I applied online and didn't hear anything from them until I called to see where my cards were. Next minute, the cards arrived in the mail but I had not received any confirmation or information about my policy, nor had I made any payments. I swiped my card through at the optometrist but the card did not work and I had to pay in full at the optometrist. I was put in contact with one of their claims officers who provided me with his email address to send the tax invoice to for my refund. 3 weeks later and I am still waiting for the money. In the m...Read more

I have been with them for 2 months referred from ISELECT. I had seen on their web site Health offering
30 days free if you join with them. So I called them asking them if I would be getting the free 30 days. After confirming who I was, health card number DOB & address being told I had to wait 30 days before being eligible. 6 weeks had gone by, before realizing they were still taking direct debits. I called again being told because I was referred from ISELECT, I was not entitled. Had the argument with them only to be told there was no phone cal...Read more

Shocker of a company. They can’t get anything right, from basic billing and sign ups to charging the correct premiums.

It’s like they asked a bunch of dummies to run the joint. I hate to think what will actually happen if you need to make a claim! Dont waste your time with these scum bags. They are unethical, don’t follow basic government regulations concerning LHCs, and staff are absolutely clueless.

The online form doesn’t work to sign up. They can’t even collect the most basic of Medicare details correctly - and attribute their own incom...Read more

We moved from our previous provider about 4 months ago and so far our experience has been exceptional.
We are a family of 5 with 3 young children, all in good health. This means we use our cover primarily for the extras and so far it's been amazing. Everywhere we have gone has taken our cards and we receive the benefit on the spot. We receive a 75% rebate on the total cost rather than a set amount which sets it worlds apart from our previous provider.
We have not yet used the hospital admission so I can't comment on that.
I would also not...Read more

Initially I was inquired about health insurance through iselect. I was mislead from the very beginning quoting when I have to go into hospital for anything like tonsillectomy or wisdoms teeth I’m covered. Just pay the excess. This is very misleading because they take the teeth removal out of your dental extras so if your covered for $650 for dental and it costs $600 per tooth, your not covered so there’s another $1500 plus your anaesthetist and then there’s your excess of $500.
Also it clearly says my policy includes things like tonsillectomy...Read more

Watching the adverts for iSelect I thought I'd ring them (mid March 2018) and find out what was on offer from Health Funds as dreaded April 1 was fast approaching when Health Funds increase their prices. I explained my situation to the iSelect Consultant and what my fund was going to do and he came up with a figure of $245 pm with Health.com.au......about $35 less than my existing fund.

I was ecstatic as this is a significant saving and better in my pocket! They organised the transfer from the other fund and I thought things were hunky dory....Read more

If the current rate at which health.com.au raises its premiums continues, in 10 years time, my health insurance will cost around $90 per week, or $4680 per year, for a single male.

I joined health.com.au when it was in its infancy. Year on year, premiums have risen by an astonishing amount (10-12% per annum), well above the national average. And my cover, in particular, has been raised more than the average yearly increases for other health.com.au customers.

When questioning the company as to why the rates have gone up by such large amoun...Read more

Be warned about this dodgy company !

I have had three nightmare claims with them and am now very qualified as a customer to legitimately warn people away from them.

I have had the Ombudsman go after this company THREE TIMES. Yes, three separate times for 3 surgeries that were clearly covered under my policy WITH an approved Medicare item number AND supporting documents from my specialist.

On all three occasions they have automatically rejected the claim even with all of the supporting documentation and all three times received a warni...Read more

The bottom line is my premium has almost doubled in the 4.5 years I've been with them so I am cancelling it.

I had my first baby and went through all that with them which was mostly fine. One time though I was confused about part of my policy and had to call like 3 times and speak to different people, all whom gave me conflicting advice, until I finally got a clear answer.
Communication from them is poor, and it's very hard to find detailed information about your policy. Also I thought under my policy my children would be covered at no ex...Read more