I’ve just called to check the Olympic Bronze, Silver .. updates and to see about Orthodontics for my boy. I was very impressed with the knowledge, off the cuff of my “handler” (cause some call centres feel like this). He was polite, responsive, knowledgeable and practical with info on the difference between policies... all while it was about ten minutes before they closed. So very impressed.. but ... there is always one... I can’t remember his name! So my apologies for that but your service was brilliant. (And any manager can contact me to ask about how it all went)

We have been with health.com.au for over 6 years now. We have received good value and that has been right from the start. It was so simple to set up our membership online and most of our claims have been settled within 3 days of lodging. The staff are always friendly and helpful. In particular Christian was helpful today, I spoke to him about our current cover and we did make some changes to our policy with him that ensured we were only paying for the cover we required. I could not fault health.com.au, they have always been customer focused and easy to deal with.

I went online and followed the simple prompts to obtain a quote for basic hospital cover as a Tier 1 earner.
I was quoted a yearly premium of $752.14 so I signed up. They then sent me an email that advised me (in the smallest font possible) that they were charging me $835.93 premium - for no apparent reason. And after giving them a chance to fix it, they made more excuses. sooo rubbish

I spoke with Christian and he was extremely professional and easy to communicate with. Christian was able to answer all of my queries, briefly seeking confirmation offline as required, leaving me feeling satisfied the information could be relied on. Life would be easier if there were more Christian's in customer service roles.

- I have been with Health.com since 2015 and have only ever received the BEST support & advice
- My policy is GREAT VALUE and affordable
- Lodging claims takes 5 minutes or less
- Staff are incredible, happy to help no matter how big or small the problem is
- Highly recommend Health.com

Yes it suits my needs at the moment
Claimed a few years ago very happy with service
5-6 yrs not quite sure used to have a higher policy but I reduced this a couple of years ago my Husband still has high cover

It is so easy to get in touch with them. The online claim system is a breeze, they give you back the largest amount of any health insurer I have seen

Thanks for your patience and for answering the questions I had. Really appreciate you explaining it a couple of times for me when I couldn't understand it and for referring me to links on your site.

Had to call regarding a claim as I was unable to submit online. Jack in Customer Service was a pleasure to deal with and super helpful. It's nice being able to get through to a human without being placed on hold for eternity as well!

Hi was quick to understand my reason for calling and very helpful with several suggestions/ ways to make the situation work for me. He spoke in terms I could understand

Jack was very helpful on deciding what policy was best for me and answered all of my tricky questions. And if he didn’t know the answer he very quickly found someone that knew.

The policy is good value and no problems so far with claiming I have been with you people from memory just under a year and I have told other people about you

Jess was very helpful via the chat portal
Got all the answers I needed and didn't need to call anyone.
Was easy to verify if a procedure I was doing was covered
Have been a customer of health.com.au for over 7 years.

Jess was very helpful and quick to answer my queries. I've never experienced any problems with making claims, either directly with the provider or by rebate and so far I'm loving my extras cover.

Joe was great with his helpful service. Always great service and never any claims issues generally. I’ve been with health.com.au for over 5 years and it’s always been easy. Online access make changes easy as well and claims paid quickly.

Although I haven’t claimed as of yet, the policy seems to be good value.
Have not lodge a claim yet
I have only been a member for a 1 month period

Customer service was very good, calls are answered quickly and Jock was able to explain recent government changes and current products available. This helped inform my decision to change my level of cover, as my current policy doesn't meet my needs.

Super impressed with the helpful customer service from Joe today. He went above and beyond to ensure I understood all of the elements to the health insurance options available to me. Always awesome customer service from health.com.au

I feel like writing two seperate reviews for this. First of all the team in the call centre have been fantastic. I have not had to wait more than a minute to speak to someone. They have been friendly and actioned anything I required on the spot. Thanks so much to Melissa, Roxy and Jack. 5 stars for the CS team!!!

I feel like they and I have been let down on what is an outdated system that runs everything. Their website looks so fresh and modern and then you click log in and I feel like I am using windows XP. I think this causes the issues I have had with gov rebates, details from my existing fund etc.... 2 Stars to that!

Thanks again to the CS team for helping me out.

I had emergency surgery performed and have 3 independent medical reports that state the symptoms were never present, it was not pre exisiting, not to mention this problem is something that occurs almost immediately and it is physically and medically impossible to be pre exisiting yet they have deemed it pre existing from their 'independent medical referee'. I am looking to get in touch with anyone else who has had similar problems as I will be forming a group to take this matter further as these thieves should not be able to get away with it!