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Grace F.
- 2 reviews
Complains
We bought this product a month ago and installed last week. After lighting the oven, it becomes quickly hotter outside than inside. It is dangerous !!
The instruction book does not have some buttons pictures in it !!
1 comment
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Dre000
- 2 reviews
Terrible service
Bought this cooktop just under 2 years ago and l never received instructions or lpg conversion injectors and tried looking for manual online but there’s nothing tried email and never got a reply. Every other brand you can find the manual online but this brand you can’t what a terrible product would never buy again.
1 comment
Simone E.Emilia
Hi Dre000 - we are very sorry to hear that you didn’t receive the installation manual with your cooker. It is located in a seal bag with the other components that are required for installation. It wou... Read more
ld have to be opened and deliberately removed. Was it a display model that you purchased? The installation and conversion has to be done by a licensed gas fitter and it is illegal and inadvisable to do it yourself. Your gas fitter would know how to do the correct conversion. The link to the online instruction book is https://www.emiliaappliances.com.au/Resources.aspx Our service number is 1300 307 917 should you have any questions. Or you can email us via [email protected]
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heyyah11
- 8 reviews
Good oven
I like the oven it looks great works good im still getting used to it I like how the bottom of it can come out to Clean its fan forced which is great press a button can comes on so if you don't want fan forced you don't have to and has a timer on it as well the only more negative thing is you have to remove grill tray all the time when you want to use the oven but I'm only used to a seperate grill so still getting used to it overall I like it it looks really good and havnt had a problem so far with the cooking
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Find out how Emilia EM534MVI4 compares to other Freestanding Ovens
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ChristieSkennars Head
- 2 reviews
- 1 like
Oven unusable: insufficient and uneven heat
The oven is unusable as it takes 40 minutes of preheating before you can put the food in, and then a small chicken takes 2 hours to brown and another 30 minutes to cook through. This cooking time is without the oven fan on as it is very noisy and annoying to have on for any length of time, and does not reduce the cooking time. Food cooked in this oven even in a baking dish with a very thick bottom is always burnt on the underside - the fan is of no use in providing an even cooking heat. The gas burner is located underneath a full width tray at ...Read more
the bottom of the oven with a small hole near the front through which the flame can be seen and has several longer holes long each side of this tray. These longer holes do not seem to allow enough heat from the burner to get through to the oven cavity! This bottom tray and the exterior of the whole stove gets extremely hot when the oven is on but the overall cooking heat around the oven racks above it is low to moderate at best. The cook in our household has now refused to use this oven any longer after 3 years and 7 months of trying to bake a variety of food several times each week. We purchased extended warranty and had a technician test and adjust the oven burner to maximum soon after the stove was installed but it has not resolved the problem with the oven. After spending more than $1100 for the stove and installation we do not feel this is good value for the money we spent. Our previous LPG gas stove (Westinghouse upright with separate gas grill) cost less to purchase, worked perfectly for 15 years and had a great oven! We are a small family of good cooks and for us this stove is poorly designed and a waste of money - we are very disappointed with the quality of this stove and would not recommend anyone purchase one.5 comments
Simone E.Emilia
Hi Christie - could you please contact Sarah in our customer service team on 1300 307 917 so that we can discuss this in more detail with you? Alternatively, please email your contact details to sara... Read more
[email protected] so we can get in touch with you. Thank you.Contacted Sarah at Glemgas as requested and decided in the first instance to claim on my extended warranty - Glemgas suggested I ask the extended warranty company to refer my claim to their preferred ... Read more
repairer. The oven in my stove was tested today by this gas service and found that it is working ok with the correct time for preheating and temperature in the top half of the oven. The repairer was unable to explain why food cooked in this oven burns on the bottom and brown properly on top, and suggested that it is a fairly small oven and to place food at the top of this oven and preheat at a higher heat. So this oven is not faulty apparently but does not work well enough for our family and is not worth the money I paid for it. I will get back to Glemgas and see if they can provide a remedy for this unsatisfactory stove.Sarah at Glemgas sent us a reflector tray which arrived last week for the bottom of the oven free of charge which has fixed the problem of food burning on the bottom - thanks so much Sarah. We cooked ... Read more
a roast chicken last night and it still took 2.5 hours to cook at 200 and the potatoes were still a little firm. Next time we will try baking a chicken at 230 instead of 200 - the oven baked 2 loaves of bread at 220 perfectly! So the oven is still a little slow but I feel we can adapt to it now that the food doesn't burn on the bottom at higher heat.Similar opinion? Write a review on ieatwords.com.au!
GeorgieCairns
- EM534MVI4
- Verified purchase
Overheated oven with undercooked food!!!
We had this oven installed in September 2015 to replace our previous oven that blew and was covered under insurance. We didn't get to choose the new oven that was installed, which would be fine if the new one was good, but the oven we were given is just terrible!
To test the oven out we put on a roast chicken with vegetables. The chicken was pre-cooked in a slow cooker then put into a pre-heated oven to cook through. The vegetables had already been cooking for over 90mins. We checked on the chicken 30mins later and it was still undercooked ...Read more
while the vegetables were still quite raw. This was strange because the entire kitchen was so hot we had to set up two fans just to keep cool while cooking! Another hour went by and we couldn't believe it, the chicken was still not cooked! Overall it took 2 hours for the (pre-cooked) chicken and veggies to be cooked through and needless to say, we were starving! While the oven was on, the knobs, stove top and over door were too hot to go near and if a child had touched any part of the oven they would have been burned. This means we cook things in the oven when our one-year-old is asleep to avoid a trip to the hospital.1 comment
OfficialEmilia
Hi Georgie, please contact our customer service team member Sarah during business hours on 02 9721 2755 or by e-mailing [email protected]. Thank you.
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Questions & Answers
Cindy Hasked
Hi
We have just had a EM534MV14 installed and the fan is constantly running is this normal ?
It was installed by a proper gas fitter
2 answers
No the fan running constantly is not normal. There should be a fan button on the top front panel (under the Emilia logo) which when pressed in will activate the fan - to turn it off depress the button.
Simone E.Emilia
Hi Cindy - please contact our customer service team on 1300 307 917 to help you troubleshoot this. Thank you.
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Simone E.Emilia
Hi Grace - please call our customer service team on 1300 307 917 for further assistance. Thank you