Every time it rains we lose connection, have told them numerous times, but nothing has been done about it. Don’t waste your money! Dial up was more reliable! At first I was happy because initial install was fast, but too bad they ended up disappointing.

While I couldn't get on to a phone rep, the online chat rep was so much help and solved all my problems within 5 minutes. I have found if I ever get a drop out, I just sign in on one of my devices and it's back up. No worries at all.

customer service is great. they responded very quickly to my problems. the network speed is suitable for normal usage like browsing or checking emails. I wouldn't recommend for movie streaming and for downloading large files. the connection and disconnection to the internet service are super fast and doesn't cost you a penny. Overall, it is a good experience with Freedom Internet.

There was a cancellation fees of 199 even if I told them I am going to move out, then they suggested me to stick one more month to let the plan end, I will never ever be a customer of freedom internet.

Spending $69/mth on wifi at a hotel apartment, connection is absolutely terrible. Won’t connect wifi to smart tv so can’t watch Netflix & connection on phone is so slow that sending mms doesn’t happen half the time & connection drops in and out. Spent half of Saturday morning on the phone with [name removed] from customer service who was lovely, but unfortunately it’s almost midday Sunday & still nothing is working. Save your money & go with a company that actually works.

It’s now Tuesday & it’s still not working.

Hotel offered $9.95/day 50Mbit wi-fi internet provided by Freedom. Terrible speed and packet loss, support replied 8 hours later with a typical 'restart your router' suggestion. Its their damn router! No offer of refund, even when directly asked.

The worst service I could ever imagine - 11 days later I have paid a premium $84 for a service that I still don't have - no one has contacted me although supposedly this should have happened within 24 to 48 hours - Freedom is not suitable in my opinion if you are a small business owner. You can only speak to The Philippines and no one responds to your call - don't use this provider unless you are a light user.

My background is Telco and i have never come across such a unreliable connection and speed as Freedom on the Gold Coast. I supposed to have unlimited Data and over 2.5mps. It is so frustrating that i have to use my Internet 4G dongle, due to the issues. I will cancel the subscription in one weeks time.

Well what can you say about the worst company in Australia. Staff are friendly.. but gee is the product bad. Slow. Constant drop outs. They will want to send someone to your apartment to fix the speeds. Why? Just make it work to start with or fix it on your end - i shouldn't need to take a day off.

DO NOT WASTE MONEY ON THEM.

Terrible connectivity.
Reliable? It doesn’t exit in their service.
It’s almost imposible to get a talk with them without waiting 40 minutes on the phone, or waiting for a call back half day.
Even when the guys from customer service are polite, the service is hopeless. They never take decisions and the usual answer is: “I will send a request to the management team”.

Don’t got with them! Awful experience.

Went on holiday to NSW. Paid $30 for a weeks internet. Worked for a few hours then stopped working. Spent an hour trying to get through to someone to be lied to that it would be fixed and up in an hour. Multiple phone calls later, was told there was system maintenance and they did not know when it would be fixed. Said they would refund the money!!!! It is now two weeks later and still no money. I have literally spent 5 hours of my life trying to sort this mess out. Very very very frustrating. Customer service is a joke. They have committed fraud, by taking my money and not offering a service.

Connection seems to be fine. But sometimes become slow. It was very irritating in time of surfing.
Need to reconnect and connect to make it working.
Rest, experience is quite good.
Thank you.

Connection is unreliable. Wifi drops out regularly. Difficult to get hold of service after hours. Will only deal with problems if multiple complaints. Online service doesn't work either. Using them as they came with the apartment.