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Reviews

4.3

1,239 reviews
5
(899)
4
(161)
3
(28)
2
(11)
1
(140)
  • Value for Money
    4.1 (186)
  • Transparency
    4.2 (153)
  • Customer Service
    4.3 (201)
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Ehtasham H.

Ehtasham H.Greater Melbourne (Outer), VIC

Health care is always the best. So, everyone need to get it.

published

Yes, your policy is good and very easy and simple to set up. No, I didn’t claim yet. I get it for two years and after its expiration date I will get it back again. Thanks.



Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Thilini

ThiliniGreater Melbourne (Outer), VIC

This is helpful

published

They provide a perfect service as well as a prompt response on the matter.I called them on regarding my details update on the OSHS system.however initially those details had been entered incorrectly. But when I call them I quickly responded on my matter and recorrected it within a certain time of period
.



Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30Yes
Claim MadeNo
See all answers
Jacqueline C.

Jacqueline C.Perth, WA

An excellent customer service.

published

I called to inquire if flu faccine is covered in my policy. Miss Gillespier was kind and pleasantly to explain in detail, especially this time of isolation and when phone call is important.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
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Sharun

SharunGarran 2605, ACT

  • 2 reviews

This is incredible

published

i felt good overall with the OSHC student cover. i did applied it this year 2020 beginning before i came to australia (canberra) to sudy at university of canberra. overall, my claim resolved at 10 working days.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedYes
See all answers

Excellent service at all times

published

In the past couple of weeks, I have made several email inquiries with regard to my insurance policy. In response, I have been received an excellent and efficient service from the Allianz Global Assistance JCU representative, Ms. Suzanne Wicks. Thank you for your help. Keep it up!

Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Seneth, that's great to hear! Thanks for the review.

Excellent customer service

published

Today I called Allianz to ask questions about my policy and what is covered. The customer service guy Vaibhav Kotecha did a very good job in answering all my questions and took his time to explain what I can do. Thank you

Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's great to hear Moe! Thanks for sharing your feedback for Vaibhav. Kind regards, Tegan

Excellent, very like the service

published

it Is easy to set up. Once made a claim, it usually takes 10 days to process. It is very good for overseas student, and the service is really nice.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's fantastic to hear! Thanks for sharing Yang. Kind regards, Tegan

The reviewer stated that an incentive was offered for this review

Outstanding customer services

published

The customer service is excellent with Great attitude and Very patient, but I don't know whether the value is good or not because I never have a chance to use it.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Yifan, thanks for the kind words on our customer service - always lovely to hear. Best regards, Tegan

Kelsey N.

Kelsey N.Greater Melbourne (Inner), VIC

This was a TERRIBLE health care experience

published
Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Kelsey, I'm very sorry to hear this and will send you a private message for further details to see if there is any way I can assist. Kind regards, Tegan

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Thanks Angelica Boyd for her help and great service!

published

Thank you so much to the staff Angelica Boyd for her service. She was very helpful, found a mistake on my current policy, contacted me and fixed it and saved me a lot of money. Thanks for her assistance it was really appreciated.

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Agnes, thanks so much for sharing your positive experience, it's great to hear. Kind regards, Tegan

Thanks to the staff Rupali Dighe for her professionalism and thoughtfulness!

published

Thanks to the staff Rupali Dighe for her professionalism and thoughtfulness! She contacted me and offered help, which enabled me to get a free renew membership. Because she found that the starting period of my OSHC purchased by the agent for me was wrong, she helped me to extend it timely and avoided unnecessary expenses.Great job and thanks again!

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so great to hear! Thanks for the review Zita.

Jas Dhillon

Jas DhillonPerth, WA

Happy to talk with carmel. Very helpful person. Thank you

published

I am happy with the policy. Allianz paid all my bill related to hospital. I am International student. Every time I lodge a claim allianz pay it without any problem.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateApril 2020
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's lovely to hear! Thanks for sharing Jas.

Mathilda

MathildaGreater Melbourne (Metropolitan), VIC

Terrible response rate

published

As much as I would like to agree that Allianz has a really good policy for students, their responses to customers are horrible. I understand that this is a hard time for everyone, however, I have been trying to get a refund for my health policy since February 2020 and they are still unable to solve it or give a response to the emails sent out!! Very bad service!!!

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Mathilda, I'm sorry to hear that you've had difficulty with the refund process. I'd like to help if I can so I will send you a private message for further details to assist. Kind regards, Tegan

they always pay me back

published

Allianz always reimbursed my claim for specialists treatments promptly.
I also like that I can see my GP of choice all the time for free which helped with me dealing with my chronic illness.
Would definitely recommend them for international students.

