Fanaway Evo 1 / 2 / 3
- ✓ Verified company
118 reviews · Statistics
- See all reviewer photos
Reviews
Horrible product
Evo2 EndureThis stopped working in an year. It's in our pergola. Only switched to "show off" few minutes when friends come over. I can assure you that it's a cheap product sources from some Shanghai factory and sold to a hapless customer.
I regret every day about this purchase. Reading other reviews comforted me, because I didn't end up in a hospital
absolute junk
Evo1 Prevailbroke soon after receiving and customer service is completely unbelievably ignorant,useless and full of lies BEWARE dodgy af
... Read more
Hi Steveo, I am sorry to hear your Fan is no longer working. If this is warranty still, please see the link for the Warranty form to be completed https://www.beaconlighting.com.au/warranty-claims
Once
... Read more completed this goes through to the Warranty team and they will be in contact with you directly Kind regards - Haylee -BL Customer Service
FAN? AWAY ->
Evo 1 / 2 / 3We sadly have 5 fans & ALL have been let down by dreadful light drivers! Cannot overstate the inferior quality of this key component. What else to do but alert you, CHOICE & Consumer watch dog…
Hi Jen, I am sorry to hear this. Can you please email [email protected] with your best contact details and your state, and I will pass this on to the state management team. Kind regards - Haylee - BL Customer Service
Very concerned reading these reviews
Evo1 PrevailI purchased 2 x EVO1 prevail fans a few years ago which ended not getting installed due to COVID etc. I am now ready to have them installed however very concerned in what I have just read in these reviews. Blades coming off, LED not working. Concerned I have had these fans for a few years, not installed that I am going to pay money for an Electrician, plus the price of the fans, I am going to have Blades flying off which sounds very dangerous. It seems I now have no where to stand and hoping issues raised in all the reviews does not happen.
Hi Megan, Thankyou for your enquiry. Can you please send an email through to [email protected] with the above information you have supplied, and also your best contact number and email add
... Read moreress so we can have a representative call you. Kind regards. Haylee - BL Customer Service
Find out how Fanaway Evo 1 / 2 / 3 compares to other Ceiling Fans
Know better, choose better.
Dangerous product..Beware!
Evo2 Endure2nd Fanaway fan,blade snapped and flew across the room landing on our dining room table..Unbelievably no one was hit!
This the second Fanaway we've had..first one replaced with same problem,which keft a big gouge in our kitchen wall.
So dangerous, how these haven't been recalled and discontinued is beyond me,Avoid at all costs!
Author stated being incentivised for this review
Hi Tonia, I am sorry to hear what has happened with your fan. Please contact us at [email protected] with your best contact details and purchase date so we can look into this further. Kind regards Natasha BL Customer Service.
No replacement diffuser available
Evo1 PrevailI purchased 6 of these light fans. The covers are very yellow so I travelled to the nearest Beacon store to see about buying replacement covers. I was told they needed a SKU number for the part. There is no SKU on these lights only a model number. Its very disappointing to be told that the florescent tube turns the cover yellow and it can't be changed so after buying 6 of them they all need to go in the bin. I feel very ripped off and this should be a recall issue if new parts can't be offered and the lights are rendered useless because of the combination of the florescent tube and the plastic!!!!
... Read moreHi Susan, I am sorry to hear of your issue with your fanlight diffuser. We do not have any spare diffusers for the older style fluorescent fan light as we haven't sold these for many years. Can you DM
... Read more us at [email protected] the issue you have as well as your name, state you are in, and contact detail including phone number so we can get a representative to contact you to see if there is a solution we can offer for your issue, Debbie- Beacon Lighting Customer ServicePleased to say we were able to get new covers for our fans and we are rewiring to LED so it doesn't happen again
Malfunctioning LED lights
Evo1 PrevailI bought 2 fanaways which were not immediately installed as we were renovating. When installed the light malfunctioned and turned itself off and on and then stopped altogether. I sent a message to Fanaway about the fault - NO REPLY, I went back to the Beacon Lighting store I bought it from who told me to go to Middys electrical. Middys told me to go back to Beacon Lighting. Fan is fantastic I just keep bumping into things in the dark. I have a second uninstalled Fanaway for a yet to be renovated bedroom. Not intending to install it as they are crap. Beacon lighting and Fanaway service are also crap.
