Dyson V6 Animal Extra Questions & Answers

If your Dyson V6 is flashing a red light 34 times, it would indicate the battery on the machine would need to be replaced. You can purchase a replacement battery for the Dyson V6 here: https://shop.dyson.com.au/spare-parts/battery-967810-21

If your machine or current battery is under two years old, or you have any further queries, our Dyson Experts are available via [email protected] and we will be happy to help.

Hi Janelle,

We are sorry to hear that you're experiencing an issue with your machine.

So we are able to assist you we'd encourage you to reach out to our helpline on 1800 239 766 or via email to [email protected].

Hi Tommy,

Thank you for your query.

While the batteries for the V6 machines can be changed out at the end of their useful life, we don't recommend to routinely swap these out. The batteries on the machine are screwed in place to ensure a reliable consistent connection, and if routinely changed the machine may not work as intended.

We do apologise for any disappointment, however if we can assist further, please reach out to our Dyson Experts via [email protected] and we will be happy to help.

Best wishes,

Shan

Hi Wolfie,

Thank you for your question.

You can find instructions for charging your machine on https://youtu.be/32KSMSRSTC0?t=21.

If you require any further assistance please contact our helpline on 1800 239 766 with your machine handy or email [email protected]. Our helpline is open Mon-Fri 8am-7pm and on the weekends 8.30am-4pm.

Best wishes,

Samuel
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Hi Lee,

Thank you for your query.

Sorry to hear your Dyson V6 Animal Extra isn't powering on as it should do. We are happy to help get this sorted.

So we can best assist we would kindly ask for you to email [email protected] and our Dyson Experts will be in touch shortly to assist.

We look forward to hearing from you.

Best wishes,

Shan

Hi Margy,

Thank you for your question.

The battery is a consumable item and will sometimes need to be replaced during the life time of the machine. You may be finding that the battery is no longer holding charge.

We would recommend to reach out to our helpline on 1800 239 766 so we can further assist. Our helpline is open Mon-Fri 8am-8pm and on Sat-Sun 8.30am-4pm.

Alternatively you can email us at [email protected] and one of our experts will be in touch as soon as possible.

Best wishes,

Samuel
Facebook.com/Dyson

Hi Josephine,

Thank you for your question.

A surging or pulsing noise is a design feature of the machine to indicate that there is a blockage or restriction of airflow through the machine. We would recommend to run through the checks outlined here: https://www.youtube.com/watch?v=ubbGu1Man8k

Should the issue persist please send through your contact details to [email protected] and one of our experts will be in touch as soon as possible to assist.

Best wishes,

Shan

Hi Jae,

Thanks for your question.

If the flashing light is a red colour, this could indicate an issue with the battery.

Please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be happy to help.

Best wishes,

Mira
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Hi Leanne,

Thanks for your question.

If you are referring to the valve flap inside the bin inlet, when this is stuck open the machine will tend to make a pulsating noise. Remove the bin from the machine as shown here: https://www.youtube.com/watch?v=BWG-AgswpQo then use a clean dry cloth, old toothbrush or a finger to work the bin flap loose. If you shake the bin, you should hear a loud rattling noise if the flap is working correctly.

If this does not resolve the issue or the area you are referring to is in a different location, please email us at [email protected] with a description of the issue and we will be happy to help.

Best wishes,

Mira
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Hi there,

Thanks for your question.

Please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the number of red flashes when the trigger is held in and we will be happy to help.

Best wishes,

Mira
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Hi there,

Thank you for your query.

Sorry to hear about this. A surging or pulsing noise indicates a blockage in the machine or that the filter needs to be washed.

We would recommend to run through the checks outlined on https://youtu.be/ubbGu1Man8k & https://youtu.be/jIBuj-sAd4c.

Should you find the issue persists please forward your details to [email protected] and our Dyson Experts will be more than happy to help get this sorted for you.

Best wishes,

Shan
Facebook.com/Dyson

Hi Thuy,

Thank you for reaching out.

When the machine has fully charged, we would encourage you to unplug the charger from the machine and your machine should work as normal.

If not, please email [email protected] and our Dyson Experts will be more than happy to help.

Best wishes,

Shan
Facebook.com/Dyson

Hi Merrie,

Thank you for your query. We'll be happy to help.

The main motorised head (25cm wide) is ideal for cleaning carpets, and will provide great results on your hard floors as well. There is no need to change any settings when changing between floor types as the head is designed to switch between floor types without the need to adjust settings.

The mini motorised head (approx 10 cm wide) is great for providing a powerful clean in smaller areas, such as upholstery, carpeted stairs, and in the car.

The combination tool can be used as a debris nozzle to suck up any crumbs and clean upholstery, or with the brush down, used for dusting.

The crevice tool is ideal for getting into tight spaces, such as corners, or between couch cushions.

I hope this helps, however please reach out to [email protected] if we can assist further.

Best wishes,

Shan
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Hi Ali,

Thank you for your question.

The V6 Animal Extra comes with a direct drive cleanerhead which will provide up to 75% more brushbar power in the motorhead than the V6 Cord-Free.

The V6 slim will also have a smaller Motorhead than both the Cord-Free and Animal Extra. If you have any further questions please feel free to call our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-8pm and on the weekend. 8.30am-4pm.

Best wishes,

Samuel
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Hi Sammy,

As mentioned above the Direct Drive head is designed for both carpets and hard floors. The main difference is the Fluffy head will not seal to the ground allowing it to pick up larger debris.

Best wishes,

Samuel
Facebook.com/Dyson

Hi Diane,

Thank you for your query.

Yes, The V6 comes with a re-engineered run time enhancing trigger to conserve battery life and allow you to get the most from each charge.

Please let us know if we can assist further.

Best wishes,

Shan
Facebook.com/Dyson

Hi Tiffany,

We are sorry to hear that your new machine is not functioning as expected.

This may indicate a replacement part is required. So we can assist you further please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.

Best wishes,

Samuel
Dyson Australia

Hi Sammie,

Thank you for your query.

When the V6 Animal Extra is completely charged the charger will go into a standby mode so it will not damage the machine in any way. We recommend to leave the machine on charge at all times so it is always ready to go.

Best wishes,

Samuel
Dyson Australia

Hi there,

Thank you for your query.

We recommend to leave the machine on charge at all times when not in use with the power point turned on. The charger will enter a standby mode when the machine is fully charged so it will not damage the battery in any way.

If you require any further assistance please don't hesitate to contact our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.

Best wishes,

Samuel
Dyson Australia