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369 questions from our users
Floody2169asked
My Dyson works fine on normal mode but on Max it cuts out after about 10 seconds. I have cleaned out every filter and disconnected and reconnected the battery, however it still didn’t work properly on Max mode. I contacted Dyson and they believed that it was the recharger, even though it was just out of warranty they sent me a new one, and they were fantastic to deal with. I received the new charger but it didn’t fix the issue. Please help me as I Love my V6 animal but I really need to be able to use the Max mode.
1 answer
Dyson Team ..Dyson
We are sorry to hear the charger hasn't solved the difficulty and are happy to further assist.
So we can best assist, could you please forward your details to [email protected]? Our Dyson Experts will be in touch very shortly to assist.
SHstockasked
My v6 animal has had a replacement 3.0AH battery which worked fine for a couple of months until it stopped and when it is put on charge the solid blue light comes on but does not ever go out and the unit does not charge.
Is this a charger a battery fault or something else?
1 answer
Dyson Team ..Dyson
So we can give an accurate answer, we would encourage forwarding your query to our Dyson Experts via [email protected]. We'll be happy to run you through troubleshooting to help detemine what is happening and get an outcome for you.
We look forward to hearing from you and assisting.
Rita Masked
The battery on my Dyson animal was replaced by the Dyson Repair Shop just over 12 months ago - it has been working fine until today. A red LED light flashes when I press the trigger and nothing happens - there is no light at all when on the charger. Do I need to replace the battery again or is this a bigger problem?
2 answers
If you look at your instruction booklet, (if you do have one) you will see if you have red light or flashing red light, it denotes a fault. You will need to contact your Dyson dealer to have it looked at. Is it still in Warranty date? Is it out of warranty date. Regardless, you need to have it checked. Red light shows it is not charging. It may not be the battery. Take it back to the repair shop. ASAP.
Dyson Team ..Dyson
Sorry to hear about this, a flashing red light indicates something not right within a component of the machine.
For further assistance, we would kindly encourage getting in touch with our Dyson Experts via [email protected] and we will be happy to help.
bernie251156asked
I have just bought a new dyson battery for my dyson v6 animal when putting on charge the blue light flashes on and off a few times and then goes out and does not charge can you give me any advice please?
Many thanks
Bernie McClean
4 answers
Dyson Team ..Dyson
It is normal for the light on the battery to turn off once the machine is fully charged. That being said, we wouldn't expect it to flash blue when on the charger. Please email [email protected] and our Dyson Experts will be happy to help get this sorted.
Expect the battery to stop charging in less than a year. Mine died, and because the cac was under warranty, they replaced the battery. Within 8 months, the second battery died. Since the vac was no longer under warranty, my only option given was to spend $95 USD for a replacement. Based on my history, I’d have to buy a new battery every year. That’s quite an expensive solution.
My Dyson done that. Just replace the battery. you will be covered under warranty just ring dyson. They usually send out a new battery no worries. If they don't the I suggest buying one. Their under $50 for a new battery online.
Mervyn H.asked
Do I have leave my v6 charged in all the time if i dont I've heard it could damage the battery?
3 answers
From what I read in the manual I have the unit shuts off charging automatically once fully charged. So there is no reason to leave it on charge once it's fully charged and turned itself off. I know that over charging causes more issue to the batteries in general.
I turn off my charger once my vacuum is fully charged and it's turned itself off and I have no issues with my unit what so ever.
Thanks for info.
Dyson Team ..Dyson
Your Dyson V6 has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.
It is recommended you leave the machine on charge when not in use, even if you haven't fully used the battery. This will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.
We hope this helps, however if you have any further queries, please feel free to reach out to our Dyson Experts via [email protected].
Kerryasked
My Dyson keeps cutting out after 5 seconds. I have washed the filter
2 answers
I have had the same problem - it usually means there’s a blockage somewhere. If it only happens with the Motorhead and not any of the other accessories, have a really good look at your Motörhead. Pull the rotating brush out and clean it as well. You can view the manual for this vacuum online, just google Dyson v6 animal users manual
Dyson Team ..Dyson
Sorry to hear about this Kerry, we are happy to help. Please email [email protected] with your details and our Dyson Experts will be in touch and happy to help.
