Made a claim for lost property as soon as I got back from my trip, lodged a claim with all the paperwork, one week later received an email stating that my claim has been approved and will be paid to me within 3-7 business days.
Perfect!

Only inconvenience is that you need manually fill in and sign a claim form and email/post to them.

Thanks G2G/AIG

I compared several recommended policies and the price bumped up by hundreds of dollars when I selected winter sports but here it was included. It's Choice magazines best buy too.

It is a good value policy and Choice review gives me confidence that if I need to claim, it should be easy too. But, my current annual policy expires on 18 July, we are travelling on 30 June and returning in early August - so I need to buy a new annual policy before we go - no discount offered even though there is an overlap and it is the third annual policy I've purchased. The website 'buy policy' page has a promo code box but I was advised by phone that no promos are currently available.

No Australian staff to communicate when booking. Travel insurance for mature age group has seem to have dump it to another company. Prices were fair and reasonable but not any more. Very disappointed. Shows it doesn't award loyalty anymore.

Policy was easily arranged over the net and best value after comparing other products.
Had to make a claim for a camera which was promptly managed and payed out.
Excellent customer service.

So easy to purchase my policy online. I've just purchased a multi trip policy. The best value from the different insurers I looked at. I have used this company a number of times now. Peace of mind.

Just took out a multi trip policy; it is an excellent policy provided you do not have any pre-existing medical conditions as per their wording.
Feels good dealing with a well-known underwriter.

Our claim was dealt with in a timely and professional manner. I was very happy with the service provided and would use them again. Also, the premiums were very affordable for our large family with adult children travelling together.

This review is a pre-trip review.....The application was simple and clear. Will do a follow up review upon return from trip. Good value policy. Easiest policy purchase to date. Cheers Ad

My son had a medical issue while in Bali and we had to delay flying home. When we got back I submitted our claim online and 2 weeks later it had been dealt with and we had been paid. They didn't even ask for more information. Easy, quick, no fuss process.

Used good2go because they had the cheapest travel insurance. But when I made a claim for cancelled flights, all of the evidence I provided was "insufficient", including a letter from the airline, unused boarding passes and credit card statements. They also were very slow with their email communication and extremely unhelpful

Couldn't fill in the countries easily, there was no drop down menu or search function, and when you attempt to search the box becomes blank!

Straightforward process to get insurance when I left it nearly too late. I clarified the existing health problems and found I didn't need anything extra so I booked the insurance. It was competitive and I left feeling much better.

I recently purchased a long-term Good 2 Go travel insurance only because of the Choice recommendations.
3 days ago I sent them a query relating the Product Disclosure Statement. I asked them if it's possible to post the PDS directly to my postal address instead of emailing it. I am yet to receive a response from them ...despite emailing the same query 2nd time.
I am a frequent traveller and used other insurance providers before their response was always pretty much immediate. I have never had an experience with other insurance companies taking so long to respond to their NEW customer!!!

BAD CUSTOMER SERVICE!!!!

Was impressed by Choice review and all ready to go until I discovered that they charge $100 to assess existing health conditions. Was prepared for increased premium but this seems over the top. No one else seems to impose this additional charge so will look elsewhere.

As many who purchase travel insurance, you never really know how good a company is until something goes wrong. I cannot fault Good 2 Go! We had to make a claim after having to cut our trip short. Not only did they refund our medical and pharmacy bills they also refunded unused ski lift passe we had purchased. I would highly recommend this company to any who are looking a travel insurance especially if going skiing.