Fisher & Paykel FabricSmart Top Loader Questions & Answers (page 4 of 6)

Sorry cannot answer yr question ... good luck

Controller needs to be matched to the machine.
Should be instructions included with the controller on how to select the correct machine size.

I had this same problem. Machine would say power cut every few minutes on the spin and rinse cycle then it wouldn't turn on at all. I had to get a fisher and Paykel service man to come in. $250 for the part + inspection. I believe it was the mother board and the water pump. Would be best to ring them. They said they is a rare problem, however that must be a lie because so many have reported this problem. Hope this helps

Thanks Brya still trying to sort it!!

replace the drain pump... it is overheating.

Hi penny, I have the 10 Kg model for about 3 months now but all the parts seem very sturdy to me but I am very positive that under new Australian consumer law you should get that repaired with no out of pocket costs. I would recommend to contact F&P directly rather than having to speak through a middle man (like good guys). Also when you speak to F&P make a point of the Australian consumer law and push really hard to get the job done. Remember "Angry customers get their job done sooner"!!! All the very Best!!! Hope the advice helps!!!

Thanks for the reply.
Because we bought it through the good guys I must approach them, according to consumer protection advice. We have approached the store supervisor, who always helps us out, and he will take it to the store owner. I'm sure the owner will get FnP to see reason.
The lower fins on the agitator flex a lot and easily get clothes (especially straps, long pants stringse etc) caught on them and are tricky to untangle. I think this hasnt helped.

The fins on the agitator are designed to flex, only have concern when they get cracks in them or break.
Anything with straps, strings etc should be washed in a clothing bag. Esp underwire bras.
If you have extended warranty, find out who with and contact them directly.
The extended warranty company (Lumley?) will get in touch with F&P or give you authorisation to get in touch with F&P and have it repaired under 3rd party warranty.

I found that this was because it couldn't spin rinse properly, as it has automatic fluff removal during final spin waste water that spits it out in the straight into waste pipe.
But because yours is so old may be this waste pipe is blocked? Hope this helps.

if it was me buy a new machine too costly to fix

Thanks

Drain pump overheating.

found this on the internet Fisher Paykel Washer GWL10 GWL11 Error Code 37 Fisher Paykel Washer Repair Tips

Disconnect power before attempting any appliance repair!
Fisher Paykel washer have one very common error code. This error code is 37. The display lights on fisher paykel washer will illuminate, each one represent a different numerical value. Fisher Paykel uses an auxiliary drain pump to pump the washer water out. Often times debris will become lodged inside the drain pump causing the error code 37.

Most times you can fix your fisher paykel washer error code 7 without parts. Start by tipping the washer back, the drain motor is in the front right corner. Remove the wires to pump and depress the tab on the side of the pump. Once the drain pump is twisted pasted the lock position it will drop down. Note when the pump is removed all water inside the washer will come out. Bail as much water as possible before drain pump removal, a pile of towels may also be handy. When the impeller on the drain pump doesn’t move the control senses this and will give the error code. Often times a small sock or undergarments will make it past the inner tub and down to the pump. Finding clothes stuck in the pump would indicate either overloading or not using a garment bag.

Fisher Paykel washer repair is simple, we know these units well and can assist you with any repair or review question you have. You can also speak with a Fisher Paykel appliance technician in our repair forums in the link below.

Fisher Paykel Washer Repair Forum

March 24, 2011
Posted by Matthew
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Tagged with: Fisher Paykel Washer Error Codes, Fisher Paykel washer repair, Washer Appliance Repair
14 Responses to “Fisher Paykel Washer GWL10 GWL11 Error Code 37 Fisher Paykel Washer Repair Tips”

talmadge sparks says:
March 25, 2013 at 2:37 am
I have a fisher Paykel intuitive ecosmart giving error code 37. The machine pumps most of the water out and says it is in spin cycle but it never spins. can hear it tying to slowly start to spin and eventually gives the fault code 37, also has an electrical burning smell. I think from the main motor. I removed the pump, found a couple of small bobby pins. Cleaned and re-installed butstill the same problem.

The manual states if you turn eco-active off it will do the complete wash at the selected temp...copy and paste......

f Eco-Active™ is
‘On’ the temperature will be lower for the second part of the wash. When Eco-Active™
‘Off’ is selected, the bowl will fill with the wash temperature selected.

Thank you the wash smart will not let you take the Eco - Active off... Hence the different between the two machines I am really disappointed with the wash smart as my husband is a farmer and clothes are always grotty... I have always had F&P top loaders and been really happy until now. I am might need to upgrade.

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Answers - mend, repair, fix
Found this on the web hope this helps
Error code 107
The Display Module has detected that the Motor Control Module has reset when it should not have. This can be due to a failure of the microprocessor or a power supply disturbance such as a mains surge or transient voltages, or any other source of electrical noise getting to the microprocessor.
This can be caused by a fault in the motor, drain pump, RPS circuit board, wiring or in the control module itself. You will need to get a service company to find & fix the fault. Just changing the module may not fix it. Check the other parts first.

Lincoln Appliance NZ
February 2009

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Hi Aussiechic, To deal with the fault you are experiencing. At the wall turn off the power and unplug for an hour. Then reconnect, turn on the machine. Touch and hold the "Power" button for 3 seconds. This should unlock the control panel. You should be able to rotate the programmes to "Easy Iron", hold the Start Pause for 3 seconds to reset machine. If you accidentally had items in the machine on a clean bowl cycle, run a rinse cycle. Best of Luck. If this doesn't work call 1300 650 590 for Fisher & Paykel. The Clean Bowl programme will light up on about every 100 wash cycles, expect this about every 3 months. As for the beeping and original fault, no idea.

Tried that, got it going again, but when I put it into the clean bowl cycle again, exactly the same thing happened again - it appears to me that because the clean bowl cycle uses hot water, the steam from the water affects the electronics and letting it dry out helps, but this is not a solution. It has not helped on this second occasion - it has now been two days since the malfunction and it's not working.

Controller, RPS, suspension.
Need a F&P technician.

Hi, I just had the exact same thing happen with my washing machine. Can you please tell me how you got this fault rectified?

Hi Wayne, I'm sorry I didn't realise it had a Demo mode. I'm not sure how to solve that problem. I hope you get it sorted though.

Demo mode? What demo mode...
Top load machines do not have demo mode - what is there to demo?

sco, I wonder if possible something to do with the water inlets, ie. you're setting a warm wash cycle but only have the cold water inlet open? Or there is some sort of blockage ?

Thanks JCMum12, Have both hoses attached and only use Cold Water and CW setting from day one and Yes agree it sounds like a Blockage hey and not sure where to start have disconnected hoses and checked unless something internal?

Fleur - I'd follow the advice of a technician, I've not encountered this issue. Hopefully you get it sorted soon.

I have the same problem too

Contact Fisher and Paykel they should be able to help with that question.

Bowie - If you have followed a process of turning machine off at power point, wait before turning it back on, making sure machine is leveled, remove the wash load, perform rinse cycle and it is still giving you a fault then you will need to call Fisher & Paykel. Hope you sort it out. I have the 10kg WA1068P and have had no faults, but the installation instructions/user guides does not list the fault codes and their meanings anyway.

Thank you guys will call them up and see what happen!

Fisher and Paykel will be able to help with this question

Fisher & Paykel will be able to help with that question.

Sorry Michael I don't know if the washer has fuses. Contact Fisher and Paykel they should be able to tell you.

On mine the display turned off, you had to press the on button to start it up.
I think that is what you are asking. On mine it was the dial that didn't work at first then it went crazy with other things not working..
Hope this helps

Thanks