Do not use this Health Fund. My husband is very sick and need to go into hospital urgently only to be told if he has another problem while being operated on they will not cover him if he needs to be resuscitated, they call it special circumstances. I called the Health Ombudsman and they said they have to cover him he is only not covered if he has to have another surgery but they still refused to cover him and so the operation had to be cancelled and now waiting to go through public sector. How disgraceful.

No rebates provided for post natal Nursing or breastfeeding Lactation Consultations. Not on par with most other health funds. Would not recommend.

The price was ok, definitely not the best. Impossible to make claims or speak to a person, OR get a consistent answer. Ended up terminating mine and my partners policy. Quick to take your money and say no or make any claim impossible.

Initially signed up because they were competitively priced. Have put the premium up regularly by large amounts (e.g $60 last month) whilst removing features of their premium cover I.e IVF. Unwilling to negotiate. Difficult to make claims even though you're paying absolute premium. suspiciously easy to set up. Questionable affiliation with iselect.

Been to hospital twice in the three years I've been with them and no problems both times I made claims. They've always been extremely helpful, courteous, an when the second hospital admission was an emergency, they said don't worry, we'll take care of everything... and they did. Brilliant.

Only problem is that when I swipe the card for a rebate at my physio/remedial massage, their readers don't cover health.com.au.

Very ordinary organisation never claimed a dime finally go to get a procedure and get told im not covered and get inundated on pre exsisting forms and have to rebook with doctors to get confirmation there saying cant claim within 12mths hospital im meant to go into for proceduyre said health.com are famous for it always have issues with them DO NOT Join Health.com if you want treatment they are legal thieves.

I like Health.com because its easy to understand and there's no fuss. The service is pretty good too. I think I'm getting good value for money and I would recommend them to anyone.

Been with them for 2 years and love them. I always use the 'Live chat' on their website for any questions and concerns, which is so convenient.

They have paid out for the birth of my daughter and other minor operations as well as dental and chiropractor visits.

I changed from Bupa after many years. Looking for a cheaper option and found Health.com.au and saved $49 per month. I have made 4 claims for Physio and dental in a couple of months and have had no problem. I can do it all online and don't have to wait on line to check how my cover is going or wait in line. All good, Happy customer.

We were with BUPA and well, were not receiving much benefit. When we started shopping around we found Health.com.au and loved the proposition. We have made several claims for lens, dentist and massages and were all paid back super quick and easy. Cant speak for IVF related things but for the rest, happy days, happy Health.com.au customer here

Was told by hospital I was not covered, so rang Health.com.au and said you covered me last year what is going on? They said well we change your cover without me agreeing and I am not covered for IVF or pregnancy anymore. When I joined Health.com.au I made sure I was covered that is why I am in a health fund and was for over 2 years, then one day they change my cover even though they knew that is what I wanted health insurance for and could see I been using health insurance for, so they take it off but still every few months my payments go up. Fraud. I am going with this to the news.

Was with this health fund for a year only using it a couple of times for chriro and had full hospital and extras cover for a couple. We got into financial difficulty and had to put the cover on hold we then started the cover again thinking that this wouldn't effect our waiting period as discussed with customer services to find out they had started our waiting periods again and the only way to rectify this would be to pay out the arrears I couldn't believe it clearly we didn't have that amount of money at that time. The customer service we had was appalling no sympathy at all for our situation. I have never met a buisness that are happy to let there clients go.

Great service on the phone with extremely courteous and knowledgeable consultant [Name removed]. The entire switch from previous provider has been very smooth, thank you

I called up health.com.au and was angry with the price increase but after the customer service girl [name removed] helped me out she told me exactly what i was covered for and how i can get better value for money in my extras i was more then happy to stay and i released that i was actually on a ripper deal!

Easy to call, or chat on the website, or Facebook page. Polite customer service. I up-gradated my police today and I was very pleased with customer service provided, the agent took the time to explain the police in a very nice manner. I had heaps of questions, as I am am not originally from Australia, it took a bit of time to understand the system of how things work in the health care system, very patient customer service, not just this time but whenever I have to contact Heath.com.au. Great experience :)