... Read moreHi Lindsay, I am sorry to hear this
If you contact our warranty department by filling in the following form: https://www.beaconlighting.com.au/warranty-claims
or calling them on 1800 602 243, they can
Avoid the EVO range at all costs
Evo 1 / 2 / 3Terrible. We have had nothing but problems with Fanaway EVO fans. The lights failed to function after one year. Beacon originally honoured their obligations and sent out a technician but we continue to have problems. The lights don't work when you want them to and then turn on randomly in the middle of the night. This is less than ideal when you have sleeping babies in the house! Beacon sent out replacement parts and told us we had to install them ourselves. The replacement parts did not fix the problem and Beacon are now denying any responsibility for the product which is clearly defective. Stay away!
Hi Liam, I am sorry to hear about these issues with your fan. Can you please email us your details, ie name, contact number and store you purchased from to [email protected] and we will ge
... Read moret a representative to contact you, Deborah - Beacon Lighting Customer ServiceHi Deborah. I purchased the fan at Beacon Bankstown, Lisa in your warranty department has all my details. She told me the defective product is out of warranty which is why I am so annoyed. She doe
... Read mores not seem to be familiar with the Australian Consumer Law. In light of the price paid, I think it is reasonable to expect a fan/light last more than 2 years.Hi Deborah
I received a call from your warranty team today. They repeated their claim that the defective product is out of warranty. I read the following quote from Beacon's warranty claim form:
... Read more "Beacon products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to replacement or refund for a maior failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure." Are you able to put me in contact with your legal department or someone else who is familiar with the Australian Consumer Law?
Recall this product!
Evo1 PrevailDo not purchase! Blades snap off whilst in use. 2 fans and 2 near misses. Left a nice slice thru the wall. Lucky it wasn't someone's head! Will now be replacing the other 5 in my home before someone is seriously injured!
Hi Kerry, I am very sorry to hear about the issue with your fan. Can you please email us your details, ie name and contact number to [email protected] adn I will get a representative to call you, Debbie - Beacon Lighting Customer Service
Find out how Fanaway Evo 1 / 2 / 3 compares to other Ceiling Fans
Know better, choose better.
Fan turns off or lights turn on - multiple times during night.
Evo 1 / 2 / 30% satisfaction.
We paid money to install tis fan
And now we will have to pay to uninstall to bin it.
Never going to buy from beacon lights again. K
Hi Preet, thank you for your message. I am sorry to hear there is a fault with your fan. In all cases, we do recommend the items to not be uninstalled and removed until they have been checked by a lic
... Read moreensed electrician. If your fan is still under warranty, please follow this link to submit an online warranty claim. They will be in contact with you directly to discuss the fault further - https://www.beaconlighting.com.au/warranty-claims Alternatively, we do also do have preferred electricians that work in and for our stores, that can be of assistance. Please see details via this link - https://www.beaconlighting.com.au/electrician-finder If you would like to discuss this matter further with us, please send us your contact details to [email protected] and we will do our best to assist you accordingly. Regards, Emina - BL Customer Support Team
buyers beware
Evo 1 / 2 / 3Fan power was good, loved it until the blade flew off during operation. Could have easily decapitated someone. Now terrified to turn it on for the ones I bought last year for my kids bedroom. Item should be recalled.
... Read more
Hi, I am sorry to hear about the issue with your Fanaway. We do stand by this product and if you could PM us at [email protected], we will get a representative to contact you directly on this matter, Debbie - Fanaway Customer Service
Dangerous product
Evo 1 / 2 / 3This product is extremely dangerous.
2 years ago we had a Blade brake off and imbed itself into our bedroom wall. Beacon replaced the unit.
A few weeks ago the same thing happened! This time the blade hit the wall and fell on my sleeping partners head leaving a massive cut. This is not good enough and the product should be recalled.
