29 questions from our users
Boodhun Ramcharrunasked
Hi i have bought a dyson v8 absolute+ about 1 year ago. The rottory heads stop working at all. I have 3 different heads and all doesn't s not spin at all. Power checked going out from the bare unit about 20.6v but when head connected does not spin. Additionally the vaccuum also sometimes does not operates when the spinning heads are connected, but work when other non spinning heads are connected. All heads and vacuum cleaned and nice inside. Monthly cleaning done. No dusts or head. Any ideas?
3 answers
Dyson Team ..Dyson
Hi Boodhun,
Thank you for your question, we are happy to help.
So we can best assist and get this rectified, we would kindly encourage emailing your details and the serial number of your machine to [email protected] and our Dyson Experts will be in touch and happy to help.
We look forward to hearing from you and getting this sorted.
Hi thanks!
I still need to hear what is to be done to remedy the situation.
Ser No. VE2-XF-JHA0353A
Brand 216-Dyson
Model. 229625-01
Warranty No. 0000485475
[Details and Email Removed]
Dyson Team ..Dyson
Hi there,
Thank you for your reply.
For best assistance, we would encourage you to contact our South African team. You can get in touch via our helpline on 087 807 9353 or via email on [email protected]
KLadasked
Our Dyson V8 Absolute plus cuts out after a couple of minutes. I put it on and then straight off the charger and it works again, abeilt less working time. I have to keep doing this and the cleaner works for less and less time until the battery eventually runs out. There are no blockages and the filters are clean. The cleaner does not pulsate or surge while operating, it just cuts out. Has been doing this for a few weeks now. My Dyson is 2 years old.
3 answers
Dyson Team ..Dyson
Hi there,
Thank you for your query, I am sorry to hear your Dyson machine isn't working as it should.
Could you please email your details (including serial number of your machine, address and contact number) to [email protected]? One of our Dyson Experts will be in touch and happy to help get this sorted.
I am having this exact issue and it is less than a year old. For an $800 vacuum I expected much more. Very frustrating having to walk back to the utility room just to insert the power port for it to do it again and again.
Hi Sue
I contacted the Dyson Service Centre and they were very helpful. At first they thought it may have been a faulty charger, but it was eventually diagnosed as a faulty battery pack for which they replaced it at no cost. I've had no problems since.
Norma M.asked
My V8 is pulsing despite thorough cleaning of the filters and no blockages. I have had it about 2 years. Is it likely the battery needs replacing?
1 answer
Dyson Team ..Dyson
Hi Norma,
Thank you for your question.
We are sorry to hear about this and will be happy to assist.
If you are finding your machine is cutting in and out with a surging or pulsing noise this would indicate a restriction in airflow or blockage. We understand you have checked the machine, however we would encourage double checking against this video: https://www.youtube.com/watch?v=dpxRl17N03E.
Should the issue persist or if we can be of any further assistance please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
Best wishes,
Shan
Michael Masked
I have a V8 for about 3 years now.
My original battery died and Dyson exchanged it, that was about 2 years ago.
The new battery now displays the following behaviour:
Seems to charge very quickly, however it only runs for a maximum of 3.5 minutes on extra power (and lately if feels it has reduced even further).
Also in some cases it just cuts off power intermittently and works again (feels like it's chocking but I cannot see why).
In some cases, when it stops after 3.5 minutes, and I plug it in power for a couple of minutes it runs again for a about 30 seconds.
Great machine, but the battery has been a problem. Any help?
Michael
6 answers
Actually I just found the receipt. I bought it in September 2016. So it's only 2.5 years old.
They were a pleasure to deal with. All you can do is ring. They might replace it.
It will be my second replacement. And why should I have to go through this again and again. I bought a very expensive product. The first time I called them they were very hard to deal with, and were acting as if I was trying to con them out of a battery. I can see a theme here, they are selling a defective product.
Kerryasked
Hello is there much difference between the V8 absolute plus and the V8 animal? I do have a rag doll cat.
1 answer
Dyson Team ..Dyson
Hi Kerry,
Thank you for your query, we are happy to help.
The machine itself is the same with up to 40 minutes of fade free suction; Both machines come with the Direct Drive Turbine Head, Mini Soft Dusting Brush, Combination Tool, Rigid Crevice Tool and Mini Motorised Tool. The Absolute come with all those and also an additional Soft Roller Head which has a nylon soft roller with carbon fibre bristles for the best clean on hard floors.
In terms of pet hair, the Direct Drive Cleaner Head is engineered specifically for carpets. It's nylon brushes dig into the carpet pile to help remove more dust, dirt and pet hair. The mini motorised tool is also useful for cleaning smaller areas such as upholstry, carpeted stairs and in the car.
I hope this helps with your decision, however if we can assist further please don't hesitate to reach out. Our Dyson Experts are available via [email protected]
Best wishes,
Shan
MICHELLEasked
I just purchased my v10 but I cannot get any blue light on. It is totally dead and wont charge. Any ideas?
3 answers
Dyson Team ..Dyson
Hi Michelle,
Thank you for your question.
