We are so impressed by Health Partners. They really seem to go out of their way to do the best for their members. They are happy to look at individual circumstances and I don’t feel like just a number to them. I’m so happy, they have completely won me over. I will definitely be staying with them and trusting my family with this health insurance.
We originally found them through the CHOICE website. They had great scores and they have lived up to their reputation.
Do yourself a favour and seriously consider this health insurance.

I had to have an operation and was given my own room, my choice of surgeon, got to stay as long as necessary, nice nurses, all the medication I needed to take home and it was all covered by my health fund. I just gave my card. No issues, no ringing. Nothing.
I would say "Perfect".

We claimed for a CPAP machine we purchased whilst living in Queensland to replace an old one, The old one was purchased in S.A. and we received our benefit, but because I just bought it as requested when my partner was ill and in hospital we are required to approach a GP in S.A. to verify he needs it, of course no GP will verify that unless he goes through sleep studies etc again . The arrogant person I spoke to just kept saying this is the rules. I think they just find excuse not to pay out claims. Perhaps bring a member since 1976 we need to rethink this fund

I have been with Health Partners for more than 20 years.
I have Top Extras & Natural Therapy, however they have decided to combine Chiropractor visits with Exercise Physiology. Therefore visits are limited to half for each, not that $20 rebate is sufficient for each visit.
I had checked if you orthotics would be claimable, yes, then denied.
Totally fed up with this fund.

Today i have had a tooth extracted. Quite a loss, not pleasant, traumatic. It was done very well by the dentist,however, imagine my surprise, claim was denied. This is a second time in a row. Health Partners said the tooth does not exist.
I am humiliated, embarrassed, in front of full off people in waiting room. With gauze tampon i am supposed to keep pressure on, i have to explain myself for about half an hour, about non existent tooth just extracted.Two weeks ago, same thing, complicated restoration on ..according to Health

I took up Health Partners Gold Hospital (comprehensive) cover when I was planning on having a baby. They were AMAZING to deal with. Service was exceptional whenever I had to contact them, they reimbursed me quickly and without fuss. I never had to do anything for the birth/hospital fees - it was all easily taken care of.
Additionally, they sent me a wonderful hamper of baby gear as my due-date was approaching, and signed me up to their maternity/new baby online education programs. If i lived in SA (which i don't) I could also have had help from their midwives.
I would highly recommend this policy for anyone looking for insurance that covers maternity!

Health Partners optical
Few months ago I visited HP optical first time because my sight went down
They check my eyes and the optometrist said you have to get to use to were the spectacles
Then they show me the expensive frame and lenses. Out of pocket more then few hundreds. Then for few months I was not happy, I was cleaning my glasses few times a day. Then I went back check my sights and they told me I have a catoract. Why they not send me to a eye specialist after first visit they said then that I have a cataract?
Now I have done one eye second next week, but I lost in few months more then 1k because they suc me in.

20 years with this lot and it’s time to say goodbye - premiums going through the roof, real lack of choice and the chemists they are associated with keep disappearing in the north. Not good enough for what we pay for.

I recently had a hip replacement and was able to organise in home physio as well as some additional help. Health Partners were fantastic in the lead up to the operation and throughout my recovery. The customer service was excellent, I could not fault them.

Very pleased with all aspects of this insurer. Doctor also agreed that Health Partners is very good at processing claims. Cannot fault Health Partners in any regard. Keep up the excellent work.

Been with Health Partners almost 18 years...signed up when i got a job with the Credit Union who handed me the paperwork for Health Partners to join at a discounted rate. Have never had 1 single problem and have paid out on every claim....and ive made many!! Couldnt be happier with the service ive recieved over this time. Dont think there could be a better fund out there. Im in for life Thanks Health Partners.

Having had several surgeries and rehab it was such a comfort to know we were fully covered. All bills were covered and my rehab gave me an excellent start to recovery. Dentist is the best we have ever been to and we make use of the pharmacy discounts frequently, would hever think of switching health cover.

Having been privately insured most of my life, I've dealt with the best and the worst health insurers. Health Partners ARE the best and I plan on staying with them for a long time! I deal with all their participating pharmacy's, optical stores and my dentist - all just fabulous and much, much cheaper! Phoning and visiting their service desk is always a delight and I've even been saved money by their suggestions on policy! How good is that!!

This was Scott Pape's recommendation from Barefoot Investor. Not for profit health insurer, so I guess more back for us. I did my own research and compared what each fund pays back on average each year, and this one came up trumps. I have heard form friends they have great customer service, i haven't been with them long to qualify that, but my friends are fans. They have real cheap physio out of pocket. And pharmacy huge discounts. Kids got menningicoccle vaccinations super cheap (they are super expensive). We only paid something like $37 for them, compared to like $125. And you need two shots, so it gets expensive. my son is booked for an operation (minor) and there is no excess to pay. So far, so good Health Partners!

Awesome professional dentists at Health Partners.
Not only are the visits free for kids, the dentists make the kids feel comfortable which is great peace-of-mind.
Would recommend Health Partners to anyone.

No rebates provided for post natal Nursing or breastfeeding Lactation Consultations. Not on par with most other health funds. Customer service staff were rude to deal with. Would not recommend this health fund.

I would like to extend my greatest thank you to all the staff at the Goodwood branch, especially Kate. Incredible customer service. When I thought I had broken my brand new glasses, Kate found, and had ready, a replacement set just in case. A very helpful Matt was able to repair mine. Nothing seemed like too much trouble. Highly recommend them.

Moved to Health Partners from another private health fund, but wish I hadn't. Phoning the call centre was upsetting. I phoned twice and spoke with 2 different people. They were both extremely unhelpful, not friendly and both progressively rude. I will be leaving Health Partners after this experience as it has left me in the dark prior to surgery. At least I am covered, but not a nice experience at all. I would give them a miss to be honest. We pay enough without the extra burden of unhelpful staff.