perera1427Hobart, TAS
Information regarding my current prepaid plan.
I received quick information for what I was after with regard to my plan. It was prompt and adequate for my understanding. My network coverage is very good. Data download is fast.
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YassyGreater Melbourne (Metropolitan), VIC
- 4 reviews
Great Advice and Assistance
My new mobile phone should work well with guidance from your staff. So far no hassles. Performance in the last 7 years have been great. Recommend this service to everyone.
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ShirleySydney, NSW
Excellent Customer Service
Sometimes the network coverage is bad. Not very often for the dropouts.
I have not experienced with the data download speeds as my plan is not for data download.
Much appreciate your always excellent customer service.
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Problem solved
Having lost 2sim cards while in Europe I contacted your chat line for assistance . The service was most efficient and helpful and the cost of replacement very inexpensive. Many thanks.
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luis ruizMetropolitan Adelaide, SA
you are the best in the market to my needs
lately i had been charged for unconnted calls that never happens before in 11 years as yuor costumer, i would lieke to kwow why this it happens i love your service than yuo
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Quick, clear, easy to deal with issues.
Not everyone is 'happy' when they connect for a problem on their fone.
So, PPL, keep cool. Gotalk Tech do their best to fix your tantrum!
Its hard to believe that the service is bad, when I had one problem, once and got fixed within mins!
Remember ppl, a phone doesn't have emotions!
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KevinPerth, WA
Great Live Chat Service
First time use of the Live Chat to try and resolve a problem . As a Senior found it very useful . Thanks Rose for your professional assistance . Will soon find out if problem resolved .
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PaulineSydney, NSW
- 2 reviews
Always Helpful
I have been a Go Talk customer for about 20 years. I have always found the team helpful when I call with a question and for the first time used the Live Chat service today which was amazing. PLUS you don't have to wait on line for ages to get service.
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SethWestern District, VIC
- 3 reviews
Great Live chat facility
The Live Chat facility was great! It is skip the hassle of calling the helpdesk and waiting in lines and to be put on hold. All my request was processed very fast and efficient by Raiza. Really impressed with the service. It is very helpful!
1 comment
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DannySydney
- 2 reviews
The Live Chat service.
The Live Chat expericence I had was very professional. It is responsive and precise. The questions I asked were well answered. My problem was solved instantly. It is very helpful.
1 comment
Customer C.GoTalk
Hi Danny. Thank you for your honest feedback. We really appreciate your time and we are grateful that you are enjoying our services. Wishing more years with you!
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DarrenCentral West, NSW
Quick Fix
Adrian assisted me to replace my old standard SIM with a new Nano one, very easily and efficiently.
The GoTalk Network coverage is always reliable, and data speeds are excellent
Thank you
1 comment
Customer C.GoTalk
Hello Darren, Thank you for that great feedback about the service of GoTalk. We always do our best to assist our customers efficiently and with the utmost respect, we're happy to see know that you app... Read more
reciate our service. Thank you for choosing GoTalk! Have a wonderful day!Similar opinion? Write a review on ieatwords.com.au!
Shaw MSouth East Queensland, QLD
- 2 reviews
The 3G to 4G switch !!
I recently discovered by chance that our SIM cards were about to become redundant in 5 days time due to the Vodaphone move from 3G to 4G. However, once this had become clear, the matter was rectified very quickly and efficiently on the Chat line. My thanks to those concerned.
1 comment
Customer C.GoTalk
Hi Shaw! Thank you for sharing feedback with us. It's very good to know that you are satisfied with the deals and services that we offer. We hope to serve you for many years ahead. Have a wonderful day!
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Matthew R.
- 4 reviews
Awesome
Gotalk has the best customer service the gotalk brand is such a unique brand all we need now is to get even more plans I recommend Gotalk to everyone 100%
1 comment
Customer C.GoTalk
Hi Matthew. Thank you for your honest feedback. We really appreciate your time and we try to assess your recommendation. Wishing more years with you!
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Dave IGeelong
VERY HELPFUL
After trying to contact gotalk by phone without success with no-one answering given number on website I contacted Adrian on chatline. He was most helpful and answered the questions I had and arranged with another staff member to sort out the problem i had. Excellent service.
1 comment
Christopher P.GoTalk
Hi Dave! Thank you for sharing awesome feedback with us. It's very good to know that you are satisfied with the deals and services that we offer. As your phone service provider, we are passionate to g... Read more
ive you the best out of our service. We hope to serve you for many years ahead. Have a wonderful day!Similar opinion? Write a review on ieatwords.com.au!
Satisfied with the offer of the product. Great value
There is no problem in using the data after it has been set up properly, the speed is fast and reliable.
1 comment
Christopher P.GoTalk
Hi Sally. Thank you for sharing your experience. We're delighted to know that you were very impressed by our service. We do our best to make sure we provide the highest quality service you deserve. Have a great day!
