Omega Altise Brigadier OABRFLPBM (LPG, Black Marble) Questions & Answers
- MPNs: BRFLPBM and OABRFLPBM
my everdure does not have push down buttons, it has a touch screen on top,,,it keeps turning itself off after about 10 minutes and the message on the screen says 'Flame fail, press reset' NOTE it is a bayonet heater
Good morning Angie B, Could you please contact our customer service desk on 1300 739 033 and one of our friendly staff will assist with your enquiry. Thanks the team at Altise.
Hi, I just bought a Brigadier 7 burner 2 days ago. It takes forever to light up the heater. It turned on after many attempts last night. I have tried today but it just won't turn on. Wondering if there's something wrong with the heater? Thx
Is you gas connection turned on correct? maybe gas connection needs blowing out that can be done by using vaccum. other than that take back to store for a different heater swap over, Ive never had a problem & feel this is best gas heater ever had .
Hi there,
Please call our customer service desk on 1300 739 033 and one of our friendly team will assist with your enquiry.
Thanks the team at Everdure.
I recently bought a second hand heater, the heater worked great for a week then when I went to turn it off I saw a tile that was black and that the tile next to it was starting to go black is this dangerous how do I fix it do I still use it ?
Let me first say I'm not an expert in gas heaters however after 3 years my tiles are still white. It sounds like the tiles are building up a carbon deposit (similar to soot in a wood fire chimney). If...
Read more that's what is happening, air could be mixing with the gas so possibly when you moved the heater from the old owner to your house you knocked the tiles loose. Again, I'm not an expert in gas heaters but if it was me I'd look in the local area for a heater service centre or a mobile repairman and have the heater checked. When the heater is lit there should be an even orange glow across all the tiles. If these black ones have a different coloured heat or are flickering I wouldn't use it until an expert checked it. Remember you are dealing with a mixture or flames and gas, that can be an explosive mixture if it goes wrong, it just isn't worth the risk. Get a proper professional to check the heater.Good morning,
Please contact our customer care team on 1300 739 033 and they will direct you to your nearest service centre to arrange a repair. If the heater is giving off a burning smell please do not use it. ...
Read more Thank you.
Sorry, we did not purchase the Brigadier because of the minimum size room requirements. I would certainly recommend a professional before using the heater again.
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