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Dyson Cyclone V10 Questions & Answers (page 2 of 8)
Absolute +, Animal, Animal+, Motorhead158 questions from our users
Karen Jasked
I have a Dyson cyclone v10 and it’s a year old. It keeps blocking in the moveable part between the floor piece and the stick therefore no dirt is going into the cylinder for collection. I unblock it after every use but it happens time and time again. Any help? Thank you
2 answers
Dyson Team ..Dyson
We certainly wouldn't expect any blockages to be routinely occuring in your Dyson Cyclone V10.
We would kindly ask you to forward your details (including the serial number of your machine) to [email protected] and our Dyson Experts will be in touch very shortly to assist.
Thank you
Sarahasked
My dyson V10 seems to auction but when you turn it off all the dirt falls out. We have checked everything for a blockage and don’t see anything blocked. Please help, my machine is only 1 1/2 yrs old.
1 answer
Dyson Team ..Dyson
Understanding you have already checked for blockages, we would kindly encourage checking this video to confirm all areas of your machine were checked: https://www.youtube.com/watch?v=jjOc0Ah-vYE
If this persists, please get in touch with our Dyson Experts via [email protected] and we will be happy to further assist.
Renee G.asked
Our Dyson dies after 10 seconds using it on max but will work fine on other settings? Just over a year old anyone else had this issue? So disappointed considering the money
1 answer
Dyson Team ..Dyson
Hi Renee,
This certainly does not sound normal and we'd like to help resolve this for you. So we can further assist we'd kindly ask you to please contact our helpline on 1800 239 766 with your machine handy or send an email through to [email protected].
We look forward to hearing from you.
- Sam
Ed Gasked
I have the cyclone V10 motorhead model It no wont run it pluses and the symbol next to the charge light comes on. It almost looks like a u drain pipe symbol. What does that mean to me? I cleaned the filter and it still does it.
Thanks ed
4 answers
I have no idea. Have you tried to contact Dyson or maybe google the issue your having. Sorry I couldn’t be of any help.
Dyson Team ..Dyson
Hi Ed,
Thank you for your question and we are sorry to hear that you are experiencing an issue with your machine. This light indicates that there is a blockage.
Please run through the checks on https://www.youtube.com/watch?v=jjOc0Ah-vYE should the issue persist please call our helpline on 1800 239 766 with your machine handy.
- Sam
Thank you I finally found that online and discovered there was a blockage. I cleared it out and have used it once and then after that I constantly keep getting the pulsing on and off what would that be
Doats59asked
The stick part of my Dyson 10 wont click in place and keeps falling out
2 answers
Dyson Team ..Dyson
Hi there,
We are sorry to hear this is happening and we will be more than happy to assist.
We will need some more information, may we kindly ask you to call our helpline on 1800 239 766 with your machine handy. We are open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.
We look forward to hearing from you and resolving this issue ASAP.
Best wishes,
Sam
Dyson Customer Care
Many thanks for your quick response. I will phone the helpline.
Jaquelineasked
My coal stove went all over my kids used the dyson now my filter now won’t clean and I’ve lost suction any suggestions how to clean it . Water is taking forever!
2 answers
Dyson Team ..Dyson
Hi Jacqueline,
Thank you for your question and we are sorry to hear this has happened.
As the machine is not designed for picking up ash and extremely fine debris it is possible that the Cyclone is clogged as well as the filter.
To ensure this is resolved 100% we would recommend bringing the machine in to one of our service centres.
To find the closest one to you please call our helpline on 1800 239 766 with the serial number of your machine handy.
Best wishes,
Sam
Dyson Customer Care
Thanks
Nickiasked
Can you use the V10 Dyson on water spilt On the carpet?
1 answer
Dyson Team ..Dyson
Hi Nicki,
Thank you for your question.
No, the Dyson Cyclone V10 is not to be designed to pick up any liquid.
Best wishes,
Sam
Dyson Customer Care
Debraasked
When I use the power button it works fine. When I release the power button it does not shut off. I have to manually pull out the Power button to turn it off. Not very handy at all. What’s up with that?
1 answer
Dyson Team ..Dyson
Hi Debra,
Thank you for your question and we are sorry to hear that you are experiencing an issue with your machine.
This does certainly not sound normal and we'd like to run through some checks with you. Could you please contact our helpline on 1800 239 766 or send through your details including the serial number of your machine through to [email protected].
Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.
Best wishes,
Sam
Dyson Customer Care
Paulaasked
My Dyson has a sticker showing that you should not hold the power button down. It is uncomfortable to hold down whilst vacuuming but I can’t she how to vacuum without holding the button. Can you help?
1 answer
Dyson Team ..Dyson
To confirm, the machine is operated by holding the power button down, however we encourage the power button is not pressed while emptying the machine.
We hope this helps, however if we can assist further, our Dyson Experts are available via [email protected] and happy to help.
Seamus J.asked
With the main attachment (wand and direct drive) it works fine and as expected. However if we attach the Crevice Tool or the Combination Toll it works for only 45 seconds then stops. This is even if it is fully charged. We put it back on the charger for a few seconds and it will work for 45 seconds to a minute again. I have check the tools for blockages but there are none.
As I said if I then put the main attachment on, it will work until the charge runs out (about 10 minutes on max) any help?
1 answer
Dyson Team ..Dyson
This is certainly not what we would expect Seamus. We would kindly encourage forwarding your query and details through to our Dyson Experts via [email protected] and we will be happy to help get this rectified.
