Policy is good value and the website is easy to use. Lodging a claim is pretty simple and it does not take long to recover owed funds. I have never had anything knocked back that was a reasonable ask.

Just upgraded from an old plan to a new one with more cover. Bonnie from the team was very helpful in walking through what I needed and pricing up my options. I recommend this company.

I have needed to contact Customer service for a claim as well as an enquiry about cover
In both cases, was provided outstanding service
Everything was handled with care & efficiency
Thank you

Bonnie was extremely helpful & explained everything regarding my husbands operation coming up. She checked out our policy in minutes and told us we were fully covered by then. Bonnie explained the payment procedures and advised us what questions we need to ask the hospital, surgeons etc in regards to payments.

Today I rang to just check on my policy cover. I Spoke to Jack who was so friendly and professional. He explained everything so clearly (sometimes it can seem so overwhelming with whats covered whats not) and stopped to answer all the questions I had. By the end of the phone call I felt really happy and listened to about what works for our family and felt he was really honest and transparent about everything . I wouldn't normally feel happier about spending more money but I know I am in good hands and feel really covered by what our family needs! Thank you so much Jack for a great customer experience.
Rachel

Thanks Jack, you did a wonderful job explaining all the options I had available, and I'm very pleased with the outcome. I appreciate your time and patience. Very much appreciated.

Jock was incredibly helpful on my call offering to personally handle my request which I truly appreciate. He was lovely, well spoken and helpful, I trusted that he would help me with my request .

Im so happy Joke answered my phone call. He was amazing, super helpful, knowledgeable, efficient and patient. I made my first claim and yet again couldn't be happier :)

Thank you again 5 star service

Jack helped me with an issue and was police and efficient and very helpful.
We are still working on resolving the problem. with the previous health fund that we are transferring from.

Was enquiring about what my policy had in extras and if there was a bette option. The employer was very informative, helpful and patient . Change for better option and saved me $20 a month with better extras for our family .

I lodged a claik through Bonnie and Jock and they were very fast at processing it even though it was an error on my end when I attached the wrong receipt. They are also very friendly and have amazing customer service.

I chose a basic health cover on their website and they calculated $1100. I trusted them and gave my bank account details. A few days later they sent a text message that my standard premium for $1286 will be prossesed tomorrow(more that what I had agreed). I called them immediately and cancelled it. They sent a termination email but again they took off $1286 from my account the day after.
They ask for your bank account detail before finalizing the total cost which is more than innitial estimation and take money whithout your permission! And hold it as long as they can.

I signed up with them because their premium was little less than Allianz. But they are completely rip off as nothing is covered under your cover. No pathology, no Xrays and in imaging.
And if youre admitted to the hospital, you have to pay excessive excess fee.

I advise everyone to pay a little extra every month with another good insurance as this is gonna cost you many times higher if you have to use any medical facility.

I have been a member of health.com.au for 5 years approximately. Found out my wife needs some surgery, contacted health.com.au and nothing is covered and even it was a $500.00 excess applies. Have top hospital cover and have had for some time now. Private hospital admission is only $1300 per day, far less than health.com.au's monthly fees x 5 years! Better off saving that money myself into my own private health fund like I believe many Australians are now doing. Save yourself the stress and pay for it yourself.

I have been with Health.com.au for 5 years now, they have great, easy and fast service. I would not change at all, great price also! keep it up guys! super recommended.

Policy has great extras value,
Easy to set up
Claims are resolved quickly
Can't remember how long

I've been with health.com.au for years now. My husband is with another provider and dealing with them is tedious and their benefits not as good. You are always speaking to an Australia based person without long to wait

Jack was a great help. Very professional and helpful. He ensured that I had completed the password reset. He deserves a pay rise and an extra day off over the long weekend.

Jack was friendly and helpful. He gave very clear instructions on what steps needed to be taken next in order to make claim. It was all sorted very quickly which was great.

Very helpful when you have questions about your policy and what you’re entitled to especially if something sounds confusing. Always have my questions answered when I call. Service is great.