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Fanaway Evo1 Prevail Questions & Answers
56 questions from our users
Richardasked
Hi
Evo 1 the fan operates fine on high but has no low speed. There is no remote fitted, operates from hard wired controls on the wall. Please advise the likely fault with this fan unit. I am a electrician by trade abd would like to know if this fault can be repaired.
Thnks
No answers
Hugh B.asked
My eco 1 fan away has developed a wobble on setting 1, switch to 2 and it seems to steady considerably, wondering how to rectify this
2 answers
Customer S.Fanaway
Hi Hugh, I would suggest you look at the screws holding the fan to the ceiling to ensure they are tight and that the mounting bracket is tight, not loose in the ceiling. The blades may need readjusting, if you PM us at [email protected], we can provide instructions on blade replacement/placement, Debbie - Fanaway Customer Service
Thanks will investigate further.
Martin B.asked
I recently purchase an EV01 LED fan. It was installed by a Beacon Lighting recommended Electrician. The problem is that the fan turns itself off after running for a while. This is very evident at night when the fan is left running all night. Is there a timer in the fan that will turn the fan off after a certain time?
Thank you
Martin
1 answer
Customer S.Fanaway
Hi Martin, the included remote has a set of dip switches and somebody near by may have the same number set on their fan & remote and this is turning your fan off. Please change your 4 numbers to match in the remote and the receiver unit found in the canopy. If you would like the operating instructions on how to do this, please email us: [email protected]
Regards,
Gaile - Beacon Customer Service
VintageDomasked
Why didn't anyone tell me that you need TWO people to clean the blades when I bought the fan. I live on my own and there is no possible way for me to be able to clean the blades properly.
No answers
VintageDomasked
The light has stopped working. I thought it was the tube, so I bought a new tube. Installed it and it didn't work. Took the tube out of the other Evo1 Prevail that was working and put it into this one. It still isn't working. The fan does work, just not the light. Please help
5 answers
Customer S.Fanaway
The issue could be to do with the ballast, which is the part in the middle of the light fitting that gets attached to the tube. You can get a new ballast at your closest Beacon Lighting store. Debbie - Fanaway Customer Service
Could be doesn't fill me with confidence. If I buy a new ballast & it still doesn't work, can I return the ballast?
Customer S.Fanaway
Without having an electrician diagnose the issue it is hard to say for certain. I'm 90% sure that it would be the ballast that would be the problem, however please speak to the store regarding if you can return the ballast if it isn't the issue. regards Amber - BL Customer Service
pedroasked
I have been to Beacon Lighting where i bought my EVO1 Prevail fans with the circular fluro's several years ago, the fans are still working great but the defuser has turned very yellow and i would like to replace them. Beacon have asked the relevent parts people who said they need an item number, i can't find a parts list for this model, can you help. Pete
3 answers
Customer S.Fanaway
Hi Pedro, Thank you for your message, On top of your fans motor hosing or inside near the ballast there should be a 6 digit SKU number starting with 210. If you take this number into your nearest Beacon lighting store they will be able to locate the part you need and they can find out the costing and availability for you.
Regards - Amber BL Customer Service
I thank you for your prompt reply, not 2 hours after contacting you i received a message from my local Beacon store to say my parts were ready to be picked up. Seems like i spoke to the wrong assistant in store. All good now, thanks again. Pete
Customer S.Fanaway
Hi Pedro, Thank you for the update. Glad it is all sorted for you.
Regards Amber - BL Customer Service
CAMILO ANDRES R.asked
I have a fanaway evo1, recently led lights are turning off after a short period of work, what could be the problem?
1 answer
Customer S.Fanaway
Hi Camilo, the issue could be to do with the driver. Please contact our Warranty team on 1800 602 243 to get this looked at, Debbie Beacon Lighting Customer Service
Carol Basked
I have recently purchased the fanaway EVO1 LED and had it installed by licenced electrician. I turned it on last night and after about 3 hours it the fan shut down. This has now happened twice, is there a setting that needs adjusting or is it faulty?
