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Another Rip offSydney, NSW
- 2 reviews
- 1 like
DO NOT USE THESE GUYS
So where do l begin. From the start they didnt fix the issues my hot water system had. Then when l complained that l still have the problem they said just said there is nothing we can do and they ran off. I was told to get another opinion on the issue in the form of a report and they will settle the dispute. Paid $200 to have a report done. Then 2 weeks later they just email back saying we did you a favour fixing it cheaply. What a joke all the other plumbers l call laughed at the fact these guys are still operating by riping customers off eapecially the vunerable. So be ware!!!!
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RosiesBossSydney, NSW
- 2 reviews
- 4 likes
Excellent
phone service excellent.
workers excellent, polite, efficient, excellent communication.
Jason and his off sider explained everything with patience and care. the work was done quickly,efficiently,and well.
The guarantee was explained well
We would highly recommend this pair of young men for replacing hot water heaters. Very happy and grateful customers
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Sisil
- 2 reviews
- 3 likes
Never Use This Company!!!
Disappointing!!! Never use this company!
Quotation no. 15019
Hot water tank had no temperature. Then I got them to visit me and they replaced the tempering valve at $430.00 + gst.
Then in two weeks my water tank started leaking on the top and they advised to replace the tank.
Using my emergency situation they quoted a price of $2,930.00 + gst to replace the rheem 250l water tank.
...Read more
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JimSydney, NSW
- 2 reviews
- 3 likes
Another person ripped off
Had blocked drain in sink told price questioned it as being excessive told was complex poured acid down and charge $1200 then had hide to offer $20 for 5 star review False and misleading be warned !!
They caused a leak and said it was our fault. Don’t use them or ask for refund
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Rip off people. Charge too much money
Rip of people for too much money. Never ever call them again. If any one reading this post please get someone else. I got rip off by $1150 for change small pipe. Labour spend only 1 hour, Guy call Jason, he scared us that if you not repair this asap premises flooded with water. And he change only small pipe which I saw on eBay for $25.00 & labour $100.00 & other charges add, the job is not more than $250 or maximum if they said provide life time warranty $300. but to charge $1150 that's completely rip off. People do not go with them. I am putting review every platform so we can save as much as people from this company call Fastway plumbing
2 comments
i know that but to pay $1150 for small copper pipe change it’s not cost that much or even not near by as well. There is not life time warrrenty kind of things. When time come you guys put some other t... Read more
erms and conditions. You guys are scared people and try to charge lots lots lots money. Whoever read this review please do not go with fastway plumbing I will try to as many as platform how you overcharge people and make fool people.Similar opinion? Write a review on ieatwords.com.au!
Fair n Balanced viewSydney, NSW
The Fastway to Pour your money down the drain!!
$1,257 to clear a drain and pour chemicals down after. Seriously the job took less the 30 mins. Unfortunately my wife had no idea on a fair price between $300 to $400. Based on the Customer feed back from others this is a company happy to pray on those without an understanding of market value. This job was straight labour and chemicals you can buy at Bunnings. This is an outfit of bandits with no care for the poor people they cross paths with. Expect to be handed a contract way above market and then have it used as an excuse. You fell for it so tough luck. Keep looking there are plenty of fair plumbing business you don't need this one.
1 comment
FastWay PlumbingFastway Plumbing
Good morning Fair n Balanced view,
Thank you for reaching out to us and I apologise you feel that way regarding the fixed set price. The fixed price was provided to your wife upfront before any works... Read more
commenced and our quotes are obligation free, your wife had the option to shop around for other quotes but approved for the plumber to carry out the service. As we charged on a fixed set price, regardless of how long the job takes, it is at a fixed set price. We provided you with same day service and all materials are not purchased at BunningsSimilar opinion? Write a review on ieatwords.com.au!
HOT WATER SYSTEM FIX
My hot water system was like warm and didn’t want to go with the other plumbers so I found these guys on google.
It was a quick job and now I have hot water again
1 comment
FastWay PlumbingFastway Plumbing
Good morning Anad,
Thank you so much for your fantastic 5 star review, we are extremely pleased to hear that you are happy with the service provided by the FastWay team!... Read more
Please do not hesitate to contact us on 1300 006 550 if you require any further assistance Many thanks, FastWay PlumbingSimilar opinion? Write a review on ieatwords.com.au!
Happy with the customer service
I was serviced by Jackson. He was a very professional and fixed my leaking tap on the spot. I would definitely recommend their service.... their price maybe not but it’s good to deal with a professional company.
1 comment
FastWay PlumbingFastway Plumbing
Good morning Inglewood8,
Thank you so much for your amazing and honest 5 star review, we are extremely pleased to hear that you are happy with the service provided by the FastWay team. Jackson is def... Read more
initely a customer favourite and he will be very happy you took the time to share your experience!Similar opinion? Write a review on ieatwords.com.au!
