought some. Went back next day to ask for refund but none was given because it was a sale item. Please look at our return policy attach. Who reads these fine prints. Never buying anything from them again, didn't even offer store credit.

We were shopping in the shop where one of the staffs was suddenly yelling at our 6 years son only because he was trying to look at the book set at the presentation area. Maybe he was putting both hands pressing on the book set. The staff was firstly yelling at him behind the counter saying "hey, stop!" Then he came towards him yelling that he was trying to rip the plastic cover of the set book values $50. My son said he didn't. For the next hour or so my son was so upset because he was blindly blamed by such a rude guy thinking everyone is going to damage his books. Yelling to a kid is not going to solve the problem. If you has any drama you can directly talk to the parents. Is this how to deal with your customers? Terrible experience.

Placed an order 20th Oct was told it would take 3 weeks... Called ! Then told it would take 4/6 weeks... Called 4th Dec.Apparently I was msg ( not) it had arrived in store 8th Nov

I bought a book from Dymocks North Lakes not so long ago. The cashier asked me if I wanted a Dymocks card. I said OK, on the proviso that I don't get any marketing material. She said this wouldn't happen. Since then I've been bombarded with SPAM messages on my mobile that have no option to reply with a STOP request. I emailed [email protected] but this was ignored. I'll be buying my books from eBay from now on.