Fisher & Paykel FabricSmart Top Loader Questions & Answers (page 3 of 6)

Is not a common problem, very seldom happens (more chance of a controller or inlet valve)

Possible faulty hot water valve.
if not, then temp sensor or controller.

No fuse.
If no lights/ tune when power turned on then controller faulty.
If lights/ tune but button not turn on then display controller faulty.

Depends which machine, each slightly different.
MAy have drain pump that overheats and cuts out, cools down and restarts, then cuts out again.
May take 3 - 4 washes to get hot enough to cut out.
When it cuts out wait and see if it turns on after 5 - 15 mins, runs for 10 - 30 seconds and cuts out again.

I am not a WM mechanic, I have a different model to yours, my model doesn't give fault codes in numbers. Sorry I can't help.

Need to select the size of the machine
the Controller can fit different sized machines.
Documentation with controller will tell you how to set the size.

Hi Aceking, how did you go with your machine. I have the same model number as your, and I think I need a controller board I was wondering where did you purchase your from and how much. Is it easy to put in (or fix) Thank in advance for your reply.

That is a different model to mine and in any case, I am not a washing machine technician.

Controller needs to be configured for the machine its in.
You should have received instruction on how to do.
Try F&P tech support.

Sorry Ima, have you checked the plug is firmly in the power point? If it's not that, you need at service person but whether you need help for the machine or an electrician I am not sure. Good luck

I only had this for a few months and did not have a need to clean the filter yet

There is no filter to clean. Sit back and Relax with a good book such as the machine's manual.

It depends on what options you choose for the cycle. I mostly use the normal cycle, which takes about 55 minutes.

Sorry can't be specific. It depends on what you are washing and what cycle you have chosen. To get an idea you could download the product manual. Having said that though even though it says 'xx' minutes to go you can be sure it will longer. Even my husband noticed this. You can't look at the display and think ok there is 25 minutes left and think it will be finished then - 5 minutes to hang out and you can leave the house in 30 minutes. You don't even know what part of cycle it's on - is it still washing, is it rinsing, is it about to go to next cycle?.... There was one load that had problems balancing to spin. Over and over and over again it went back to what might have been a rinse cycle and refilled and started from there each time. I didn't realise it initially the time but when I did I noticed the display went from say 13 minutes through to 7 minutes then it was 12 minutes to 6 minutes then 10 minutes as so on. I tried to figure out what the hell it was doing . What a bloody waste of time and water.... In the end I stopped it, moved the items around and just turned the knob to spin the items... The last F/P machine I had would try and rebalance without intervention from me and if it couldn't it would stop and beep for assistance...

Sorry can't be specific. It depends on what you are washing and what cycle you have chosen. To get an idea you could download the product manual. Having said that though even though it says 'xx' minutes to go you can be sure it will longer. Even my husband noticed this. You can't look at the display and think ok there is 25 minutes left and think it will be finished then - 5 minutes to hang out and you can leave the house in 30 minutes. You don't even know what part of cycle it's on - is it still washing, is it rinsing, is it about to go to next cycle?.... There was one load that had problems balancing to spin. Over and over and over again it went back to what might have been a rinse cycle and refilled and started from there each time. I didn't realise it initially the time but when I did I noticed the display went from say 13 minutes through to 7 minutes then it was 12 minutes to 6 minutes then 10 minutes as so on. I tried to figure out what the hell it was doing . What a bloody waste of time and water.... In the end I stopped it, moved the items around and just turned the knob to spin the items... The last F/P machine I had would try and rebalance without intervention from me and if it couldn't it would stop and beep for assistance...

I'm sorry if I've given anyone tge idea that I'm anything but a very happy F&P Washing Machine owner.

My review was to hopefully help people who are looking at purchasing this machine.

But I am unable to help with your technical problems, etc. I suggest you get in touch with the place you purchased from or F&P Customer Service.

Good luck: )

The machine thinks the lid isn't locked, even though it is.
To open lid, lift up hard. it will pop open.
The first thing I would try is another lid lock - It locked, but didn't tell the controller.

I'm sorry, I don't know the answer to this. When our was delivered and installed, the gentleman checked the level of the nachine. Ours stays in place and to tell you the truth, I'd hardly know it was spinning, it's so quiet.
Maybe check with the place you purchased it from to see if this could be the solution.
Good luck: )

Ensure the feet are evenly supporting the machine.
If so then the suspension has worn out and needs to be replaced.

Hi Darla, unfortunately I am unable to answer your question, as I haven't had this happen to me with our machine. I would ring their Support teamt on 1300 650 590.

Sorry I don't know. It's funny how it's leaking as the water is nowhere near the lid. Maybe the jam has effected the auto water level indicator and now it is overfilling? Try selecting the level manually.

Hi Dave, I'm sorry i'm not much help, I'm not sure what that means as It has not happened to my machine ( yet!!). It sounds like a generic code for machine being overloaded or a blockage. Try turning it off at the power point then turning on again. Here is the link to the website, https://www.fisherpaykel.com/au/support/expert-tips/how-to-videos.html. Failing that I think they have a help line you can call or the shop you purchaced it from.

No change in water level when draining.
Blocked pump - esp if you washed the pet blanket or mohair rug.
Kinked drain hose etc.

Try this - it will reset everything back to factory default mode.
On at power point, off at machine.
1. Press and hold the KEYLOCK and STARTPAUSE buttons together for 3 seconds. Three quick beeps
will be heard, indicating that the Option Adjustment mode has been entered. (The machine will show the
default setting for the cold wash temperature.)
2. Select the EASY IRON cycle.
3. The LED display will show rst. Press and hold the START/PAUSE button until the machine powers off to
reset the washer.
Let me know how it goes.

No fuse, most likely controller faulty - call F&P technician.

No fuse, just sorted my f&p fabricsmart. The motor contoll unit had blown. Make sure everything is unplugged etc. remove the lcd screen/ cover. Only 2 screws. Module is bright yellow/ orange. I took mine out. Take note or pics where all the wires go. Once you have the brightly coloured module out . Just pop the cover to have a look inside. DO NOT TOUCH THE CAPACITORS INSIDE !
the brightly covered cover will have burn/ scorch marks on the inside.
Just order a new one from f&p and refit new module.
Once turned on you will need to select the drum size otherwise fault code 9 keeps coming up. Hold down lifesyles and left arrow button after turning on. Select drum size and your good to go :)