We are sorry to hear that you are experiencing an issue with your new machine. Please contact our helpline on 1800 239 766 with your machine handy so we can assist. Our helpline is open Mon-Fri 8am-7pm and on the weekend 8.30am-4pm.
Alternatively, please send an email through to [email protected] with the serial number so we can assist you.
Best wishes,
Samuel
Facebook.com/Dyson
The phone number given is incomplete. So much for the help line.
Dyson Team ..Dyson
Hi Sang,
Apologies for any confusion, however this is the Australian helpline number (as the majority of the queries on this page are Australian). If you are located in another country, please use the number on your machine. The helpline sticker on a cord-free machine is a black sticker towards the back of the machine.
Alternatively, please email [email protected] advising your country of residence and we will be happy to provide details for your local Dyson Experts.
Best wishes,
Shan
Kamasked
Hi! We have had the dyson v8 for just 2 years, however the battery life has reduced dramatically, why is this happening?
1 answer
Dyson Team ..Dyson
Hi Kam,
Thank you for your question.
The battery is a consumable item and will sometimes need to be replaced during the lifetime of the machine. Please reach out to our helpline on 1800 239 766 or via email [email protected] for further assistance.
Our helpline is open Mon-Fri 8am-7pm and on Sat-Sun 8.30am-4pm.
Best wishes,
Samuel
Facebook.com/Dyson
Unhappysarahasked
I bought a V8 Absolute and it won’t even switch on. No blockages and the battery is fully charged. Any ideas?
1 answer
Dyson Team ..Dyson
Hi Sarah,
Thanks for your question.
We would like to run through some diagnostics with you to isolate the cause of the issue.
Please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be happy to help.
We look forward to hearing from you.
Best wishes,
Mira
Karen71asked
I keep getting electric shocks on the edge of my palm where it charges on the handle. Any ideas?
3 answers
Is it while you are using it or when you take it off charge? Shouldnt happen during use as it is only a rechargeable battery.
Shocking!~ I haven't experienced this problem using the V8, or _any_ of our many lithium-ion tools, even in mid-summer when my hands get pretty sweaty. I did seek assistance from The Good Guys, in Busselton WA, today. Our V8 had been surging... revving slightly... then revving again. Apparently other consumers have also sought assistance. Simple solution... . Staff showed me that both filters were clogged with dust. The long conical filter can be washed, while the smaller disk-shaped filter needs a tap or two to dislodge dust. Our V8 is now purring sweetly again.
Dyson Team ..Dyson
Hi Karen,
Thank you for your question.
Although what you experienced was unpleasant, we assure you that this kind of static shock is harmless and is not associated with the main supply. The batteries in our cordless and handheld machines do not have sufficient voltage to create an electric shock.
Static electricity can occur in many ways and does build up in plastics quite easily. In a vacuum cleaner, static build up is due to the rubbing of fast moving particles against its plastic and metal surfaces. Due to the unusually large amount of dust that your Dyson could collect if you have previously owned a conventional vacuum cleaner, this is more likely to happen when you first use your Dyson.
Once your Dyson has dealt with this accumulated amount of dust, and with regular use of your cleaner, you should not experience further problems. To help discharge the static electricity on your vacuum, you can wipe the clear bin and handle area with a slightly damp cloth.
Best wishes,
Samuel
Facebook.com/Dyson
Dodgy 30asked
Hi, I own a V8, it has never really operated well. Cuts in and out and now it won’t charge at all. Dead as a doorpost. Lucky for me I already owned a DC37 which I can use as backup. I’m terribly disappointed as I was hopeful the V8 would be kinder on my back when vacuuming. Does anyone else have the same issue? My V8 is just over a year old. Kim
1 answer
I haven't had any trouble with my Dyson V8, it works like a charm..but if you vac on Max mode, the battery only lasts for 5-7 minutes and is only used for difficults tasks. I use mine mainly on the lower mode and the battery lasts for a good 40 minutes. I am very impressed with my V8. If you are having trouble with it and have read all the trouble shooting info on it and can't fix your problem get in touch with the place you bought the product or direct to Dyson.
Anna Casked
my Dyson V8 will not work on high setting when the stick is attached to it. Any help?
1 answer
Dyson Team ..Dyson
Hi Anna,
Thanks for your question.
If the machine also starts making a pulsating noise and will not pick up correctly once the wand it attached it means there is an obstruction of airflow. The obstruction is likely to be located in the motorhead, the wand or possibly the valve inside the bin inlet could be jammed and is unable to regulate the airflow.
Please begin by checking your machine over as demonstrated here: https://www.youtube.com/watch?v=dpxRl17N03E
If that does not resolve the issue, please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will assist you further.
Best wishes,
Sandie Masked
Can I mount my v8 in the garage? I’m worried about the cold winters in Ontario. Also, once it’s charged, should I unplug it or keep it on the charger to extend the battery life?
2 answers
Hi there, I have mine mounted to my wall in the Landry which is also sorta outside because I have walk out side to get to it, even when I take the vacuum off the charger the charger is always left on, once I’ve finished using it I put it straight back onto the charger with the charger on for the next time I use it
Dyson Team ..Dyson
Hi Sandie,
Thank you for your query.
