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Geeks2U Questions & Answers
56 questions from our users
Bruceasked
Planning on up grading /purchasing a 27inchApple computer and need someone to set up new computer and transfer data from old Apple 21inch to new machine and re connect to NBM?
1 answer
Customer Service T.Geeks2U
Hi Bruce,
Thank you for your enquiry.
We would be happy to help you! If I could please ask you to send through your best contact number to [email protected], and I will have one of our Customer Service Specialists call you to go through our services and pricing.
Alternatively please feel free to call us on 1300 433 572.
Kind regards,
Sandra @ Geeks2U
Vince Rasked
Back in April made appointment because nbn wasn’t working. When I hung up I switched modem off and on from power point it worked straight away. I immediately called back to cancel appointment within ten minutes. Was charged the full $158 fee. Surely a cancellation fee of $20 to $40 would have been fair not the full $158 for which I received nothing in return.
3 answers
Can't help with this but it does sound a bit harsh. Probably depends on what was told when booking
Can't help with this but it does sound a bit harsh. Probably depends on what was told when booking
Customer Service T.Geeks2U
Hi Vince,
Thank you for your feedback.
I can see we have been in touch with you regarding your concerns.
If you would like to discuss this further please feel free to call the Geeks2U office on 1300 433 572.
Kind regards,
Sandra @ Geeks2U
Hazel LUNDasked
Do you do phone Swaps when both phones are unlocked? I want to go from an Apple I Phone to a SENIORS PHONE I have had your Computerservices with Eric and they were excellent.
2 answers
Customer Service T.Geeks2U
Hi Hazel,
Thank you for your enquiry.
This is definitely something we can assist with! If I could please ask you to send through your best contact number to [email protected], I can have one of our Customer Service Specialists call you to go through service and pricing information.
Alternatively, please feel free to call us on 1300 433 572 at any time!
Kind regards,
Tim @ Geeks2U
Will be ringing you. Thank you for your prompt reply.
Richardasked
Hi. I have an old PC desktop and a Sony Vaio laptop both of which haven't been used for several years. I want to know if the contents of both hard drives can be saved and hopefully put onto an external hard drive that I could then access from a new home computer? I'd also like advice on what would be the best option for me in terms of a new home computer. Feel free to call me on [Number Removed] any time. Cheers Richard.
2 answers
Hi Richard. The best thing would be to call Geeks2U and ask about this. When I called to book for them to come around, the person who organised the booking was very helpful. Geeks2U: 1300 951 836
Customer Service T.Geeks2U
Hi Richard,
Thank you for your message, we can definitely assist with this!
If you haven't already, please feel free to call us on 1300 433 572 or send an email to [email protected].
Kind regards,
Dee @ Geeks2U
Leo Neweyasked
I was concasting from my phone to a tv in the lounge room
we watched two episodes of a show and then it would not work
the show was on my phone and computer but no "concast ikon " showed on my phone
Any help appreciated
One of your techs set it up over 12 months ago
Thanks
leo newey
4 answers
I am so bad with a computer that I don't even know what a "concast" is.
Customer Service T.Geeks2U
Hi Leo,
Thank you for the inquiry! It is definitely something we can assist with, you are more than welcome to send through your best contact number to [email protected], and I will have one of our Customer Service Specialists call you if you like to discuss further.
Alternatively, please feel free to call us on 1300 433 572.
Kind regards,
Dee @ Geeks2U
All fixed Tks
Corina K.asked
hi, when can I expect a response for me computer reapairs / help?
2 answers
I am not a employee of Geeks2U, they responded to my request for help within 48 hours. I suggest you contact them
Customer Service T.Geeks2U
Hi Corina,
Sorry about the delay in responding to your initial query.
Please do not hesitate to give us a call on 1300 433 572 if you do have any further questions.
Kind regards,
Ruby @ Geeks2U
Corina K.asked
Hi, I need help with a few different things. My nine and 'o' keys on the keyboard are not responding.
I also would like some help with Apple ID issues and clearing the laptop so it is a lot faster as I just abMy nine and o keys on the keyboard are not responding.
I also would like some help with Apple ID issues and clearing the laptop so it is a lot faster as I am starting Uni this year.
can you help me?
1 answer
Customer Service T.Geeks2U
Hi Corina,
Thank you for your enquiry!
Unfortunately, the laptop keyboard not responding is not something we can assist with.
However, we can definitely assist with those other issues you mentioned.
If I could please ask you to send through your best contact number to [email protected], and I will have one of our Customer Service Specialists call you to go through our services and pricing.
Alternatively please feel free to call us on 1300 433 572.
