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522 questions from our users

Leanne S.

Leanne S.asked

WM7

I am using a Euromaid wm7. I had it on a daily express wash, but paused it after a few seconds to add something else. When I tried to restart it, nothing happens.



I have tried unplugging the machine, turning to cotton and turning on again.

The display is showing c on e

3 answers
Euromaid
Mitch H.Euromaid

Hi Leanne,

sorry to hear, please give us a call on 1800 444 357 for our customer care team to assist :)



Georgia
Georgia

Hi. I have a WM5 with the same issue. How did they fix it?

Euromaid
Rachel A.Euromaid

Hi Georgia, Please contact our customer care team on 1800 444 357 and they will be able to assist you further. Alternatively you can email us at [email protected]

Ellen J.

Ellen J.asked

WM5 / WM7

How do u get my washing machine to beep when its finished??

1 answer
Euromaid
Mitch H.Euromaid

hi ellen,



please give our customer care team a call so they can assist 1800 444 357 :)

Ellen J.

Ellen J.asked

WM5 / WM7

Hi how do I get my washing machine to beep when its finished?

No answers
Taniesha R.

Taniesha R.asked

WM7

Hi,
My washing machine WM7 is displaying the water intake cut off each time I attempt to use it.
Is there any way of fixing this?

1 answer
Euromaid
Mitch H.Euromaid

Hi Taniesha,

sorry to hear, please give us a call on 1800 444 357 so we can help :)

JJR

JJRasked

WM5 / WM7

Hi the installer just admitted that he forgot to take out the Styrofoam, and I've used the machine? Would there be issue with.machine now? What do you recommend I do?

2 answers
Mylo N.
Mylo N.

As long as you manage to get all the foam blocks out, it should continue to work fine. If not, contact the Euromaid help desk.

JJR
JJR

Mylo! Thanks you were right about the styrofoam, I asked for a replacement machine! Thanks again!!!

JJR

JJRasked

WM5 / WM7

Hi I just bought a wmfl55 and it squeaks loudly when washing, what can be done?
Thanks

3 answers
JJR
JJR

Like something is loose also

Euromaid
Mitch H.Euromaid

Hi JJR,

sorry to hear, please give us a call on 1800 444 357 to discuss :)

Mylo N.
Mylo N.

There is almost certainly some styrofoam from shipping still lodged underneath - probably directly under the door. Look for a red ribbon to pull it out.

JJR

JJRasked

WM5 / WM7

Hi my WM5 is 3 years old, it now will not wash or spin, it fills completely normally and sounds like it's working fine but the drum does not move ..

2 answers
Euromaid
Mitch H.Euromaid

Hi JJr,

sorry to hear please give us a call on 1800 444 357 to discuss :)

JJR
JJR

Hi I just called and was asked to leave my number for a callback..thanks

Alan

Alanasked

WM5 / WM7

WM7 washing machine. When switched on, water continuously fills and flows straight out the discharge hose. Have tried turning off overnight, setting dial to cotton, turning on, holding start button for 30 seconds - nothing happened. At times, the display shows 'END' but the water is still running. When I turn of the power, the machine stops filling.

5 answers
Euromaid
Mitch H.Euromaid

Hi Alan,

sorry to hear, please give us a call on 1800 444 357 to discuss :)

Tes A.
Tes A.

I have the same issue. Did you get to fix it?

Alan
Alan

Sorry to convey bad news - repairman said it was logic board failure - cheaper to replace washer than to repair!

Gary S.

Gary S.asked

WM7

The Start button on our washer broke today after 3 years rendering the machine useless? Is there a simple work around to change which button starts the cycle or even replace the button?

Thanks

2 answers
Euromaid
Mitch H.Euromaid

Hi Gary,

Sorry to hear, please give us a call on 1800 444 357 to discuss :)

Kayla P.
Kayla P.

Hey Gary did you manage to get this fixed? Got the same problem...

Cheers

Owen H.

Owen H.asked

WM5 / WM7

How do you activate the 'Quick Wash Function'?
I press the button and nothing changes!

1 answer
Euromaid
Mitch H.Euromaid

Hi Owen,

sorry to hear, please give us a call on 1800 444 357 so we can walk you through it :)

Kaycee H.

Kaycee H.asked

WM7PRO

Has anyone had their door seal warp? Ive had the machine just over 1 year and the water runs from the bottom of the door all over the floor and then I have to do an extra spin rinse to get the water fully out of the drum. Thanks!