LFultsasked
Hi, I cannot seem to get the bin open to empty the bin. Red lever seems stuck and afraid to push it too hard.. any help?
1 answer
Dyson Team ..Dyson
So we can best assist, we would kindly encourage getting in touch with our Dyson Experts on 1800 239 766, Our Dyson Experts are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm EST.
We look forward to hearing from you and assisting.
Gemma C.asked
I have the v10 pet the brushes are not going round but we tried removing the brush but it is jammed it only comes out about an inch. Would you be able to help in any way?Thanks
1 answer
Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulties removing the brush and kindly encourage forwarding your details and query through to our Dyson Experts via [email protected]. Once received, our Dyson Experts will be in touch very shortly and happy to help.
Maryanne V.asked
My Dyson is about one year old. The blockage light keeps coming on, and the is power cutting in and out, but there is no blockage. I've looked everywhere and checked everything. Any help?
2 answers
have you washed your filter? if no, wash and give it at least 2 days to dry properly before re-installing and if there is still a problem, call dyson customer care
Dyson Team ..Dyson
We are sorry to hear the blockage light on your machine is persistently on, we are happy to help.
Understanding you have checked for blockages, we would kindly ask you to double check this video to confirm all areas of the machine were checked: youtube.com/watch?v=jjOc0Ah-vYE). If this continues, we would kindly ask you to email [email protected] with your details and our Dyson Experts will be in touch and happy to help get this sorted.
Toni A.asked
I just received mine and I’ve only used it once. When it’s fully charged, it only works for 5 mins before it stops and the light indicators are telling me it needs to be recharged again. Please help. It’s brand new!!
2 answers
take it back to where you purchased it. you have 30 days to get a refund.
Dyson Team ..Dyson
To confirm, the V10 has three modes of suction; Max, mode two and mode one. With the motorised head attached the machine will provide up to 35 minutes on mode one, 20 minutes on mode two and 5 minutes on Max. Without using a motorised tool it can run up to 60 minutes on mode one, 30 minutes on mode two and 5 minutes on Max.
You can find a video explaining these modes and how to switch between them on https://youtu.be/mWElDYPJMBo.
We hope this helps, however if we can assist further, please forward your details and a link to this question to [email protected]. Our Dyson Experts will only be happy to help.
Smeharaasked
I got v10 total clean about an year ago .it s suction has gone too less on 2nd mode and in first mode it does not work .it goes in and off and shows blockage light .i cleaned everything but same .any recommendations?
1 answer
Dyson Team ..Dyson
We are sorry to hear about this. Often this can indicate a restriction within the airways.
We would kindly encourage running through the checkpoints outlined here: https://www.youtube.com/watch?v=jjOc0Ah-vYE
This should help get your Dyson V10 back up and running as it should, howevr if we ca assist furhter, our Dyson Experts are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEDST.
Kenneth W.asked
I have just bought a Dyson v10 but i am having trouble taking the long tube from the machine, could tell me how to do it?
2 answers
Press the red button in and hold in and slide the tube down. They are a bit stiff when new.
Dear Shirl, I am 78 years old and I thought I was losing it, thanks to you, your tip worked first time, the tube came away first time,
Yours sincerely Ken Williams
Frankie Trentasked
I had a problem with the filter replacement warning lights remaining on after the filter was washed. In fact even when a brand new filter was installed (you really need a spare so that you can use the appliance whilst one filter is drying after being washed), the problem persisted. The Dyson engineer called and the warnings had gone and it was fine. I can only suppose that when the warning light was on, there was some sort of thermal cut-out and this was resolved after a few days inaction. Am I right ? I'm hesitating calling him out again.
1 answer
Dyson Team ..Dyson
We are sorry to hear the filter light on your machine is turning on with a washed or brand new filter. Understanding the filter is clean, we would kindly ask you to check your machine for any obstructions as outlined here: youtube.com/watch?v=jjOc0Ah-vYE).
If this continues, we kindly encourage getting in touch with our Dyson Experts who will be happy to help. Our team are available via [email protected] and 1800 239 766 (please just have your machine handy when you call). Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST.
Robert Basked
My Dyson v10 motorhead recently started to only charge to Two lights coming on. Even though I left
it charging overnight the third light doesn't come om either side. My unit is 18 months old. Any help?
1 answer
Dyson Team ..Dyson
This is certainly not right Robert, if you could please forward your details and the serial number of your machine to [email protected] our Dyson Experts will be in touch shortly to assist.
Michelle D.asked
I purchased my dyson v10 abiut 3 weeks ago and it has been working perfectly up until a few days ago. It vacuums fine but when I stop it and lift it off the floor, the dirt falls back onto the floor. Any help would be appreciated
1 answer
Dyson Team ..Dyson
If debris is falling out of the machine, often this indicates a blockage within the airways.
We would encourage running through the checks outlined in this video: https://www.youtube.com/watch?v=jjOc0Ah-vYE
These should get your V10 up and running, however if we can assist further our Dyson Experts are available via [email protected] and only happy to help.
Mattasked
My Dyson V10 picked up water from the carpet and will no longer work. Is it possible to fix this? Should I be drying the unit out?
1 answer
Dyson Team ..Dyson
For best assistance we kindly encourage getting in touch with our Dyson Experts via [email protected] or on 1800 239 766 (with your machine handy). Our team are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEDST. We also encorage unplugging your machine until you speak with us.
We look forward to hearing from you and assisting.
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