Kind regards,
Ruby @ Geeks2U
Sheryl Whitwellasked
A quick question ..... Isn't the motto of Geeks2U - if we can't fix it, you don't pay??? Weird, as I was charged full amount!! Not happy, and no feedback from company :(
2 answers
Update: Company apologised and offered full refund.
Customer Service T.Geeks2U
Hi Sheryl,
Thank you for your feedback, we really appreciate it.
I can see we have been in touch with you regarding your concerns.
If you would like to discuss this further please feel free to call the Geeks2U office on 1300 433 572.
Kind regards,
Ruby @ Geeks2U
Chris Basked
I wish to go from a Windows 7 PC to a yet to be purchased iMac. Can Geeks2U do asetup and transfer?
2 answers
From what I can see from the services they offer, yes they would. Best to ask them yourself, Georgie the girl who initially took my call was very helpful.
Customer Service T.Geeks2U
Hi Chris,
Thank you for your enquiry.
This is something we can definitely assist with!
If I could please ask you to send through your best contact number to [email protected], and I will have one of our Customer Service Specialists call you to go through our services and pricing.
Alternatively please feel free to call us on 1300 433 572 at any time!
Kind regards,
Dee @ Geeks2U
Sam G.asked
how do you charge ?
5 answers
Hi Sam, Alas not sure if you really meant how or perhaps how much? How was pre-paid for the first hour ($158) at Officeworks and anything after that was $79 per half hour (opted for auto debit to my credit card). Overall, very happy to pay this for the excellent service in setting up my new laptop. Hope that this is helpful. Kind regards, Anita.
Supplied credit card details but not charged until the work was done and I was totally happy with the results.
First charge is for an hour then 30 minutes increments - I managed to sort a couple of other issues other than the one I booked for - in the time allocated.
I consider the charge rate very reasonable given the Tech who attended was a wealth of knowledge and obviously very competent.
Also, if they can't fix the problem there is no charge!
I am more than happy to recommend and use this company again!
Mace
Customer Service T.Geeks2U
Hi Sam,
Thank you for your enquiry.
In order to ensure we give you the most accurate pricing, we would need to quickly double-check a few things with you over the phone.
If I could please ask you to send through your best contact number to [email protected], and I will have one of our Customer Service Specialists call you to go through our services and pricing.
Alternatively please feel free to call us on 1300 433 572 at any time!
Kind regards,
Courtney @Geeks2U
Diana B.asked
Hi do you come to the home?
Diana
4 answers
I live in Ocean Grove Victoria
Customer Service T.Geeks2U
Hi Diana,
Thank you for your enquiry.
We definitely do service residential address and would be happy to help you!
In order to ensure we give you the most accurate availability in your area, we would need to quickly double-check a few things with you over the phone.
If I could please ask you to send through your best contact number to [email protected], and I will have one of our Customer Service Specialists call you to go through our services and pricing.
Alternatively please feel free to call us on 1300 433 572 at any time!
Kind regards,
Ruby @Geeks2U
Hi Diana, Our Geek2U rep, Dean, came to our home. We were given time he would arrive. We told him what we needed which he fixed - quickly and efficiently. He
asked did we need any other
Job done, did it and then
finished and left. Very helpful.
You can rely on their Service.
Ros and Bob
2 satisfied customers.
Nevaasked
I have an external hard drive with 1TB of data that needs to be trf to another external hard drive.
I need someone to help me understand whats needed to be trf and what can be deleted before I trf this information. There are various birdcall recordings and family videos that belong to my father who has Alzheimers and can not help me with this. This is one of many desk hard drives that need to be trf to smaller portable hard drives. Is this something one of your technicians can help with?
Kind regards
Neva
1 answer
Customer Service T.Geeks2U
Hi Neva,
Thank you for your enquiry.
This is definitely something we can assist with! If I could please ask you to send through your best contact number to [email protected], I can have one of our Customer Service Specialists call you to go through service and pricing information.
Alternatively, please feel free to call us on 1300 433 572 at any time!
Kind regards,
Tim @ Geeks2U
Lauraasked
Hi there I have a hp all in one pavilion purchased 2015. It won’t power up I have purchased a new adapter and power cord still black screen no power I have tried other power points still nothing. Do you think it’s worth it for you to have a look at it. Thanks Laura
1 answer
Customer Service T.Geeks2U
Hi Laura,
Thank you for your enquiry!
Unfortunately, due to the nature of your issue potentially being a hardware failure inside an all-in-one desktop, this is not something we can assist with. I apologise that we are not able to help you in this instance!
If you have any questions, please feel free to call us on 1300 433 572.
