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39 listings
Frank Health Insurance
- Award Winner 2020
- 2019
CUA Health
Latest review: We were severely impacted by Covid-19 and couldn't see any way to continue with our health insurance. Gail was so supportive and went the extra mile to ensure we could continue. We are still
- Review Summary
- Transparency 4.5 (68)
- Customer Service4.6 (104)
- Value for Money4.3 (95)
- Claim ApprovedYes (30) · No (1)
- Award Winner 2020
Westfund Health Insurance
Latest review: I was told by a Specialist I needed urgent surgery within days. I contact the Westfund call center that said I needed to have forms completed by both the GP and the specialist as my policy was 9
- Review Summary
- Transparency 4.4 (41)
- Customer Service4.5 (54)
- Value for Money4.5 (52)
- Claim ApprovedYes (37) · No (3)
Allianz Global Assistance Overseas Student Health Cover (OSHC)
Latest review: It has been 1 month since I have applied for my refund for my unused month of insurance. I have made about 30 phone calls and sent 10 emails. They are always saying we are missing paperwork or other
- Review Summary
- Transparency 4.2 (155)
- Customer Service4.3 (203)
- Value for Money4.1 (188)
- Claim ApprovedYes (76) · No (16)
Is part of...
Allianz Global Assistance · includes 2 listings
Frank Health Insurance
Latest review: The best health insurer I've used so far- Frank make it very easy to claim on the spot or online. There is no catch with Frank, you get your rebates no matter where you go - no need to go to a
- Review Summary
- Transparency 3.8 (37)
- Customer Service4.2 (50)
- Value for Money3.9 (52)
- Claim ApprovedYes (27) · No (3)
GMHBA Health Insurance
Latest review: Great policy at highest level without pregnancy cover. Local eyewear outlet is excellent. Recent knee replacement covered without excess for surgeon. Has dental affiliates too. I recomme d this
- Review Summary
- Transparency 4.1 (62)
- Customer Service4.4 (71)
- Value for Money3.8 (72)
- Claim ApprovedYes (62) · No (4)
HCF Health Insurance
Latest review: My husband and I have both been stood down with no pay during COVID-19, and I work in the travel industry which could be on stand down for quite some time. I called HCF to see if they could assist in
- Review Summary
- Transparency 2.9 (47)
- Customer Service3.5 (70)
- Value for Money3.3 (69)
- Claim ApprovedYes (31) · No (13)
Peoplecare Health Insurance
Latest review: For 8 years I was a very happy loyal Peoplecare customer never had an issue and had ‘Gold’ membership cover However it seems there are two parts to the membership and I have now found out I have ‘Go
- Review Summary
- Transparency 2.5 (2)
- Customer Service1.5 (2)
- Value for Money1.5 (2)
- Claim ApprovedYes (0) · No (1)
health.com.au
Latest review: I was looking forward to joining this fund given the positive reviews that it had and the pretty good web interface which made understanding what was and was not covered easy to understand. I found
- Review Summary
- Transparency 3.9 (33)
- Customer Service4.3 (37)
- Value for Money3.9 (35)
- Claim ApprovedYes (14) · No (4)
Defence Health Health Insurance
Latest review: I have been a member of Defence Health for many years and unfortunately, while its still a good and reputable organisation, the service level has become very unsatisfactory. Make a call and you wait
- Review Summary
- Transparency 4.0 (4)
- Customer Service5.0 (6)
- Value for Money4.3 (6)
- Claim ApprovedYes (5) · No (0)
Allianz Global Assistance Overseas Visitors Health Cover (OVHC)
Latest review: Haven’t claimed anything. But as my termination dates were very raw when I’ve signed policy, I was ensured that it would be easy to extend dates or cut shorter if needed. Reality is that it took me mo
- Review Summary
- Transparency 3.3 (47)
- Customer Service3.6 (80)
- Value for Money3.6 (80)
- Claim ApprovedYes (30) · No (9)
Is part of...
Allianz Global Assistance · includes 2 listings
Police Health
Latest review: Customer service is disgusting.. [Name Removed] was rude, unknowledgeable and should probably find a job that involves her not talking to people on a daily basis. Waste of money, waste of time and
- Review Summary
- Transparency 2.5 (2)
- Customer Service3.0 (2)
- Value for Money2.5 (2)
- Claim ApprovedYes (1) · No (0)
HIF (Health Insurance Fund)
Latest review: I have been a long term member of HIF and alike many believed (hoped) they had my families best interests at heart. After reviewing my policy this year, I found that my the original policy I signed
- Review Summary
- Transparency 2.3 (12)
- Customer Service2.8 (14)
- Value for Money2.5 (17)
- Claim ApprovedYes (7) · No (0)
Navy Health
Latest review: I switched from Defence Health because they cut all their benefits on extras and increase their premiums like no tomorrow. The customer service officer said it because we were losing money and from a
- Review Summary
- Transparency 5.0 (2)
- Customer Service5.0 (2)
- Value for Money5.0 (2)
- Claim ApprovedYes (1) · No (0)
Phoenix Health Fund
Latest review: We’ve been members of Phoenix for over 7 years but before joining I contacted them and researched the fund over a 12 month period. It paid off. Had many problems with another fund with aggressive s
- Review Summary
- Transparency 5.0 (1)
- Customer Service5.0 (1)
- Value for Money5.0 (1)
- Claim ApprovedYes (1) · No (0)
Health Partners
Latest review: We are so impressed by Health Partners. They really seem to go out of their way to do the best for their members. They are happy to look at individual circumstances and I don’t feel like just a n
- Review Summary
- Transparency 3.5 (4)
- Customer Service3.3 (4)
- Value for Money3.0 (4)
- Claim ApprovedYes (1) · No (2)
NIB Health Insurance
Latest review: They never pay you claim with the same criteria. Same doctor, same bill paid, different amount received back! I Always had to chase them to pay the claim. Not a good customer service over the
- Review Summary
- Transparency 1.8 (57)
- Customer Service1.9 (74)
- Value for Money1.6 (75)
- Claim ApprovedYes (16) · No (19)
St. Lukes Health
Latest review: During one of the hardest things I've ever had to go through (a cancer scare which required surgical intervention), I had to fight tooth and nail to have my surgical claim approved by St Luke's.
- Review Summary
- Transparency 1.0 (2)
- Customer Service1.0 (2)
- Value for Money1.0 (2)
- Claim ApprovedYes (1) · No (1)
Teachers Health Fund
Latest review: Where do I begin? There are so many poor experiences. Over the last 4.5 years with TH, I can count on at least two hands the amount of times I’ve wanted to cancel and move to a new fund and finally h
- Review Summary
- Transparency 2.4 (18)
- Customer Service1.9 (26)
- Value for Money2.6 (23)
- Claim ApprovedYes (10) · No (8)
AHM (Australian Health Management)
Latest review: I have an AHM insurance policy member number: 3xxxxxx1 My policy description says I am covered for dental surgery https://www.privatehealth.gov.au/dynamic/download.ashx?id=AHM/J79/QBTL20 I want to
- Review Summary
- Transparency 2.4 (26)
- Customer Service2.2 (29)
- Value for Money2.0 (30)
- Claim ApprovedYes (10) · No (6)
Latrobe Health Services
Latest review: I was upsold and convinced to leave HCF to move to Latrobe to their most expensive Top Extras product. I was told it would provide premium claims services on lifestyle benefits like massage. As soon
- Review Summary
- Transparency 1.7 (3)
- Customer Service2.2 (6)
- Value for Money2.2 (6)
- Claim ApprovedYes (0) · No (4)