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Reviews

4.7

310 reviews
5
(270)
4
(14)
3
(7)
2
(5)
1
(14)
  • Customer Service
    4.7 (291)
  • Job Satisfaction
    4.8 (278)
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Reviewer Photos & Videos

Ainsley Y.

Ainsley Y.Greater Melbourne (Inner), VIC

  • Verified customer

Easy service

published

Dennis fixed my iPhone X quickly and properly. My enquiry was responded to straight away and he came to my house. And easy to pay and good price. Thanks for your help.



Customer Service
Job Satisfaction
LocationMelbourne

Review collected in partnership with fix2U

Good in theory...

published

Initially came and fixed a broken iPhone screen same day as requested, although later than initially told. Thought it was good service.

24hrs later screen touch function stopped, so lodged warranty claim. Called/text/messaged continuously for 2 days before they turned up (late again) to fix the faulty repair. Finally the original broken screen was put back on the phone and told they couldn't fix phone, and I should go to Apple to fix it.



Frustrating it took so much time and effort to come and get the technician to tell me they can't fix it (although it did work for 24hrs). I hope they haven't broken the logic board inside the phone, and Apple can't fix it!

Customer Service
Job Satisfaction
LocationSydney
1 comment
fix2U
Lucy R.fix2U
  • Verified customer

Efficient service

published

This could not have been easier, prompt response Time and service time of the same day. Would highly recommend fix2U. Fixed in the car outside the house and able to pay by card.



Customer Service
LocationMelbourne

Review collected in partnership with fix2U

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Peter

Peter South East Queensland, QLD

  • Verified customer

Easy done

published

Woo Jung the technician arrived at the agreed time, took approximately 20 mins and completed the task. The finished job was very good and certainly met my expectations. Very happy.

Customer Service
Job Satisfaction
LocationBrisbane

Review collected in partnership with fix2U

Lori

Lori South East Queensland, QLD

  • Verified customer

Replace cracked iPhone screen

published

Great communication from booking to arrival everything was fast efficient service keep me up to date with very polite social distancing and Covid cleaning were followed all up a pleasure to do business with

Customer Service
Job Satisfaction
LocationBrisbane

Review collected in partnership with fix2U

  • Verified customer

Good Job, Although Would Be Cautious

published

The designated Technician fixed the speaker/Microphone issue, although after he had given it back the Camera started playing up. It took a few days for him to be able to come back and have a look at it. Once he came to look at it, he said the reason was due to the battery. Although when we went to Apple a couple weeks before to get a price for them to fix the Speaker/Microphone issue, they advised the Battery was still good and over 80%. Now we were told by the Fix2U Technician that the battery was under 80% and was causing the camera to not focus and cause the view to be all wavy like. Not sure why it was perfect with no issues before he fixed the Speaker/Microphone.

LocationMelbourne
1 comment
fix2U
Lucy R.fix2U

Hi Gabby! Thank you for flagging this concern to us. We sent you a private message to have a chat about this matter and how are we able to resolve it in the best manner. Wishing you and your family well in this time of trouble.

Review collected in partnership with fix2U

  • Verified customer

Excellent Service, Professional, Friendly

published

James was very friendly and professional. He fixed my phone in a timely matter, I am really satisfied. Job well done. Also happy with the 5 year warranty on the battery, its very assuring.

Customer Service
Job Satisfaction
LocationMelbourne

Review collected in partnership with fix2U

Evander-liam

Evander-liam Sydney, NSW

  • Verified customer

Too good not to leave a review

published

Really satisfied with the service provided. The whole process was just so smooth. From getting a quote online to the service itself which was done in 5 mins. I will most likely be calling you guys again. Thank you!

