This company is good at getting your money but when you want the refund, it takes ages although they promised you within 14 days we will Contact you! Actually NO RESPONSE

I got help from Jenny Nguyen on UQ st lucia campus. She is so kind and nice to help me make direct billing for my QML invoice. And I also appreciate the benefits that OSHC provides. They saved me much money on my medical testing and treatment.

I was helped by Emma Ducket at the Griffith University Gold coast campus. She was very kind and helpful with my questions and made it easy to get settled in

Great service from Monica Zhao at UQ St Lucia. She provided the necessary information and guidance for further needs. It was short but enough to proceed further and it inspired me confidence in my next endeavour.

I was helped by Emma Ducket and she was very kind and helpful during my move to Griffith University in gold coast as she helped me get my health insurance policy set up.

Great service by Suzanne Wicks, James Cook University Campus, for updating the OSHC cover to Dual Family. She provided prompt and useful responses to my emails and provided good advice on the options available.

So, the OSHC policy was one month more than the student visa expiry. I filed the refund form with all the required details and attaching the relevant supporting documents. On the tenth business day (14 days after submission), I enquired about the delay in the refund processing. Then, I was informed that additional information was needed to continue the processing. Basically, the case officer wanted irrelevant information (undisclosed) to process the refund, as all important documentations were provided on the initial refund form submission. So, I complained to Allianz OSHC on two occasions and was told that a case manager would investigate. Now, it is the 20th business day (29 days) and still waiting for a call back.

Emma Duckett, a OSHC staff working at Griffith University's Gold Coast campus. She provided me with a great service and patiently explained the use of policies to me so that I can better understand the use of student insurance

Amazing service by Vratika Mehta while assisting me with issuing the updated policy and by promptly rectifying the errors identified. She was very quick in replying to my emails and sorted out everything in a few hours. Really appreciate it!

I have been almost three years with Allianz and my experience has been overall positive. It has been really easy to locate hospitals and medical services using the app. Now we are applying for a visa extension and will renew our policy. The compelling advice and support given by the sales consultant (Ms. Jenny Nguyen) were really helpful.

Excellent service done by Kiyomi at UQ when she helped me to deal with the problem of registration in my App. She is kind and provided me with the best solution. Really appreciate!

Yudy OConnell at Murdoch University, she has helped me to get the app, how MBS works. It was a good customer service as she answered all my queries and doubts. I really recommend my friends to come and meet her.

Yudy O’Connell at Murdoch University approached me in a very friendly manner this afternoon. She helpmed me to renew my Overseas student cover very quickly and efficiently and we had a goid conversation. I would definitely recommend her to other people.

Don't use Allianz Global for any overseas policies. I purchased a policy then had to cancel and they keep giving us the run-around and not refunding my money. Service is very bad!!

I tried to add my husband to my policy and they wanted to charge me double to add on 1 dependent, RIDICULOUS! I turn requested the refund and submitted proof of new insurance and still have not received my refund only bad customer service

Vratika in ACTON ANU campus provide the best service. She helps me to extend the contract because holiday leaving Australia. Warm smile and professinal knowledge. Have a very good impreesion of Allianz insurance.

This morning (06/02/2020) I visited Allianz office at USyd's Jane Foss Russell Building. Mr. Otto Cheung provided me with a comprehensive explanation regarding the coverage period of my OSHC. I am thankful for his kind assistance in my time of need. He resolved my problem promptly and took the time to patiently explain every detail.

Mr. Eriza Amranto
Master of Business Law
Sydney Law School - USyd

Yes, the staff is very patient and kind. The problem claim is solved quickly and in time. The staff helps me to register the account of the OSHC. It's a satisfactory service.

On whether the policy is good value, I have no strong opinions regarding it. It was fairly easy to set up. I have not had the occasion to lodge a claim, thankfully. I have only been with Allianz for a little over half a year.

Every thing was perfect. Anelica was very friendly and helpful, even though my English it's not really good, she tried to her best To explain and show me how I use the application and how to claim. Thanks allot for her.