Format Homes Questions & Answers

Thank you for your reply. Looking forward to talking to you when we come down from Qld in May. Cheers Donna

I am currently building with Format. The complete build from contract signature to completion is now expected to be 22-23 months although I still can't get accurate end date. If it was just a matter of a few weeks I wouldn't see an issue but I wouldn't build again without guaranteed timelines with compensation in the contract. I have lost track of the number of times that I have asked for an estimated finish date to be told that they will be able to give one at this milestone. When that milestone arrives and I ask for an accurate time frame and I get given another milestone of when they should know. Most of the estimates have been and gone.

Yes just moved into our new home. We signed up March 2015 and it took 12 months from then to complete the build. We looked at about 6 different builders and settled on format due to their impressive specifications. The trades were great nothing was too much trouble. Highly recommend them they are not the cheapest middle of the road but worth the extra.

It has been over 10 months since signing the contract and Format have still not finalised the paperwork for me to be able to get the construction loan approved and progress the construction. While the price at the start was comparable with other builders of similar quality, after paying the deposit the price significantly increased due to engineering. This was after the salesman went into great detail of how they pride themselves on the accuracy of the initial quote. It has been a completely frustrating process.

We built in the country and had one problem after the other all of which our supervisor wanted to leave until the walk through at the end. Too many issues to write about but major ones were warped gutters which were not going to be replaced until Stratco came to the party, really poor quality paintwork which we still have and our mortar which was suppose to be grey turned out to be yellow. No one wanted to do anything about this but after persistence from us the builders did pay for a product to recolour the mortar back to grey . We still have holes in the mortar (from some unknown cause that the builders do not acknowledge) . All through the build communication was not two way. The whole process has been stressful and we think the HIA contract favours the builders leaving the consumer without rights.

We were very happy with the finish. The site supervisor had very good attention to detail and ensured all the little things were addressed before handover. We are now 4 weeks after hand over and couldn't be happier.

the supervisor was great & very approachable. no job was to small for them to fix. as little things came up during the next year I would ring and they would send contracters asap even though I think they were only supposed to do that for 3 months. we were very happy with format in every way, the staff, the workers they used etc. it made building a new home (which is something I said I would never do) a great experience that I am constantly raving on about!