1 answer
Euromaid
Mitch H.Euromaid

Hi Kaycee,

sorry to hear, please give us a call on 1800 444 357 so we can discuss :)

Damo

Damoasked

WM5

I have accidentally unscrewed the door lock and it has dropped into the machine. Is there a way to retrieve it so that it can be fixed ?

1 answer
Euromaid
Mitch H.Euromaid

Hi Damo,

please give us a call on 1800 444 357 to discuss :)

Kakky

Kakkyasked

WM5 / WM7

I've had this machine for 5 months and it has DOUBLED my electricity bill. It's using power when it's in Standby ($6 a night if I leave it on, 3kwh/hour) and when it's running it costs me about $3/load. It's connected to the hot water tap. Makes no difference in the cost if I connect it to the cold tap. Any advice???

1 answer
Euromaid
Mitch H.Euromaid

hi Kakky,

sorry to hear, please give us a call so we can discuss over the phone :)

Luke M.

Luke M.asked

WM5 / WM7

I have WM7 it stops filling during the rinse cycle then displays a little tap picture. And the wont do anything. What causes this.

5 answers
Euromaid
Mitch H.Euromaid

Hi Luke,

sorry to hear, please give us a call on 1800 444 357 to discuss :)

Jasmine S.
Jasmine S.

what was the work around for this??? same thing is happening to me on my WM5 V random only just started this past week and its driving me insane!!

Euromaid
Mitch H.Euromaid

Hi Jasmine,

sorry to hear, please give us a call on 1800 444 357 to discuss :)

Stacey V.

Stacey V.asked

WM7PRO

Heya! I recently triggered the excessive foam absorption system. I'm just wondering if there was a program that allows me to drain the water without spinning the machine as when the water is moved it gets all foamy again. Sadly the manual can't tell me. I've tried selecting the spin+drain programme and used the spin adjuster to put it to no spin but it still spins it and foams up the water again. I want to avoid manually draining it as I live in an apartment.

1 answer
Euromaid
Mitch H.Euromaid

Hello Stacey,

Please give us a call on 1800 444 357 so we can discuss :)

gerta

gertaasked

WM5 / WM7

I've got an Euromaid wm8 washing machine which I am very happy with. What bothers me is the long waiting time after the load is finished. Can I disengage the 3 minutes it takes for the unlocking of the door?

2 answers
Euromaid
Mitch H.Euromaid

Hi Gerta,

unfortunately for safety reasons it can not

gerta
gerta

Thanks Mitch, I thought so.

Peter

Peterasked

WM5 / WM7

Hello.

I have a WM7 which was purchased 2 years and 1 month ago. This weekend it seems to have stopped working. The cycle will not finish. I have tried unplugging. Draining water. Unplugging and resetting over night and its started again but will not spin and drain water.

Its just over 2 years old and has not had a problem before. Will Euromaid honour the warranty on this?

Thanks.

1 answer
Euromaid
Mitch H.Euromaid

Hi peter,

please give us a call on 1800 444 357 so we can discuss your options over the phone

thanks

Miichael

Miichaelasked

WM5

Hello, the machine stopped working with the timer stuck on 1.28 mins to go. Is the electronic board replaceable ?

2 answers
Mylo N.
Mylo N.

The only time mine ever stopped that was when the water pressure dropped. Check your input taps and also the filter drain down at the bottom front of the machine first.

Euromaid
Mitch H.Euromaid

Hi Michael,

its easier if we speak over the phone, please give our team a call on 1800 444 357 to discuss :)

Sandra F.

Sandra F.asked

WM5PRO

Have just brought this machine and I’ve tried the drum clean before first use and it won’t do anything. Doesn’t light up. It’s on the on/off programme selection knob and pressed auxiliary button for 3 seconds nothing happened.

1 answer
Euromaid
Mitch H.Euromaid

Hi Sandra,

Sorry to hear, please give us a call on 1800 444 357 so we can assist :)

Samantha Green

Samantha Greenasked

WM5PRO

The washing machine has all of a sudden stop switching from wash cycle! It will not drain, and is not even attempting to drain, it just keeps spinning the water around. I can’t clean the filter without the whole washing machine of water pouring out either, like it did with the clothes! It is just not draining at all.

1 answer
Euromaid
Mitch H.Euromaid

Hi Samantha,

sorry to hear, please give us a call on 1800 444 357 to discuss :)

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