Electrolux Ergorapido 5th Generation Questions & Answers

You should be so lucky. LOL! Use another standard vac. and clean both the filters. Then give them a good wash in a mild dish-washing det. Rinse it. Let it dry.

You will need to ensure the roller is free to move. Use your fingers to turn it loose in both directions and try again. Unless your battery is old this typically happens when the unit is not clean or just after cleaning the unit

this is also happening to me even after I clean the rollers free of hair etc. the battery would be considered old, so how do you get a replacement batter?

It is not just a battery, it is a set of batteries soldered and wired together and it needs exact placement in the same location. Also, you need special screwdrivers to access the batteries. Try online and type in" Battery Kit Ergorapido". Hopefully you will find what you need. Good luck.

Hi Stacy we didn’t have a battery problem until about six months ago when the running time dropped from 20 minutes to 5 minutes which is not long enough . The vacuum is 4 years old and I have been very happy with the performance of it. However it will cost $154.00 to replace the lithium battery which we think should have a considerably longer life.Electrolux state the warranty period is 2 years - end of story. We note that there have been numerous similar complaints of short battery life and consider that Electrolux should take responsibility for an obvious short coming in their product. I hope this may be of some benefit to you.

If you haven't had this long I'd be returning it. Failing that can you contact Electrolux? Good luck.

Sorry, I’m unsure of the exact power, but I’m very happy with how it works.

No idea. Ask on Google or YouTube.

Hi,

Sorry, my vacuum is very new, only got it two weeks and this has not happened.
If I was you I would turn it off at the power, leave it off for a minute and turn back on.
See if that resets it.
If that does not fix it....Call electroluxs tech support 1300 363 640. They will definately be able to help with what to do any warranty issues.
Good luck.

Im having the same exact problem. Sounds like the roller brush is spinning too fast or something. It is very loud. I took it apart and everything is fine, nothing stuck. Id like to know what this can be also!! Ive only had it for 2 months and received as a gift. Definitely disappointed.

I returned mine and they replaced it for me with a store credit

I had the same problem. I got a replacement battery as it was still under warranty. That didn't fix the problem. They then gave me a replacement battery charger (the stand it sits on). That still didn't fix the problem. It seemed it must have been in the stick part of the vacuum cleaner. They then offered to replace the whole cleaner if I paid the changeover price of the latest model which I did and ended up costing me $43. Happy with new cleaner but it appears to be a general fault with this brand. I would recommend you go back to where you bought it from and tell them what's been happening.

Hi Sandi - thank you for this information. Unfortunately, now realise this was a replacement cleaner for the previous model which gave up the ghost completely. At that time like you I just had to pay the difference between what I'd paid in the first place and the upgrade and was advised I could not claim again. That was from Harvey Norman at Erina Fair, Central Coast. Guess I can try a replacement battery or purchase a different type of cleaner. Diane

Probably not worth changing the battery! buy a new one

Hi Audrey, first thing I would do is to contact Electrolux. Your vacuum comes with a 12 month warranty. Also check that the contacts on the charger are property touching the unit. I had a problem when I didn't have the unit hanging properly. Best of luck. Cheers JohnH

Hi John,
Thank you so much for your response! Appreciated!
Yep - had checked the contacts touching the unit properly (I had made this mistake with a previous model).
I called Electrolux and they were FANTASTIC. Was on hold for a while, but when I eventually talked to someone I described the problem, they asked for serial number and they are sending me out a new part - as in the 'dust buster' part.
Maybe it's a regular problem.
So it should be delivered to me this week. I was rather impressed with their response! I was ready for a total headache and having to drive around. But nope - exceeded my expectations.
Hopefully it will fix the problem!
Thanks,
Kate.

I never got attachments i got 1 smaller thin nozzle its great but i know u can buy a car pack with a hose and other things separately

Sometimes my light flashes and I just resit it in charger stand and jiggle and that works or maybe check your power points. Sry not really sure. You could take it back if you think its faulty?

I use my vacuum everyday as i have a dog that sheds and whilst this vacuum is great at picking up his fur it does a great job at picking up his fur, unfortunately it can just stop working when it needs re charging without you realising, it shows 4 orange bars when it is fully charged but when it gets down to one bar that normally means it needs to be charged soon therefore if you are using it and you don't notice the bars disappearing it will unfortunately just stop.
I am getting used to it now so i normally keep and eye on the charge lights.
However if your vacuum is stopping when you still have a decent amount of charge left and you have more than one orange charge bar showing, then there may be a problem with your machine.

Hi Christina. Have exactly the same problem. New out of box, charged, doesnt switch on. Did you found a solution?

Mine is going fine now, I realised my plug wasn't inserted far enough into the socket to recharge. Maybe it's something as simple as not clicking the bag container in properly? Make sure it's all back together and everything in place, If that doesn't work take it back. They have a good warranty on them don't they?