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Ainsley Y.Greater Melbourne (Inner), VIC
- Verified customer
Easy service
Dennis fixed my iPhone X quickly and properly. My enquiry was responded to straight away and he came to my house. And easy to pay and good price. Thanks for your help.
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Good in theory...
Initially came and fixed a broken iPhone screen same day as requested, although later than initially told. Thought it was good service.
24hrs later screen touch function stopped, so lodged warranty claim. Called/text/messaged continuously for 2 days before they turned up (late again) to fix the faulty repair. Finally the original broken screen was put back on the phone and told they couldn't fix phone, and I should go to Apple to fix it.
Frustrating it took so much time and effort to come and get the technician to tell me they can't fix it (although it did work for 24hrs). I hope they haven't broken the logic board inside the phone, and Apple can't fix it!
1 comment
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- Verified customer
Efficient service
This could not have been easier, prompt response Time and service time of the same day. Would highly recommend fix2U. Fixed in the car outside the house and able to pay by card.
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Peter South East Queensland, QLD
- Verified customer
Easy done
Woo Jung the technician arrived at the agreed time, took approximately 20 mins and completed the task. The finished job was very good and certainly met my expectations. Very happy.
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Lori South East Queensland, QLD
- Verified customer
Replace cracked iPhone screen
Great communication from booking to arrival everything was fast efficient service keep me up to date with very polite social distancing and Covid cleaning were followed all up a pleasure to do business with
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- Verified customer
Good Job, Although Would Be Cautious
The designated Technician fixed the speaker/Microphone issue, although after he had given it back the Camera started playing up. It took a few days for him to be able to come back and have a look at it. Once he came to look at it, he said the reason was due to the battery. Although when we went to Apple a couple weeks before to get a price for them to fix the Speaker/Microphone issue, they advised the Battery was still good and over 80%. Now we were told by the Fix2U Technician that the battery was under 80% and was causing the camera to not focus and cause the view to be all wavy like. Not sure why it was perfect with no issues before he fixed the Speaker/Microphone.
1 comment
Lucy R.fix2U
Hi Gabby! Thank you for flagging this concern to us. We sent you a private message to have a chat about this matter and how are we able to resolve it in the best manner. Wishing you and your family well in this time of trouble.
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- Verified customer
Excellent Service, Professional, Friendly
James was very friendly and professional. He fixed my phone in a timely matter, I am really satisfied. Job well done. Also happy with the 5 year warranty on the battery, its very assuring.
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Evander-liam Sydney, NSW
- Verified customer
Too good not to leave a review
Really satisfied with the service provided. The whole process was just so smooth. From getting a quote online to the service itself which was done in 5 mins. I will most likely be calling you guys again. Thank you!
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- Verified customer
Disgraceful
I had my screen replaced and after 4 days the screen spontaneously cracked from the corner. They advised me to lodge a warranty claim and then totally disregarded it. Disappointed
3 comments
Lucy R.fix2U
Hi Hugh! Thank you for flagging your concern to us! Having repaired thousands of devices across Australia we have never experienced a screen spontaneously cracking by itself without any form of undue ... Read more
pressure or force. Unfortunately the fix2U Guarantee excludes any “Operational or mechanical failure of the device (or part thereof) caused by an unexpected or unintentional external event (e.g. dropping the device or placing undue pressure and/or force on the device as a result from mishandling)“.To clarify I did not drop the phone. I was holding it in my hands when I saw it crack spontaneously.
Lucy R.fix2U
Hi Hugh! Per checking with our technicians, it is not possible unless the screen was under stress, such as the phone being bent or if the phone casing was already quite bent and warped it would eventually crack from the stress.
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- Verified customer
Great service!
I was contacted within an hour of booking my appointment. My phone was fixed very quickly. Great price and excellent service. Gaurav was very courteous and knowledgeable. Would highly recommend to anyone.
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- Verified customer
Excellent service
Considering how many clients they have per day, the technician repaired my phone very quickly. He changed my screen and protector in less than 30 minutes. The service overall is great.
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- Verified customer
Quick and easy
Thanks so much, the whole process was quick and easy, reasonably priced.
Rajat was great at keeping me updated on a scheduled time and was able to fix my iPad in no time.
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gotnogameSydney, NSW
- 3 reviews
- Verified customer
Great Service
Brad contacted us straight away and arranged a time to drop in to our home. He fixed our phone quickly for a fair price and then left. He was polite and professional. Great experience all round.
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Ron The Mallee, VIC
- Verified customer
Job done eventually.
Fix 2u was never going to fix my phone in my driveway. I live in the boonies.
But I met Dwayne in Swan Hill and he did a great job.
2 comments
Lucy R.fix2U
Hi Ron! Thank you for taking your time in providing us a review! For our Swan Hill coverage area, we do repairs on a physical shop compared to other areas where we come to you to do repairs on site. W... Read more
e do apologize if this was inconvenient to you. We hope to serve you better in the future and for you to recommend us to your family and friends. Have a wonderful day!The only thing that was inconvenient was waiting 4/5 days to find out no one was coming! It would have been nice to know on day one, I could have made other arrangements. Any way job done and I’m happy.
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Andrew Sydney, NSW
- Verified customer
This works exactly how you hope it does
Use the site. Describe your problem. You get a quote and if you accept it someone comes around and fixes your phone.
My case was a new battery, saved me a trip to the Apple store, especially in this quarantine time! Perfect!
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- Verified customer
5 stars!! Great service !!
Thank you Sid for your friendly service and being here on time. I cannot recommend Sid enough. Same day arrival and fixed my screen within 30 minutes, great quality screen also.
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Niki
- 2 reviews
- Verified customer
This service is awesome.
The technician came to my house same day and changed battery in my phone. It saved me driving, parking, waiting and returning. Instead I got on with my day. Great.
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- Verified customer
Excellent
The representative was Polite friendly respectful. He ran a little late but text message to advise and was helpful in his advise. Easy to used this booking system and would recommend
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Amy Illawarra, NSW
- Verified customer
So convenient and quick
The repair guy let me know when he was coming - arrived on time - did the job well. It was easy to book, and it was also quick. Very convenient and good value.
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Hayley South East Queensland, QLD
- Verified customer
Great service and easy!
Really impressed with the quality service, the technician was polite and respectful. His last job ran late and he called me to tell me he would be 10 mins late.
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Lucy R.fix2U
Hi Nick! We apologize for the inconvenience. We're sorry we weren't able to fix your device but rest assured that we did our best, it's just that your needed repair is beyond our capacity. We hope for... Read more
your understanding on this. We wish for your phone to get fixed soon with Apple. Have a nice weekend ahead!