1 answer
Customer S.Fanaway
Hi Carol, thank you fro your message. Here is the link for the Warranty form to be completed https://www.beaconlighting.com.au/warranty-claims.html. Once completed this goes through to the Warranty team and they will be in contact with you directly regarding the fan. Alternatively, please send us an email with your contact details to [email protected] to discuss this further. Regards, Emina - BL Customer Service
Bruce Wasked
I have a fanaway EV01. The remote controller has failed again which means a new controller. $100 plus electrician $150 plus.Can the wall control unit work if installed when the controller is not working??
1 answer
Customer S.Fanaway
Hi Bruce, it will depend on the version of EVO1 fan you have as to whether you can use a wall controller. If you have one that has a fluoro circular tube as a light, then you can use a wall controller, the remote would have be disabled fully. if you have one that has a LED light with a remote where the light dims from the remote, then a wall controller cannot be used. if you have any further questions, please PM us at [email protected], Debbie - BL Customer Service
Mingasked
I am wondering if any LED could be replaced. It is because the Luminous level is not good enough. Original is 40w rated LED.
2 answers
Customer S.Fanaway
Hi Ming, the LED light in the Fanaway Evo1 cannot be replaced. This has a great light output of 2200 lumens, Debbie - Beacon lighting Customer Service
Thanks a lot. Any possibility that Fanaway could offer upgrade kit to enhance the light level? It seems the current light level may not be satisfied. Many thanks.
Neilasked
Hello
We have an EV01 in our bedroom and for the third time in 8 years the remote doesn't work for all functions - in this case it is the fan operation. Th light function still works. This is really annoying as it wasn't a cheap fan/light and each time we have to buy the remote/receiver kit for around $85. What are our options please?
1 answer
Customer S.Fanaway
Hi Neil, the only other option you would have is not not to use a remote at all and use the fan wall controller that was originally supplied with your fans when you purchased them as fan remotes are great for ease of installation and easy to use however they can be prone to powers surges/changes which can cause the receiver unit to fail and need replacing. There are fan remotes that retail for $79.95 that are made to help protect against surges however they will not entirely fix the issue that can happen with remotes. Debbie - Beacon Lighting Customer Service
Ken Yasked
I have 3 EVO1 Fanaway fans with remote controls. Each fan is on a seperate fan dip switch setting so each room can be controlled seperately.
The owner of the Apt below us (1 floor, concrete slab) just recently installed the same/similar fan.
Now when they turn on their fan, it turns on 1 of our fans.
Can her fan be adjusted to a fourth dip switch setting? Or is there any other ways to fix the problem?.
1 answer
Customer S.Fanaway
Hi Ken, one of you w ill need to change the DIP switches to another frequency, this needs to be done on the remote receiver and also transmitter. The transmitter DIP switches can be found behind the batteries on the transmitter and you will see the same DIP switches on the receiver unit which is housed in the canopy of the fan, Debbie - Beacon Lighting Customer Service
Stede Basked
I have two Evo1 fans. The lighting domes have discoloured.(turned yellow) Are new domes available..?
3 answers
Customer S.Fanaway
Hi Stede, thanks for posting your question. All spare parts enquiries need to be made through your local Beacon Lighting store where they can advise on an availability and costing. David - BL Customer Service
I have had my Fanaway Evo 2 for 3 years without any discolouration so haven't needed to buy another dome. However I'm sure they must stock them.
I have enquired at the Kotara Beacon Store a week ago and was told they would get back to me.....still waiting!!
Kathasked
We installed our EV01 2 days ago and find it way too bright. Considering it is called a ceiling fan with dimmable and colour shifting LED light, we thought we could dim the light. Is there anything we can do?
2 answers
Customer S.Fanaway
Hi Kath, there are 2 types of Fanaway Evo1, one that comes complete with a remote control and one that you can purchases a remote separately for. if you have purchased the one complete with the remote, then you can dim the light via the remote by pressing the light button down and it will slowly dim. If you have have purchased the one which comes with a wall controller ( remote sold separately), then you would need to dim this using a wall dimmer, which your electrician would need to install. If you look at your receipt and find the SKU number ie something like 211036 and PM us at [email protected] this information, we will be able to advise which fan you have and how the dimming can be achieved. Debbie - Beacon Lighting Customer Service
Thank you so much! This isn’t in the instructions and we didn’t realize we had to hold down that button to dim the light. Thank you.
Skie Lasked
The LED has gone in my fan how do I get a replacement?