Good work fastway
My Flexi burst under the sink. I called and within 20 mins they were here. They were great and efficient and I went to my night shift without worrying about my house flooding.
1 comment
FastWay PlumbingFastway Plumbing
Good morning Johnny,
Thank you for your fantastic 5 star review! We extremely pleased to hear that the FastWay team were able to assist you quickly, efficiently and stress free!... Read more
Please do not hesitate to contact us on 1300 006 550 if you require further assistance. Many thanks, FastWay PlumbingSimilar opinion? Write a review on ieatwords.com.au!
TeeJayIllawarra, NSW
- 5 reviews
- 3 likes
- Verified customer
Expensive
The service was fine, but I just found out I got overcharged. $358 inc gst to change a inlet valve on a toilet for less then an hours work. Beware.
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Robbery
Over charge. Forced work on site without approval. Demanded payment. Did not leave premise until paid. Make sure you use HiPages before booking a plumber. Stay away from Fastaway Plumbing. They charge 6 times more than an honest hard working Australian plumber that you can find on HiPages.
1 comment
FastWay PlumbingFastway Plumbing
Good morning,
Thank you for reaching out to us. In regards to what you've stated in the review, in no way or form FastWay plumbing would commence with any work without your approval. We provide a fix... Read more
ed set quote for the works and being a C.O.D company as per terms and conditions payment is required upon of completion of the work.Similar opinion? Write a review on ieatwords.com.au!
BelindaSydney, NSW
Overpriced and poor customer service
Charged over $800 to unblock a toilet which blocked again a month later. Prices are extravagant and the company is just out to make money off customers. Poor customer service and will never use this company again!!
1 comment
FastWay PlumbingFastway Plumbing
Good afternoon Belinda,
Thanks for reaching out to us again. As per email an explanation of the fixed set price was provided to you before any works commenced, the quote was obligation free and also ... Read more
the plumber had discussed with you on what the cause of the blockage is and why the blockage is reoccurring, please refer to the email that had been sent to you today and we are sorry that we couldn't assist you any further.Similar opinion? Write a review on ieatwords.com.au!
Bad practice for tradies
Got charged for a simple clearing of a blocked drain adjoining two sinks. Do your homework before trying to get something done fast. They charged me $749.99 for a 15 min job that should have costed only around $100 max. They quoted based on a base pricing for pressurised pump and acid clean for two basins. I feel completely done over.
1 comment
FastWay PlumbingFastway Plumbing
Good morning Patricia,
Thank you for reaching out to us. I apologise that you feel that way with our pricing, however the plumber would've discussed on site with you that this would be the fixed set ... Read more
price before any works were commenced. We strictly charge on a per job basis and not by the time, also the price for $100 for 2 basins to be cleared does not sound realistic.Similar opinion? Write a review on ieatwords.com.au!
Mel Brown
- 2 reviews
- 4 likes
You can do much better than FASTWAY Plumbing
Fastway or Wilson Plumbing publish a box number, not their street address, I suspect to avoid irate one-time only clients from physically abusing them for their appalling work quality, exorbitant pricing and utter lack of ethical trading practices. Take your time, look around but avoid this bunch of crooks. M & H
1 comment
FastWay PlumbingFastway Plumbing
Good morning Mel,
Thank you for reaching out to us. Could you please contact the office on 1300 006 550 immediately to discuss this matter as I cannot locate you details.... Read more
Many thanks, FastWay PlumbingSimilar opinion? Write a review on ieatwords.com.au!
Prompt service
Good customer support, arrived on time, contractor very pleasant, job completed in a timely manner, problem diagnosed quickly then fixed quickly, left the site clean and tidy which was pleasing
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Marcel.GSydney, NSW
- 2 reviews
- 2 likes
Ripped off elderly woman
I was taken advantage of. Called for service for a minor problem that they said could not be remedied, but meantime discovered a dried up leak, told me it needed fixing and that the mixer tap could burst and should be replaced. I trusted them, they went for the parts and gave me a quote of over $1600. Being naïve about prices I accepted the quote because the guy was there and I was worried about flooding. Afterwards I decided to get other quotes based exactly on the work done. The highest was just over $1000. Endless correspondence in which I s...Read more
aid I would be reasonable and pay $1000 resulted in zero compromise apart from offering a small discount the next time I called them out. What a joke. I'd rather have a flood than use them again and they know it. That plumber saw an opportunity and boy, did he take it...and me!1 comment
FastWay PlumbingFastway Plumbing
Good Morning Marcel,
Thank you for reaching out to us once again. Firstly I would like to apologise that we both couldn't come to an agreement to have this resolved and thank you once again for givin... Read more
g me the opportunity to try and provide you with an outcome.Similar opinion? Write a review on ieatwords.com.au!