We recommend storing the machine at room temperature, as if the machine is exposed to temperatures below 3 degrees, the machine will shut off and not run or charge until back at room temperature. If your garage regularly is below 3 degrees, it may not be the ideal place to store the machine.
Your Dyson V8 has smart electronics within the machine, battery and charger to ensure the machine won't overcharge. Because of these electronics, it is ok to do quick "top-up" charges without the need to exhaust the battery each time before charging.
It is also recommended you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.
Best wishes,
Eddyasked
Is it safe to leave the dyson v8 plugged in all the time or should it be un plugged after full charge
2 answers
Ours is permantly plugged in and attached, never had any issues
Dyson Team ..Dyson
Hi Eddy,
Thank you for your query.
Your Dyson V8 has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.
It is recommended you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.
Best wishes,
neilasked
The charger plug will not go all the way into the charging socket on the unit. Any ideas?
2 answers
Just ring Dyson. Their customer service is brilliant and they are sure to help you
Dyson Team ..Dyson
Hi Neil,
Thank you for reaching out.
I am sorry to hear about this. So we can best assist I would encourage you to forward your details and photos of the charger, and the charging port, through to [email protected] and our Dyson Experts will be more than happy to help.
We look forward to hearing from you and assisting.
Best wishes,
RongHua Hasked
Hi. I have a dyson V8. It is on throughout . I can't stop it. Anything wrong with the on button? How do i stop it. Thank you.
2 answers
Hi RongHua
Are you only holding the top of the handle? If you move your hand lower down, that will take it off the "on switch"
If that doesn't help, you should call Dyson Australia for support :)
Cheers
Florence
Dyson Team ..Dyson
Hi RongHua,
Thank you for your question.
I am sorry to hear about this. This is not what we'd expect. Please give us a call on 1800 239 766 with your machine handy and our Dyson Experts will be more than happy to help. Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.
We look forward to hearing from you.
Best wishes,
wikiradasked
Got my new dyson v8 absolute plus yesterday. With no attachments connected and the power switch not pressed, If I flip the motor-head upside down or move it around, there is a strange rattling sound inside as if some screw has come loose and moving around. Is this normal? I could not isolate where exactly inside the sound is from. Removed and reinserted the HEPA filter and also opened and closed the bin, but the sound is still there when I flip the unit.
2 answers
Dyson Team ..Dyson
Hi there,
Thank you for your query.
This sound is completely normal. This sound is the valve in the bin closing and opening. Under normal use, this valve works to stop debris from falling out of the machine when it is being moved.
I hope this helps, however please let us know if we can assist further.
Best wishes,
thank you
Samasked
Is there a way to extend the battery life of the absolute plus? The battery always drains before I finish my work and I then have to wait for another 5 hours until I can finish vacuuming my apartment, which is realistically the following day or the day after due to my busy life.
Is it possible to purchase a second battery and swap them when the first one drains? or perhaps, is there a way to use the absolute plus while plugged in to the electric power?
1 answer
Are you using it on Max power mode? Try the lower setting which is plenty for most uses. That should give you a round half an hour of use
Jackie Masked
Hi purchased the v8 only had it 2 weeks and it isn’t charging, what could the problem be?
2 answers
If its 2 weeks old take it back. It will be under waranty.
Dyson Team ..Dyson
Hi Jackie,
I am sorry to hear your V8 isn't charging.
Please give us a call on 1800 239 766 or email [email protected] and we will be happy to help. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.
We look forward to hearing from you and assisting.
Best wishes,
Margoasked
I have the V8 Dyson. I contacted you and discussed the fact my vacuum when plugged in comes on with two blue lights and after about fifteen seconds all lights go out and it doesn’t work.
I’ve just replaced the battery via Dyson and under warranty and it’s still doing the same thing and is not working. As this is my ownly vacuum cleaner it is causing me some angst. Help please as I love this cleaner!
3 answers
Dyson Team ..Dyson
Hi Margo,
I am sorry to hear this.
While I understand you have been in touch previously, we would kindly ask you to give us a call so we can get this sorted. Our Dyson Experts are available on 1800 239 766 Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm.
We look forward to hearing from you and getting a resolution.
Best wishes,
I am impressed that Dyson is taking the complaints seriously. They are a good company and I am sure they will deal with the issue.
Regards,
Mira
They have Mira and brilliantly, so happy with their excellent Customer Service.
liSasked
I am getting an electrical shock from the handle. I do not want to worry about this everytime i go to vacuum how is Dyson accommodating people for this design flaw?
5 answers
Return for a replacement! That should never happen with any appliance. I'ts not a design flaw as its not affecting all dysons.
Im pretty sure Shanice is incorrect. You don't have to return it because it has nothing to do with the machine.
When you use it in cold weather the static builds up on the wand from all the dust sliding through. This doesn't happen in the summer because it is typically more humid and therefore the static doesn't build up on the handle - it just dissipates into the air.
Im only incorrect if they are confusing electric shock with static. Haha.
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