2 answers
Customer S.Fanaway
Hi Skie, all of our fans have at least a 2 year warranty on them so if you call our Warranty team on 1800 602 243, they can arrange a service call for you. if outside of the 2 years then replacement parts can be sourced through any Beacon lighting store, you just need to inform them of the exact model you have to be sure you receive the correct part, Debbie - Beacon Lighting Customer Service
As Beacon Lighting is the sole distributor of this product - unfortunately, any replacement parts and costs are thru them.
Deeasked
I have a Fanaway fan that is about 7 years old. The light stopped working last week so I bought a new globe from Beacon but after installing this the light still isn’t working.
Do I need a specialist Fanaway electrician to look at and repair this product or will my regular electrician be able to work it out?
1 answer
Customer S.Fanaway
Hi Dee, if you use a circular fluorescent globe in your Fanaway, I believe all you will need is a new ballast. If in Australia, you can get these through any Beacon Lighting store, you will need to tell them if it for a 40 or 55W Fanaway. If you do not already have a "plugin" type ballast, then your electrcian can swap this over for you. If it is "plug-in", you can do this yourself, Debbie - Beacon Lighting Customer Service
Guyasked
I have a fanaway euro1 which is just over 2 years old, recently the led light has stopped working which is the only light in the room.
Is this something that can be easily fixed by a licensed electrician?
could you please forward on the fanaway service agents from adelaide.
Thank
3 answers
I would try a new globe for starters. Only call the electrician that installed it if that didn't fix the problem. Hope that will help you. Cheers
Customer S.Fanaway
Hi Guy, the driver for this light can be replaced and this can be purchased through your closest Beacon Lighting store and it can be easily replaced as it is a plug in unit so you should be able to do this yourself. If you have any further questions, please PM us at [email protected] . Debbie - Fanaway Customer Service
As a qualified electrician I am surprised Beacon Lighting is advising their customers to do electrical work for themselves. I have had fanaway fans for 8 years and have had to change the electronic ballasts in them twice. Unfortunately I have four of them so its been an expensive exercise.
The earlier versions had issues with the type of material the diffuser was made from and I have had to endure unsightly yellow diffusers that should have been white. They went yellow within twelve months. I priced replacement diffusers and it was going to cost 600 dollars to replace them. ......I dont think so. Never again. And I woldnt recommend them to anyone.
Margasked
Evo1 model fan. Remote light comes on when buttons pressed but remote will not turn off nor adjust fan speed, only way to turn it off is the mains power light switch. Any suggestions?
2 answers
Hi Marg Has the fan been working fine up till now? If it has been working fine try a new battery in remote making sure you have the battery in the correct way. If it has not worked properly from day one get your electrician back. Cheers
Customer S.Fanaway
Hi Marg, from what you are saying, it appears that the receiver unit of the remote has failed. It also appears that the fan has been installed no in accordance with the installation instructions as there should be an isolation switch on the wall nearby so that the power can be turned off if the remote fails or the fan needs to be worked on. If the fan is less than 2 years old, it will be under warranty as long as it has been installed in accordance with the installation instructions, Debbie - Beacon Lighting Customer Service
Caitasked
Can the rod be shortened? We have 250cm ceilings and the product specifications indicate the height is 370mm which will not allow the 210cm clearance
1 answer
Customer S.Fanaway
Hi Cait, unfortunately the rod that is supplied with this fan cannot be shortened as it will disrupt the airmovement and the performance of the fan will not be the same, Debbie Fanaway Customer Service
DMHasked
I recently bought this fan in new Zealand but it does not have the option to change the color to cool day light is there anyway this can be done as all the lights in the house are cool daylight so this is standing out like a sore thum?
2 answers
Customer S.Fanaway
Hi DMH, without knowing the exact Fanaway you have purchased in NZ, I cannot say for sure. Lighting Direct in NZ do sell a Fanaway EVO1 with LED light that you can change the colour of the light by a flick of the switch located on the LED light module. it would best to ask Lighting Direct directly on which model you have purchased and whether you can change the colour, Debbie - Fanaway Customer Service
Hi. I am so sorry but I left all the details re the fan to the installation electrician. If the fan lasts long enough it would seem that the light globe would eventually need replacing, so one would presume that u could insert a different globe. Good luck
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