Patricia Lasked
My V6 animal is not charging - when I plug it in, it appears fully charged (no LED light), however once I turn it on, it works for a few seconds before cutting out, the blue lights flashes followed by a solid amber light. If I plug it in, the same routine repeats.
1 answer
Dyson Team ..Dyson
Hi Patricia,
Thank you for your query.
We are sorry to hear you are having trouble with your Dyson V6 Animal, we are happy to help get this sorted.
Could you kindly forward your details (including the serial number of your machine) to [email protected]? When received, our Dyson Experts will be in touch to assist.
We look forward to hearing from you.
micky09asked
When on high speed runs for a short while then stops, put it back on the charger blue light comes on,take it off and it runs for a while then have to repeat on charger again, any help?
3 answers
You have it on Max setting by the sounds of it. Will only last about 6 mins on this setting. While holding the trigger push the max button at the back so the blue light goes out. Then you will get around 20 mins. Remember a full charge is about 4hrs.
that's exactly what happens with mine - it is so frustrating - get with it Dyson - lets fix everyones problems - you have the money - give us the goods
Dyson Team ..Dyson
Hi Micky,
Thank you for your query.
I am sorry to hear you are experiencing a short run time, we are happy to help.
So we can best assist we would kindly ask you to email [email protected] and our Dyson Experts will be in touch and happy to assist in getting this sorted.
We look forward to hearing from you.
Best wishes,
Shan
Reba Wasked
When I press my booster button on my dyson it stops. Why?
1 answer
Dyson Team ..Dyson
Hi Reba,
Thank you for your query.
I am sorry to hear your machine isn't consistently running on MAX mode. We will be happy to assist.
So we can best assist we would kindly ask you to email [email protected] with your details and our Dyson Experts will be in touch and happy to help.
Best wishes,
Shan
Pdhasked
Why is my brand new out of the box v6 not work? I brought it 3 weeks ago from argo s and took it out the box today it is changing but does not work even when changing
3 answers
Take the vacuum cleaner off the charger and try it
Or take it back to the store you purchased it on
Dyson Team ..Dyson
Hi there,
Thank you for your query.
I am sorry to hear about this, we are happy to help get your machine up and running. If your machine isn't running when removed from the charger, please give our Dyson Experts a call on 0800 298 0298. We are available Monday - Friday 8am - 8pm and Saturday - Sunday 8am - 6pm.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Tigerasked
Can I leave my dyson animal on the charging dock once it's fully charged or should I unplug it at the power point?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query.
The Dyson V6 Animal has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.
It is recommended you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.
I hope this helps, however if you have any further queries, please feel free to reach out to our Dyson Experts via [email protected]
Best wishes,
Shan
stanasked
why does my dust collector keep opening when hoovering?
1 answer
Dyson Team ..Dyson
Hi Stan,
Thank you for your query.
I am sorry to hear about this, we are happy to help as this is not to be expected.
So we can best assist we would kindly ask contacting our UK Based Dyson Experts via 0800 298 0298. Our team are available Monday - Friday 8am - 8pm and Saturday - Sunday 8am - 4pm.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Chris whiteasked
Hi my v6 animal when I put it on high power mode it stops and u have got to put it on charge again to use on normal power mode do u know what the problem with it could be?
3 answers
I had the same problem and I just ordered a replacement battery to see if it's the battery that went bad. Even on regular power my vacuum wasn't lasting 2 minutes. I had to place it back in the charger and then use it for another 2 minutes.
Dyson Team ..Dyson
Hi Chris,
Thank you for your query.
I am sorry to hear your machine isn't consistently running on MAX mode. We will be happy to assist.
So we can best assist we would kindly ask you to email [email protected] with your details and our Dyson Experts will be in touch and happy to help.
Best wishes,
Shan
I’ve had three and they’ve replaced all of them. One a year. They all have done the same thing. It will work for about 2 minutes at a time. This time they are sending me a new battery to install. The vacuum is just now a year old.
Mummyasked
Hi, my dyson animal, has been on charge for 2 days but when I start to hover with it it will only last about 30 seconds, then blue light starts flashing, and won’t work again, can you please help?
