Enova Community Energy Questions & Answers

Hello,

You're right we don't supply Victoria quite yet, but expansion across Victoria is ear-marked for late 2020/early 2021!

We’d love to have you as a customer when we get there - please send us an email at [email protected] with your contact details and we'll add you to our mailing list so you can receive all the latest updates on Enova, and know as soon as we're available in your area.

Thanks again for the interest,
Enova Team

Hi Jen,

Thanks for your question and sorry you've had a bad experience with your other provider.

Switching to us is easy - it takes about 5-10 mins online here - https://secure.enovaenergy.com.au/ - or if you prefer to talk through options a call takes about the same amount of time.

Our Customer Service team would be happy to run a bill comparison for you and talk you through the best plan for your needs - you can upload your bill directly here to receive a comparison: https://enovaenergy.com.au/compare-electricity-bill where they'll call you back, or you can email us at [email protected] with your contact details for one of our team to contact you.

Otherwise, please feel free to give us a call directly on 02 5622 1700 and our team can help there and then, we're open 8:30am - 5:30pm Monday through to Friday,

Thanks again for the interest,
Enova Team

Hi Kathy,

Thank you for your patience in waiting for our response as the team have only just returned from their Christmas break.

We're based in Byron Bay, NSW. And we don't supply Victoria yet, but expansion across Victoria is ear-marked for late 2020/early 2021.

We’d love to have you as a customer - If you'd like, you can email us at [email protected] with your contact details and we'll add you to our mailing list so you can receive all the latest updates on Enova, and know as soon as we're available in your area.

Thanks again for the interest,

Team Enova

Hi Don,

Thank you for your patience in waiting for our response - basic meters (ones that are read by a human) are invoiced quarterly after the meter is read, whereas smart meters are billed monthly.

A lot of our existing customers who are on basic meters pay monthly instalments via a “smoothpay” invoice, allowing them to manage their payments that way.

We’re not currently in SA, but if you'd like, you can email us at [email protected] with your contact details and we'll add you to our mailing list so you can receive all the latest updates on Enova, and know as soon as we're available in your area.

Best,
Team Enova

Hi Cygnet,

Enova has no non-Australian shareholders and we're wholly Australian owned and operated. One of the requirements in our company's constitution is that all our shareholders must be Australian based.

We're fortunate to have shareholders spread all over Australia and a large portion, 70% or so, based in the Northern Rivers of NSW where Enova Energy was founded.

Thanks,

Enova Team

Hi Pavel,

Thank you for your enquiry - these reviews are from our loyal shareholders and engaged customer base.

The alignment with day & time was a wonderful response after one of our regular email newsletters was sent out to this group.

The newsletter shared updates on the latest happenings for Enova, snippets from our latest blogs, and raised awareness that there were several places online that people can leave reviews on our Business helping others find out more about our brand and people's experiences when dealing with us.

Thanks,

Enova Team

Hi Ally,

Yes, we do - as of last week we service all of NSW!

Our Customer Service team would be happy to run a bill comparison for you and talk you through the best plan for your needs, now our offers have become available - you can upload your bill directly here to receive a comparison: https://enovaenergy.com.au/compare-electricity-bill or you can email us at [email protected] with your contact details for one of our team to contact you.

Otherwise, please feel free to give us a call directly on 02 5622 1700.

Thanks again for the interest,
Enova Team

Hi Bob,

We're not quite there yet, but we are on our way!

We'll be bringing our new energy model to SEQLD in March / April 2020.

We’d love to have you as a customer - If you'd like, you can email us at [email protected] with your contact details and we'll add you to our mailing list so you can receive all the latest updates on Enova, and know as soon as we're available in your area.

Thanks again for the interest,

Team Enova

Hi Brigit,

A very timely question, we're actually launching in Sydney in a couple of weeks' time and will be able to service Sydney customers from October. We’d love to have you as a customer.

Great news is that you don’t have to have solar panels to be a customer of Enova.

Our Customer Service team would be happy to run a bill comparison for you and talk you through the best plan for your needs once our offers become available - you can upload your bill directly here to receive a comparison: https://enovaenergy.com.au/compare-electricity-bill or you can email us at [email protected] with your contact details for one of our team to contact you.

Otherwise, please feel free to give us a call directly on 02 5622 1700.

Thanks again for the interest,

Team Enova

Hi Brigit,

A very timely question, we're actually launching in Sydney in a couple of weeks' time and will be able to service Sydney customers from October. We’d love to have you as a customer.

Great news is that you don’t have to have solar panels to be a customer of Enova.

Our Customer Service team would be happy to run a bill comparison for you and talk you through the best plan for your needs once our offers become available - you can upload your bill directly here to receive a comparison: https://enovaenergy.com.au/compare-electricity-bill or you can email us at [email protected] with your contact details for one of our team to contact you.

Otherwise, please feel free to give us a call directly on 02 5622 1700.

Thanks again for the interest,

Team Enova

Hi Derek, thank you for your message and for the opportunity to provide you with a comparison to your existing provider. In addition to our Social Enterprise model and investment back into communities, we're always looking to provide competitive offers overall against our larger "for profit" competitors. We have a couple of offers currently available.

As at the date of this response, our Community Plus Offer which has 9 cents feed in with no fuss transparent low usage rates and reward for paying on time. Our other offer is the Solar Premium Offer which has the same low usage rates but a solar feed in starts at 16 cents with a step to 9 cents as the minimum rate.

The best option for value is going to depend on factors such as your usage, solar export, tariff type and time of day you use energy.

We’d love to have one of our locally based team in Byron to do assist with a bill assessment if you like – or otherwise you can upload your bill here to receive a comparison: https://enovaenergy.com.au/compare-electricity-bill/.

You can also email us at [email protected] with your contact details for one of our team to contact you or please feel free to contact us on 02 5622 1700. You may also be interested to know that Enova Energy is wholly Australian-owned by locally based shareholders.

Thanks again for the interest,
Team Enova