Transparency
Customer Service
Value for Money
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeYes
Claim Resolution Time<1 week
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks so much for sharing your positive feedback Theodor, that's made our day! Kind regards, Tegan

Amelia

AmeliaSydney, NSW

Outstanding Customer Service

published

I would like to take this opportunity to thank one of your staff, Kiyomi E, for her outstanding customer service. This afternoon I made a call to Allianz OSHC through this number (136742), and I was very thankful for the amazing customer service provided by one of your staff (Kiyomi E). Kiyomi has worked assiduously, patiently and thoroughly to ensure that I am fully informed of what steps I should take after this call. At first, I was very hesitant to make a call as I thought it would be such a long and complicated process. However, Kiyomi's help and assistance have made my four years of experience with Allianz very pleasant. Kiyomi is to be commended on how dedicated she is to her work with her caring approach.

Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so fantastic to hear! Thanks for sharing Amelia.

Health Insurance

Find out how Allianz Global Assistance Overseas Student Health Cover (OSHC) compares to other Health Insurance

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Student Health Cover (OSHC)

published

Best insurance for international students. Quick response for the claims and easy to lodge it. I’ve been with Allianz for 3 years and I never got a problem with insurance.Great service

Transparency
Customer Service
Value for Money
Plan CoverageExtras Only
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateApril 2017
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's wonderful to hear! Thanks Tara.

YWC

YWCGreater Melbourne (Metropolitan), VIC

Awesome services

published

The app is really user friendly. It took about 2 weeks to resolve my claim after the submission. I bought the four years package with my student visa. Great insurance company!

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2016
Claim ApprovedYes
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the great feedback on our app and your claim experience! Excellent to hear.

I didn't use

published

I asked my my policy number just for fill one blank but they couldn't find for me, I never use but I paid, sorry, when it was expired I knew

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi there, apologies but I don't quite understand the issue you are facing. Please let me know how I can assist and I would be happy to help. Kind regards, Tegan

Logan

LoganSouth East Queensland, QLD

Prompt service

published

I made an enquiry on my OSHC medical card and I was to able to get a response within 24hrs. Many thanks to Emma Duckett for her great prompt assistance

Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeNo
See all answers
2 comments
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Wonderful to hear! Thanks for the review Logan.

Logan
Logan

I receive my OSHC medical card last week, which is fantastic. Many thanks.

The reviewer stated that an incentive was offered for this review

Ellie

EllieGreater Melbourne (Metropolitan), VIC

I am not goona use your service anymore.

published

I am disappointed with this company and I have chosen another company for my work insurance. Please remember to respect your clients and do your business honestly. God bless you.

Transparency
Customer Service
Value for Money
Plan CoverageHospital Only
Coverage TypeFamily
Under 30No
Claim MadeNo
See all answers
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Ellie, I'm sorry to hear you've been disappointed. I will send you a private message for further details. Kind regards, Tegan

Page 1 of 62
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Questions & Answers

Maritza A.

Maritza A.asked

Overseas Student Health Cover (OSHC)

Hi can i renew my oshc until december this year?

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Maritza, give us a call on 13 67 42 and we'd be happy to assist you with a renewal. Kind regards, Tegan

Lisa M.

Lisa M.asked

Overseas Student Health Cover (OSHC)

Are most hospitals in Australia public or private? My daughter will be attending UTS.

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Lisa, Australia has both public and private hospitals, but there are more public hospitals in Australia than private ones. You may find this report useful for more detailed information: https://www.aihw.gov.au/reports/hospitals/hospitals-at-a-glance-2017-18/contents/hospital-resources-and-diversity
Kind regards, Tegan

Amit

Amitasked

Overseas Student Health Cover (OSHC)

I have been with Allianz more than 10 years. Since last 2-3 they have been providing terrible services. Specially, when I launched claim they were keep asking back dates documents which I dont suppose to provide them. I claimed my medical expenses which was on 2018 but they need my visa in between 2013-2016. Today I replied back email and mentioned clearly if you keep doing to avoid not accepting claim. I have to informed ombudsman resolves disputes. Please be aware they are
1) Hard get claim
2) Unprofessional employees because they are handling from overseas.
3) Prepare to waste time to get the claim.
4) Cannot claim personally. We need to claim through app online which is terrible.
5) There is no dedicate department to claim because everything is online.
6) You have waste time to inform everyone on public domain as well as fight back along with ombudsman.
7)When you will launch claim in person make sure atleast you should have 2-3 hours because I was 3 in queue and got my turn after 1 hour.
note :- This is all the problem I am facing so far. I am sure there are soo many people facing problem because this week when I went there office for launching claim i had been informed that I can only claim through app.

No answers

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