Elysian Energy

Switched to Elysian due to their better rates. Upon received notice of their enormous price hike I jumped ship to a better electricity retailer only to find Elysian we’re tardy in allowing my change and charged me excessively for my last period with them. Unscrupulous at best, downright dodgy at worst.

The company went bankrupt! They staged a huge price increase a few weeks before turning to the receivers so customers who hadn't switched quickly lost more money. I switched quickly but still lost some money.

I have valued elysian as a retailer with good rates and below average customer contact. During recent price revision, this organization went from saint to devil. I found that my power maximiser changed to solar maximiser. then they applied an artificial rate plan which I had not seen anywhere. It looks like i was targeted to be charged to fatten the invoice. Elysian then refuse a new retailer i was to join by declining transfer. I waited for weeks rang the new one who tells me that my transfer wast consented to by Elysian. I contacted the ombud...

Quick and easy to join. Crickets when you need anything. Shortly after joining I had a simple question regarding solar feed in and how that would work on a fixed price plan. Well, multiple attempts to contact this company and no one could contact me back. My previous energy provider contacted me with a retention offer and I jumped at the opportunity to be with a company that actually believes in customer service. Months after cancelling I’ve now been sent an invoice to pay. Apparently a mistake on their end but it took me contacting them and mentioning the ombudsman for this to be rectified. I am still waiting for someone to call me back in regards to my initial contact…

Worse provider that tried to steal your money with nonsense charges.
Charged me for 2 *$145 solar maximiser while I requested written to exclude from my plan as I do not have big solar system that sell to grid. It was unsuscceful as it was their way of stealing! Charged me $295 for system that i could sell them $5 over 2 months.
No fair contract or care to hard financial situation.
Wait behind their lines for 3 hrs to make payment plan.

Left this company due to massive increase in bill. Still trying to get my credit balance refunded back to my credit card but will only put back into a bank account. I’m sure this is not the correct refund procedure. Very hard to deal with. Stay away.

1st bill - I was double-charged which took 4 phone calls and an email to sort and when they said they would call back they didn't. 2nd & 3rd bills arrived today - both stated usage & supply for 18/7 - 19/7. the plan should have been $140/month but I was charged $155/month on both bills despite the bills showing the same supply period but accrued balances - have I been charged ahead for the next month or double charged again - no idea and apparently the billing department does not have a phone number so you can't talk to them

I moved to Elysian in March 2022 and quit in June 2022, and I would consider returning if and when their rates (and the greater electricity market!) returns to “normal”.

Sign up via their website was simple and transferring in was quick. Telephone customer service is fast and professional. I almost fell off my chair the first time I rang them as my call was answered within 2 rings! Subsequent calls - for my final bill, followed by a request for a refund of pro-rata prepaid subscription when I received my final bill - were answered just as qui...

ACT electricity prices are currently going DOWN https://reneweconomy.com.au/acts-electricity-prices-to-fall-as-renewables-provide-shield-from-energy-market-chaos/#:~:text=Under%20the%20renewables%20policy%2C%20the,megawatt%2Dhour%20for%20wholesale%20electricity.

Elysian's rates have just gone UP from 14.3c/KWh to over 51c/KWh, supply UP from $80 per month to $120 per month, and included KWhs DOWN from 250 to 200.

This may be fine for the rest of the country, but ACT electricity is different. I tried to discuss and they just said that the increase is Australia-wide (despite the wholesale price in ACT not being affected by fossil fuel prices)

Within 2 months of signing up, Elysian rates have increased from 14.2c to 51.38c per excess kWh, while the monthly quota reduced from 250 to only 200kWh! Monthly fee increased from $80 to $120!!! See attached photo.

My estimated annual bill of 8000kWH has increased from approx $1600 to $4200 which is over 2.5x as much cost!!!

Before signing up I read a few reviews about crazy price increases which sounded so outrageous I did not really believe them or thought it would not happen to me. A few months later and I get a similar price hike!

This ...

I just bought a property which needed a few things fixed up, decided to go with Elysian Energy as they had a flat rate of $80 a month.

I signed up online and then called to find out when I'd be getting power to the property and was told 1-2 days, which was fine. Over 2 weeks later, still no power.. Contacted them again and told them - to which they said "they didn't know".

I have had power now for 3 weeks, and have been billed for 2 months (with the first month showing no power usage at all)

They have ignored emails and complaints in regards to fixing my billing to start from when they actually organised for me to get power to the house.

Elysian increased our electricity rates by 130%. No reason for this. Our estimated bill went from $1150 annually to $2750.00. I had just joined them. Waste of time. Not happy Jan.

Had no problems at all $80 pm subscription plan with Solar Maximiser. Price hike of peak .43c /18c; offpeak .40c/10c. Solar reduced. Subscription$135. I guess they want people to leave.

400% price increase per KWH and 200% reduction with the inclusions for prepaid energy. Surely illegal. 14 days advice with no other notifications. It’s almost as if it was a ploy to get people hooked then sink them

Apparently the plans changed some time ago (no notification) so instead of offering us the new "Power maximiser" plan at $145 for 200Kwh we were offered "The full house" at a whopping $630 for 200Kwh and then over 50c after that. This is $3.15 per Kwh instead of the usual 26c or so. How is this even legal? More than a 1000% increase? How is it legal to not have any information on your website about what rates you are charging? NOTHING! No old plans, no new plans, nothing. Needless to say I have already started the switch to Lumo.