Epson Australia

Purchased a printer, for my business, when in warranty was told I was only entitled a repair. Had another issue, printer would not print, called customer support to be told printer had a KNOWN hardware issue but now out of warranty just over a year old. Then was told by customer support that he didn't say it had a known fault, when I told him to listen to the recording, he ignored me and just said we aren't getting anywhere. was not told last issue that there was a known fault otherwise I would not have purchased ridiculously priced ink and pur

Slowest printer I've ever had. Paper jams regularly & when you restart it, it thinks about what to do, some times over night!!! Have to run the trouble shooter to get the printer to restart, & then it restarts printing the whole document from the beginning.
We print double sided documents, (approximately 90 pages) & some times it takes half a day to print 1 document properly.

Have a WORKFORCE WF2860 and having to continually buy ink. It stated 210 copies in B/W but I am only getting around 40. Purchased new ink a couple of weeks ago and when installed ink levels showed 1/4 for black and 1/2 for colour.
Contacted Epson and they are stalling and giving me the runaround. Told me ink gets used up just turning it on which is around once a week. I have had Epsons for years with no issues, but now I will be looking for another brand.
I think Epson are turning out a heap of junk with current printers. It shows with all the negative comments listed here. There customer service is rubbish, as they have no idea how to solve issue

I regret ever hearing the words 'Epson WF-7840. I have had continuing problems from day one. The usual 'out of paper' errors which can't be fixed following all possible advice on internet are driving me crazy. I have spent hours trying to use this damn thing. DO NOT BUY THIS PRINTER IF YOU VALUE YOUR SANITY. Biggest waste of money I ever made.

Rang Epson to ask for help troubleshooting my printer and customer service sent me details via email. Tick. However this didn't solve the issue so I rang back to be told that I would receive a call in 30 minutes ? No call 3 hrs later. If management is interested I made the call at 2.35pm on the 26th July 2023 . Please ask why I was told I would be called back and no one did.

Just purchased a 812XXL cartridge for my Epson printer. Have been purchasing 812 cartridge for the past 2 years. Unfortunately the XXL size cartridge does NOT fit my workforce printer. $71 down the drain so to speak. I think the cartridge box should have a caution or large not saying DOES NOT FIT ALL Workforce printers and list the ones it does not fit.

I bought the above Epson printer and the minute the cartridge needed replacing it did not recognise that I had replaced it nor would it work. Epson warranty claims I have to drive hours to drop it off to a repair leave it. Then drive back once either it is deemed repairable u der warranty or not then return hours to pick back up. This should be fully disclosed upon buying. They were not helpful or understanding at all. Never buy an Epson product again.

Printer works, but does not link properly with phone. It takes considerable time to link with either a phone or a desktop. It also requires you to manually flip paper for a double sided document. Very frustrating and impossible if you are copying a larger document with a number of pages. I am now looking at buying another product from a different company. This one was not worth the well over $400 I spent. Product is an Epson ET- 2811

Hi,

Please look into the case as it was not resolved. Case # CAS-28914-G1D0 and 230120-000290
The Epson Scan smart (Epson ET 2850) was advertised to work with Windows 11 but not for my laptop. The Epson support just gave up and give me no solution. I paid almost $500 for this product and I get this kind of software/support/product.

Please help escalate this to your software developers to see the issue.