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Customer feedback
I used the service for several years and I have decided to move to another phone provider today. The reason is based on the fact that in the current Australian phone market there are cheaper plans to unlimited call overseas while service within the country is almost free or very reasonable. Overall, my experience with Go Talk was good. All the best with your company.
1 comment
Christopher P.GoTalk
Hello Carlos, we really do appreciate your honesty. Thank you for your time you spent with us! Have a great day.
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MattGoulburn Valley, VIC
- 15 reviews
- 14 likes
Awesome
I just love gotalk Mobile its such a unique mobile branding great customer service there plans are great value we need more plans more data value the gotalk
1 comment
Christopher P.GoTalk
Hello Matt, that's a great feedback and such a heartfelt to know that you were satisfied with our offerings. We wish more years with you. Thank you!
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- Verified customer
Excellent and great backup
Excellent as use to ring family in Thailand good coverage and any issues good help on hand and easy to talk too
1 comment
Christopher P.GoTalk
Hi Kerry! Thank you for that great feedback about the service of GoTalk. We always do our best to assist our customers efficiently and with the utmost respect, we're happy to see know that you appreci... Read more
ate our service. Thank you for choosing GoTalk! Have a wonderful day!Similar opinion? Write a review on ieatwords.com.au!
webwrxGreater Melbourne (Metropolitan), VIC
- 11 reviews
Facilitates overseas call centre spammers
This company makes it possible for overseas spammers to appear as if calling from Australia. A quick Google search will confirm these Indian call centres selling insurance and breaching Do Not Call Register laws are masking their caller ID by using the GoTalk service.
3 comments
Christopher P.GoTalk
Hi webwrx, we are sorry to hear about your experience. gotalk Mobile is a Mobile Virtual Network Operator (MVNO) that provides prepaid mobile services only. Also, we don’t have a call centre in India ... Read more
and do not sell, rent or lease our customer lists to third parties for marketing purpose. gotalk Mobile always takes reasonable steps to ensure customers’ personal information is kept confidential, secure and protected from unauthorized access or use. To view our Privacy Policy, please visit http://www.gotalk.com.au/legal/privacy If you still receive the scam call, we advise that you can lodge the complaint to Australian Communications and Media Authority (ACMA). For more information, please visit https://www.donotcall.gov.au/consumers/consumer-overview/making-a-complaint/Google search on the call centre spamming me says “03-xx88-8450 belongs to MELBOURNE AU and is serviced by GoTalk” (I have replaced xx for privacy). It seems to me that GoTalk offers VOIP services the... Read more
se call centres use to make them appear to be calling from a local number. If it happens again I’ll be reporting GoTalk for breach of Do Not Call register.Christopher P.GoTalk
Hi webwrx, if you are still receiving spammer calls we encourage you to file a complaint with the ACMA. We do not provide or support VOIP services through gotalk Mobile nor do we facilitate or condone... Read more
the use of our services for this type of activity.Similar opinion? Write a review on ieatwords.com.au!
Active
- 5 reviews
- 1 like
Great!
Just signed up today! Hoping for good service to come! I have heard good things so far from other people!
1 comment
Christopher P.GoTalk
Hi Active, Thank you for sharing your feedback! We're happy to have you on board, welcome to GoTalk! As your phone service provider, we are passionate to give you the best out of our service. Thank yo... Read more
u for choosing GoTalk, we hope to serve you for many years ahead!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Siliana. Kasked
Can i call Pacific island using go talk?
1 answer
Customer C.GoTalk
Hi Siliana. Thank you for your enquiry. Gotalk can be used for overseas calling with great international calling rates. May we know in which part of Pacific Island you wanted to make a call? You might want to check our international calling rates here https://www.gotalk.com.au/.
Topsyasked
How do I cancel the GoTalk landline plan as I've got about $120 that would take me years to use but they keep telling me I must keep making monthly payments which I'll never use and that if I cancel I'll lose my balance?
1 answer
Christopher P.GoTalk
Hi Topsy, are you referring to a Gotalk Mobile Plan? If so we will be able to refund you any excess credit that has not been consumed.
If you are referring to a landline service, please note that Club Telco took over our landline, ADSL, and VOIP services from mid-2012. You may contact them on 138352
Anja2Thomasasked
How can I get a SIM card for me new mobile Sumsung Galaxy S 4???
I can't use the old sim card.
2 answers
Go to gotalk.com.au at the very bottom of the page click micro or nano sim also a chat box will appear so ask them to send u one or phone the call centre 126468
I agree with sheeds reply. Also I've found Lycamobile really good option. You could get Lycamobile sim at bigW or any supermarket.
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Christopher P.GoTalk
Hi Seth. Thank you for your review. We're happy to know that your queries were attended promptly by our staff. We hope to continually provide you an excellent service. Have a good day!