SaraSydney, NSW
Unscrupulous quoting practices - I do not recommend
Fastways came to fix a leaking pipe that had caused extensive flooding. The Fastway plumber gave a quote that was initially quite reasonable. We paid half the amount. He did say if it turned out to be a bigger job, they would re-quote and give us the option of proceeding. Fastway seemed to subcontract the job to another party. The second plumber took everything in the kitchen apart, including the kitchen cabinets, before then re-quoting. The re-quote was three times the original quote. Given the state of the kitchen, we were left with no option...Read more
but to agree. This kind of practice is unconscionable. After detecting the source of the leak, the job was actually quite simple, so I am left wondering why it cost almost $4000 to fix what turned out to be a simple leak. I do not recommend this company.Similar opinion? Write a review on ieatwords.com.au!
TamikaSydney, NSW
Expensive and horrible company
This company is a rip off and take you for everything they have. They also trade as Wilson’s plumbing and charge you an arm and leg and the owner is owner concerned about money and does not care about anything else worst company I have ever used .
1 comment
FastWay PlumbingFastway Plumbing
Hi Tamika,
Thank you for your review, I am extremely disappointed to hear about this. Are you able to provide me with a job number so I can investigate into this issue as I cannot locate your details in our system ?... Read more
Please give me a call on 1300 006 550 and ask for Tee Looking forward to hearing from you Many thanks, FastWay PlumbingSimilar opinion? Write a review on ieatwords.com.au!
All_StarSydney, NSW
- 3 reviews
- Verified customer
Outrageous Pricing - Be Warned!
We had an issue with one of the toilets in our restaurant - the flange connecting the pipe to the bowl had sprung a leak and when it was flushed a jet of water sprayed out the back. The job was booked 3.30 - 5.30. The plumber turned up a bit after 6pm. He initially quoted $481 excl GST which was ridiculous. He then requoted $374 incl GST - still ridiculous but I had to accept as it was a Friday night and we were full of customers. The job took 6 mins, the replacement part is $5.49 from Bunnings. I rang the following Monday to complain abo...Read more
ut the pricing but was told that nobody had ever questioned their pricing before and they don't price by time or materials but by the job done. The guy was not at all interested in addressing my issue he just spent the whole time justifying the cost by pointing out his overheads. Avoid this compnay at all cost!1 comment
FastWay PlumbingFastway Plumbing
Good Morning All_Star,
Thank you for your review. At FastWay Plumbing we offer upfront pricing and Same Day Service and include lifetime warranty on our workmanship.... Read more
We provided you the quote on site but you were under no obligation to proceed straight away. Are you able to provide me with a job number or your details as I would love to discuss your concerns. Looking forward to hearing from you. Many thanks, FastWay PlumbingSimilar opinion? Write a review on ieatwords.com.au!
PS Summer Hill NSWSydney, NSW
Clever marketing, cheap call out charge, what a rip off.
Very pleasant to deal with, punctual arrival of the plumber, he climbed on to my single story roof and checked out my solar hot water system. He looked for a few minutes and came down. He had taken photos of the leak and showed me, I had no idea what I was looking at. He then went to his truck to prepare a quote. Thats when I became worried over $9,000.00 to replace with a Rheem. I didn't accept the quote!
I rang around and eventualy booked Solahart at $4000.00 to do the same job!
3 comments
FastWay PlumbingFastway Plumbing
Good Morning PS Summer Hill NSW,
I hope you are well. Thank you for reaching out to us, I am extremely disappointed about your experience, are you able to provide me with a job number as I cannot loc... Read more
ate your details. I would love to investigate into this further for you.Invoice 133308
FastWay PlumbingFastway Plumbing
Thank you very much Peter. I will investigate into this now and keep in contact with you, please do not hesitate to contact us on 1300 006 550.
Many thanks,
FastWay Plumbing
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FastWay PlumbingFastway Plumbing
Good afternoon Kanjal,
Thanks for reaching out and taking my call today. As discussed with you over the phone, our fixed set price was provided to you upfront after the assessment. Our quotes are obl... Read more
igation free and you had the opportunity to advise our plumbers to leave the property and receive other quotes for the works. At first you decided to not go ahead with the quoted works and you were happy for the plumber to collect the call out fee, then after the call out fee was collected you had advised the plumber you urgently need it done. Due to the urgency of the job and the flood in the factory the plumber advised that he could commence with the works straight away which you were grateful for. You state that you found the part on eBay for $25.00, but no licensed/insured plumber will use materials from eBay. All of our materials are in fact purchased from a local plumbing supplier not eBay