I booked a car for a week online. I decided to go to Port Macquarie airport a day earlier to do paperwork etc to save time the following pick-up day. I waited for 15 minutes as he served another customer & he made eye contact & acknowledged me at times. After 15 mins he took the customer to her car & after another 15 mins of waiting at counter found out that he had gone home. I tried ringing his mobile, which is the Enterprise number, twice. He did not answer, and he has still not answer my calls to date. I subsequently cancelled my booking & went to Thrifty.

Customer service representative was very nice and explained that there was no chance I would be driving the Subaru Forester that was pictured and advertised in my booking as they just don’t have any. She did explain that it said “similar” and I’ll admit it does say that in the fine print. Stick with the big car companies, as a Holden capiteq is far from a Subaru. P.S. don’t use the rentalcars.com website. Lucky I didn’t go for the Toyota Prado assume it would be the Holden Capitec too.

It was good to rent a car at the right time. It was nice to have a clean car and the staff was kind. I intend to use it for the next time.

It was awesome that I met a wonderful customer service at the Sydney Aiport Enterprise Front desk customer service. He is very good. I absolutely give me 5 stars service.

The drop off fee was in very small fine print at bottom of contract, when I picked up the car, only then was I told of the $350 drop off.

We hired 2 cars during our stay in Sydney. The first one was a bit slow getting started especially with the difficulties getting out of the secure garage and no one to get the barrier to work. The upgrade gave us rather a big car for our needs. But all in all we were very pleased with the value for money and car quality for our trip to the Hunter Valley. The second car was superb with an upgrade to a Subaru 4 x 4, which was a perfect bonus for our trip to Jervis Bay and the Blue mountains. Very good value and a newish car. Good to have a pick up point near Kings Cross and not at the airport. Many thanks. Hope to use you again if we revisit Sydney.

Car was unlean inside and out, dusty inside. Windows and paint work streaky after washing. I was issued a car in the catorgory below I ordered and attendant said that is what they do, they just see what stock they have when you pick up the car. The attendant then told me that she can not adjust price, even though cheaper catorgory. 'The system' would not allow her. However, I suppose they are affordable and so, you get what you pay for. I would not recommend if you are wanting a compfortable long term drive. It's ok for a day or two run around.

Quick service for pre booked car. Nice upgrade.
Toured Tasmania and car was just right.
Signs on car return spaces need to be bigger as they are 3 companies in one small sign and difficult to see.
Nobody present or instructions as what to do - other companies had a rep at the return site.
But I like the auto cars you can get.

The whole experience was easy and hassle-free and also very quick. Customer service was helpful, friendly and efficient. We drove from Brisbane to Bundaberg then out to Kingaroy and back to Brisbane, had the car for a week and had no problems at all.

Good & friendly customer service. We have booked a Hyundai Accent or similar and was given a Kia Picanto. Easy pick-up and drop-off arrangement at the airport. The car was clean & has gd features especially the touchscreen display which sync the mobilephone Waze on it. Highly recommend it.

Excellent customer service in Adelaide, where we got a better car than expected. Unpleasant, verging on rude in Melbourne. The car was not what we expected. Five stars to Adelaide, one and a half in Melbourne.

The staff went out of their way to give us a great deal including insurance.The car was very good,we enjoyed it immensely.Would highly recommend Enterprise car hire.Will definitely use them again.

Booked early with a very good deal, kept update with emails. Similar car to what we had booked but was disappointed car did not have a proper Sat nav. Had to pair car with phone, with no car manual or any instructions so lost audio. Luckily had another person to read directions. No spaces to park car when returned but staff were helpful, took car and sent receipt on. Incorrect amount had been charged at pick up but a refund was deposited before I even realised. Staff very friendly and helpful at airport. Would use again if the price was right.

No problems with picking up the car downtown and returning it to the airport. All hire admin explained well on pick up. Car in good condition and as expected. Got a good deal including insurance through third party, Enjoy car hire. Would highly recommend Enterprise car hire. No bond needed. Nice people to deal with.