Customer Service
Job Satisfaction
LocationSydney

Review collected in partnership with fix2U

  • Verified customer

Disgraceful

published

I had my screen replaced and after 4 days the screen spontaneously cracked from the corner. They advised me to lodge a warranty claim and then totally disregarded it. Disappointed

Customer Service
Job Satisfaction
LocationMelbourne
3 comments
fix2U
Lucy R.fix2U

To clarify I did not drop the phone. I was holding it in my hands when I saw it crack spontaneously.

fix2U
Lucy R.fix2U

Hi Hugh! Per checking with our technicians, it is not possible unless the screen was under stress, such as the phone being bent or if the phone casing was already quite bent and warped it would eventually crack from the stress.

Review collected in partnership with fix2U

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  • Verified customer

Great service!

published

I was contacted within an hour of booking my appointment. My phone was fixed very quickly. Great price and excellent service. Gaurav was very courteous and knowledgeable. Would highly recommend to anyone.

Customer Service
Job Satisfaction
LocationPerth

Review collected in partnership with fix2U

  • Verified customer

Excellent service

published

Considering how many clients they have per day, the technician repaired my phone very quickly. He changed my screen and protector in less than 30 minutes. The service overall is great.

Customer Service
Job Satisfaction
LocationSydney

Review collected in partnership with fix2U

  • Verified customer

Quick and easy

published

Thanks so much, the whole process was quick and easy, reasonably priced.
Rajat was great at keeping me updated on a scheduled time and was able to fix my iPad in no time.

Customer Service
Job Satisfaction
LocationMelbourne

Review collected in partnership with fix2U

gotnogame

gotnogameSydney, NSW

  • 3 reviews
  • Verified customer

Great Service

published

Brad contacted us straight away and arranged a time to drop in to our home. He fixed our phone quickly for a fair price and then left. He was polite and professional. Great experience all round.

Customer Service
Job Satisfaction
LocationSydney

Review collected in partnership with fix2U

Ron

Ron The Mallee, VIC

  • Verified customer

Job done eventually.

published

Fix 2u was never going to fix my phone in my driveway. I live in the boonies.
But I met Dwayne in Swan Hill and he did a great job.

Customer Service
Job Satisfaction
LocationSwan Hill
2 comments
fix2U
Lucy R.fix2U
Ron
Ron

The only thing that was inconvenient was waiting 4/5 days to find out no one was coming! It would have been nice to know on day one, I could have made other arrangements. Any way job done and I’m happy.

Review collected in partnership with fix2U

Andrew

Andrew Sydney, NSW

  • Verified customer

This works exactly how you hope it does

published

Use the site. Describe your problem. You get a quote and if you accept it someone comes around and fixes your phone.

My case was a new battery, saved me a trip to the Apple store, especially in this quarantine time! Perfect!

Customer Service
Job Satisfaction
LocationSydney

Review collected in partnership with fix2U

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  • Verified customer

5 stars!! Great service !!

published

Thank you Sid for your friendly service and being here on time. I cannot recommend Sid enough. Same day arrival and fixed my screen within 30 minutes, great quality screen also.

Customer Service
Job Satisfaction
LocationGold Coast

Review collected in partnership with fix2U

Niki

Niki

  • 2 reviews
  • Verified customer

This service is awesome.

published

The technician came to my house same day and changed battery in my phone. It saved me driving, parking, waiting and returning. Instead I got on with my day. Great.

Job Satisfaction
LocationSydney

Review collected in partnership with fix2U

  • Verified customer

Excellent

published

The representative was Polite friendly respectful. He ran a little late but text message to advise and was helpful in his advise. Easy to used this booking system and would recommend

Customer Service
Job Satisfaction
LocationMelbourne

Review collected in partnership with fix2U

Amy

Amy Illawarra, NSW

  • Verified customer

So convenient and quick

published

The repair guy let me know when he was coming - arrived on time - did the job well. It was easy to book, and it was also quick. Very convenient and good value.

Customer Service
Job Satisfaction
LocationSydney

Review collected in partnership with fix2U

Hayley

Hayley South East Queensland, QLD

  • Verified customer

Great service and easy!

published

Really impressed with the quality service, the technician was polite and respectful. His last job ran late and he called me to tell me he would be 10 mins late.

Customer Service
Job Satisfaction
LocationGold Coast

Review collected in partnership with fix2U

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