Hi Chris, thank you for your message and sorry this has occurred. So that we can action this accordingly, please send us an email to [email protected] with your contact details. We will wa
... Read moreit for your message. Regards, Emina - BL Customer Support TeamFind out how Fanaway Evo 1 / 2 / 3 compares to other Ceiling Fans
Know better, choose better.
Blade snapped off while in operation
Evo1 PrevailThis fan was installed when we built the house in 2009 since then we have replaced the bulb numerous times then the transformer needed replacing and just 1 week ago while on fan speed was on 1 (the fastest) the blade flung off and took a chunk out of the corner of a wall 4 metres away! Why has this product not been recalled yet by beacon!! I would like action taken on this fan before it causes serious injury.
... Read moreHi Lisa, thank you for your message and im sorry this has happened.
Can you please send us your contact details (name, contact number and email address) to [email protected]
We will forward this to the correct team for urgent action.
I will not buy another
Evo1 PrevailI purchased two of these fans in 2017. Last year the light in my daughter's room started playing up - turning itself off and has now not worked at all for the last 2 months. The fan is fine - but it does not get used very much.
My electrician says it's the transformer, but when he tried to get a replacement has been told that replacement parts are no longer supplied for this product. He was offered another new fan at half price. They must be joking! Why would I purchase another of these?
Hi Janina, I am sorry to hear about the issue with your fan.
If you could please PM us at [email protected] with the details of the issue, your contact details as well as the state you ar
Blades snapped off.
Evo2 EndureAt first I loved this fan, we purchased 2 of them they looked and worked wonderful.
Yesterday however the fan blades just snapped off and catapulted through the air near missing my husband and myself.
What is more disappointing is beacons response, 'this is a good fan and that the reviews are not the norm' and hasn't happened often'. Really Beacon, that's your response? Terrible, it shouldn't happen once let alone many many reviews I read of happening all the time, is it going to take a serious injury before this fan is recalled? Will never recommend this fan or business to anyone ever again!
... Read moreResponse to review, had an immediate call from Brendan, very professional and appoligetic with the response to email. Warranty form promptly responded to and will be covered under warranty.
- Prev
- 1
Details
While the Fanaway Evo series of ceiling fans with clear, retractable blades sounds innovative and chic, reviewers discover it has a dangerous design flaw.
Potential to cause injury
At least six reviewers were in the room when the fan blade snapped off and fell to the ground. Sometimes the hurtling blade hit and damaged furniture or walls along the way. In one case the blade collided with a lamp in a child’s bedroom and then proceeded to hit her in the face, leaving her with marks and bruises.
Other reviewers reported these problems with the Fanaway Evo models:
- The fan often simply stopped working or slowed down to the point where it became ineffective
- The noise level was difficult to put up with, even with the fan on a low speed
- The casing/ underside of the light discoloured over time, becoming yellow
- Overall this was an expensive fan to maintain, as reviewers racked up bills to replace faulty remotes, receivers, ballasts and bulbs
- Once the product fell out of warranty, there was often no respite from the main retailer, Beacon Lighting.
 Fanaway Evo1 Prevail2.2(68) |  Fanaway Evo2 Endure1.9(37) |  Fanaway Evo3 Asymmetric2.5(4) | |
|---|---|---|---|
| Category | Ceiling Fans | Ceiling Fans | Ceiling Fans |
| Price (RRP) | $499 | $369 | $649 |
| Features | Lights and Remote Control | Lights, Remote Control and Timer | Lights |
| Number of Speed Settings | 3 | 3 | 3 |
| Power | 60 W | 60 W | 60 W |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) |
| Colour / Finish | White/Silver | Silver/White | Silver/White |
| Construction | |||
| Blade Material | Polymer | Polymer | Polymer |
| Number of Blades | 4 | 4 | 4 |
| Body Material | Metal | ||
| Blade Diameter | 1,220 mm | 1,220 mm | 1,220 mm |
| Release date | |||
Extra Information
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hi Padani,
... Read more Warranty team and they will be in contact with you directly Regards Amber - BL Customer ServiceI am sorry to hear your fan stopped working. Here is the link for the Warranty form to be completed https://www.beaconlighting.com.au/warranty-claims Once completed this goes through to the