No answers
karensk8sasked
Just bought a dyson v10 animal. went to use it but it seems to keep it going you have to keep the trigger depressed, is this correct and if it is the vacuum is useless for people who have arthritis etc?
4 answers
If the v10 is the same as the v6, then unfortunately, the trigger doesn't lock on. Not ideal even without arthritis.
Dyson Team ..Dyson
Hi Karen,
Thank you for your query.
While the Dyson Cyclone V10 is trigger operated, the trigger requires only a very light touch to turn the machine on. Having the trigger allows you to only use the machine's battery power when it is needed. This allows you to get the most use efficient use out of the battery.
I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to assist further.
Best wishes,
Shan
I agree with you. It is exhausting and painful to keep it switched on only by finger pressure. It should be a click on click off switch. I am looking to come up with a homemade fix and am looking at using a Velcro strip to hold the switch down instead of my finger. That will likely work until I think of something more clever. Brian
Nerysasked
Hi- My Dyson V6 has been charged for 20hrs but when i switch it to max mode it dies after around 5 seconds. What should i do?
Many Thanks
1 answer
Dyson Team ..Dyson
Hi Nerys,
Thank you for your query.
Sorry to hear you are experiencing a short time with your V6 Animal, we are happy to help.
So we can best assist we would kindly ask you to forward your query and details to our Dyson Experts via [email protected] and we will be in touch to assist.
We look forward to hearing from you.
Best wishes,
Shan
Susan Hallasked
My Dyson V6 Animal was bought 5th August 2017 and now the battery only goes for a few minutes before it has drained. Have cleaned filters to no avail . Please help as the battery should last longer than this . Thank you .
Susan Hall .
1 answer
Dyson Team ..Dyson
Hi Susan,
Thank you for your query.
To confirm, your DC59 or V6 should achieve a run time of 6 minutes on max, or on normal mode, a run time of 16-17 minutes with a motorised floor tool attached, or 20 minutes without.
Standard out of the box, your machine will be on Max mode. To change to normal mode for the longer run time, while the machine is running with your finger on the trigger, press and release the "Max" button on the back of the machine. The "Max" button light will turn off and you will hear the machine change tone to indicate it is now running in normal mode.
In the event your machine isn't achieving these run times please email [email protected] and our Dyson Experts and we will be more than happy to further assist.
Best wishes,
Shan
Grant Rasked
My dyson v6 animal cordless has a flashing red light when I put it in the charger and the unit wont work when removed, is it the battery? it isn't hot
1 answer
Dyson Team ..Dyson
Hi Grant,
Thank you for your query.
I am sorry to hear about this, however we are happy to help.
A flashing red light indicates an issue within either the battery, or the main body (which houses the motor and electronics).
So we can assist and get your V6 Animal up and running, we would kindly ask you to email [email protected] and our Dyson Experts will be in touch.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Tony Wasked
Do I need to disconnect the power once it has full charge or does it stop charging when its full?
3 answers
The answer from Dyson is already listed here under Frequently Asked Questions
I only had mine a short time before returning it, I did notice the charge light was off once it was fully charged, to be sure I suggest you check then manual or contact Dyson.
Dyson Team ..Dyson
Hi Tony,
Thank you for your query.
The Dyson V6 Animal has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.
It is recommended you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.
I hope this helps, however if you have any further queries, please feel free to reach out to our Dyson Experts via [email protected]
Best wishes,
Shan
Katasked
My Dyson has showers blue light fully charged, after using for approx 1 min, it just stops show an orange light briefly then goes dead. I place it back on charge it show some full charge but once again only runs for a min then dies... does this mean the battery has died ?
3 answers
I would contact Dyson directly
Yes it sounds that way. Please keep in mind that I’ve only has my Dyson for a month. You definitely should be getting at least 10-15 mins of vacuuming after a full charge. The battery may be faulty. The instructions come with a troubleshoot guide, otherwise contact Dyson as they offer 12 months warranty.
Dyson Team ..Dyson
Hi Kat,
Thank you for your query.
I am sorry to hear you are experiencing difficulties with your Dyson V6, we are happy to help.
We would kindly ask you to email [email protected] and our Dyson Experts will be more than happy to assist in resolving this.
We look forward to hearing from you and assisting.
Best wishes,
Shan
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