Kind regards,
Dee @ Geeks2U
Libasked
I had Banner come out to help me on Thursday 17th December at 3pm. My problem was that I could not print from my laptop. He fixed the problem, but it didn't last so I called the Geeks and they put me in touch with Banner on the phone. He told me how to fix the problem and that worked. Now it is not working again. I tried to use what Banner had told me on the phone but I can't get the connection between the laptop and printer. So.... my questions are what happens now? Does Banner come out again? Do I have to pay again? (I hope not). Thanks Libby Sennitt
2 answers
Customer Service T.Geeks2U
Hi Libby,
Thank you for your message.
I am really sorry to hear this. I have located your customer file and I will have one of our customer service specialists call you right away to discuss your concerns.
Kind regards,
Ruby @ Geeks2U
Thanks I appreciate it
NetSourceasked
Hi
I need to access data from my external drive which I have been locked out of from my last company'
this is my own list of contacts and suppliers and I need them to continue working in my field
Is this something you can assist with and what are the likely costs
Many thanks Deirdre
3 answers
???
If you can’t be bothered to answer my question why respond at all?
Thanks I’ll try somewhere else
Customer Service T.Geeks2U
Hi,
Thank you for your enquiry!
Unfortunately, due to the nature of your issue, this is not something we can assist with. I apologise that we are not able to help you in this instance!
If you have any questions, please feel free to call us on 1300 433 572.
Kind regards,
Ruby @ Geeks2U
Jeanette Easked
Where can I buy a photostick or similar product in Australia and are they any good?
3 answers
Try Officeworks
Hi Jeanette E
A photostick is available in Brisbane from K Mart or Teds Camera shop in the City or on line from E Bay price wise from real cheap to the big dollar range, I would look at K Mart as a start.
Customer Service T.Geeks2U
Hi Jeanette,
My apologies for the delayed response but it looks like Cheryl and Ray have provided some great spots for you to check out!
If you need a hand in the future with any troubleshooting issues or would like a new system set-up, please feel free to give us a call on 1300 433 572 - have a great day!
Kind regards,
Dee @ Geeks2U
Christineasked
What are your charges?
1 answer
Customer Service T.Geeks2U
Hi Christine,
Thank you for your question.
We would be happy to help you! In order to ensure we give you the most accurate pricing, we would need to quickly double-check a few things with you over the phone.
If I could please ask you to send through your best contact number to [email protected], and I will have one of our Customer Service Specialists call you to go through our services and pricing.
Alternatively please feel free to call us on 1300 433 572 at any time!
Kind regards,
Ruby @Geeks2U
K Lingardasked
need help- have had NBN connected and this is affecting my landline. advice needed and support thank you
2 answers
sorry I can't help - my NBN problem was to do with my computer and wi-fi connection. my landline is OK
Customer Service T.Geeks2U
Hi there,
Thank you for your enquiry.
Unfortunately, due to the nature of your issue, this is not something we can assist with. I apologise that we are not able to help you in this instance!
If you have any questions, please feel free to call us on 1300 433 572.
Kind regards,
Tim @ Geeks2U
Saraasked
my internet keeps dropping out and we have an extender. The phone line is in the back room. I wondered if it needed to have the socket moved to solve these issues. Telstra have been useless. This problem has only been since we went on the NBN. We can see the signal dropping in and out. We had a new modem when connected. Would a new internet point work. Ours is wireless?? so I thought it may be a testa problem. (Perth)
2 answers
Hi Sara, I am not a tech person, so I can't answer that; but if Telstra and NBN have not been helpful, I would try calling Geeks2U (or someone similar) and see if they can help.
Customer Service T.Geeks2U
Hi Sara,
Thank you for your enquiry.
This sounds like something we may be able to assist you with! If I could please ask you to send through your best contact number to [email protected], and I will have one of our Customer Service Specialists call you to go through our services and pricing.
Alternatively please feel free to call us on 1300 433 572.
Kind regards,
Ruby@Geeks2U
Pauline Nesbittasked
do you come to the home we have a tv that has google on and not able to remove it.
2 answers
Hi Pauline, They probably do? But just give them a call and ask if they can help you with that. Bear in mind that they charge at flat rate of almost 160 dollars. That covers 1 hour of them being at your home. After that hour there is additional charge. But really, they are so knowledgeable and efficient, that everything got easily sorted out within that time. And I felt it was worth it. (They mention that most things get sorted out within that time - when you call)
Customer Service T.Geeks2U
Hi Pauline,
Thank you for your enquiry!
Unfortunately, due to the nature of your issue, this does not sound like something we can assist with. I apologise that we're not able to help you in this instance!
If you have any questions, please feel free to call us on 1300 433 572.
Kind regards,
Ruby @ Geeks2U
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